Dominion Energy Solutions review

Dominion Energy Solutions, getting our badge of an Average Performer, maintains a presence across 6 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.5, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Dominion Energy Solutions might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Dominion Energy Solutions to your list as a lower priority and one that requires additional research before you decide to work with them.
3.5Expert Score
Average Performer

📍 600 E Canal St 14th Floor, Richmond, Virginia 23219, United States, 📲 +18337930882

Dominion Energy Solutions Overview

Expert Score: 3.5/5
Founded in: 1098
Dominion Energy Solutions, established in 1098, has been an active participant in the solar industry, providing services across 6 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.

At a Glance: Dominion Energy Solutions’s Offerings

Customer Experience: With an average rating of 3.5, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Solar for Homeowners: Design, installation, and inspection of home solar systems to help you save money and go green. EV for Homeowners: Planning and installation of EV charging stations, which can be paired with solar systems for greater impact. Solar for Business: Comprehensive solar solutions for businesses, from initial design to final inspection. EV for Business: Installation of EV charging stations for businesses, enhancing sustainability and savings. Planning, installation, and management of EV charging infrastructures for business fleets, including work trucks and school buses.
Online Presence and Engagement: Their website attracts 4288604 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across ID, NC, OH. SC, UT, VA, WY, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Dominion Energy Solutions for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.

Independent Sources

Dominion Energy Solutions Reviews

 SourceVotesAverage Score
energysage.comNo reviewsNo reviews
solarreviews.comNo reviewsNo reviews
yelp.com11.0
bbb.org1381.2
consumeraffairs.comNo reviewsNo reviews
indeed.com6143.9
trustpilot.com92.3
angi.comNo reviewsNo reviews
birdeye.comNo reviewsNo reviews
Google reviews355.0
Expert Score3.5

Learn more: What Made Us Choose Sources for Expert Score?

Based on Company Info

Dominion Energy Solutions Reviews

Company Websitedominionenergy.com
Year Founded1098
Areas ServedID, NC, OH. SC, UT, VA, WY
Services OfferedSolar for Homeowners: Design, installation, and inspection of home solar systems to help you save money and go green. EV for Homeowners: Planning and installation of EV charging stations, which can be paired with solar systems for greater impact. Solar for Business: Comprehensive solar solutions for businesses, from initial design to final inspection. EV for Business: Installation of EV charging stations for businesses, enhancing sustainability and savings. Planning, installation, and management of EV charging infrastructures for business fleets, including work trucks and school buses.
Roofing service
Panel OptionsMonocrystalline, Polycrystalline, Thin-Film Solar Panels
Battery InstallationsLead-acid batteries, lithium-ion batteries
CertificationsNABCEP
Solar system leases service
Expands dealership network
BBB RatingA+
Warranty

Dominion Energy Solutions Website Visits Trend: positive

Learn more:  Website Visits Trend.

Monthly VisitsPage Per VisitTime On SiteBounce RateDirect TrafficSearch TrafficPaid Referral TrafficReferral TrafficMail TrafficSocial Traffic
4,288,60451930.2962.96%29.89%0.10%6.81%0.05%0.20%
Popular Myths About Solar Panels Busted 5

Dominion Energy Solutions Social Media


What do Customers Say about the Dominion Energy Solutions?

yelp.com

Positive Reviews:

  • Reliable Service: Some customers have experienced reliable power supply from Dominion Energy, especially in recent years. Power restoration usually occurs within 24-48 hours after outages.
  • Helpful Customer Service: A customer in Utah praised the company’s 5-star customer service, emphasizing the fast assistance they received.

Negative Reviews:

  • Billing Issues: One customer reported a sudden spike in electricity usage (from 63 kWh to 638 kWh in nine days), leading to a high bill. They expressed frustration and felt it was excessive.
  • Procedural Challenges: Another customer faced difficulties during a simple service transfer, including incorrect account balances and multiple phone calls. Additionally, a builder complained about inconsistent exceptions for meter placements.
bbb.org

Positive Reviews:

  • Flexible Payment Options: Customers appreciate the ability to select a range of days (up to 21 days) for automatic payment deductions from their bank accounts after the billing date.
  • Consumer Protection Awareness: Dominion Energy provides tips to help customers identify utility scammers, emphasizing the importance of slowing down and not succumbing to pressure from scammers.

Negative Reviews:

  • Website Limitations: Some users find Dominion Energy’s website outdated and primitive, with limited features such as the restricted payment deduction window.
  • Customer Dissatisfaction: Overall, Dominion Energy has a low rating (1.7 stars out of 5) based on 170 customer reviews. Dissatisfied consumers cite billing issues and procedural challenges.
trustpilot.com

Positive Criteria:

  • Reliable Power: Some customers have experienced improved reliability in recent years, with power usually restored within 24-48 hours after outages.
  • 5-Star Customer Service: A customer in Utah praised the fast and wonderful help they received from Dominion Energy.

Negative Criteria:

  • Billing Issues: One customer reported a sudden spike in kWh usage, leading to a high bill, which they found outrageous.
  • Transfer of Services Nightmare: Another customer faced difficulties during a simple transfer of services, including incorrect billing and time-consuming phone calls.
  • Inconsistent Meter Placement: A customer building a new home expressed frustration over inconsistent exceptions for meter placement.
indeed.com

Positive Criteria:

  • Good Work-Life Balance: Employees appreciate the flexibility, including hybrid schedules and alternative Fridays off.
  • Community Focus: Dominion Energy is community-based, with opportunities for volunteering and team-building events.

Negative Criteria:

  • Lack of Training: Some employees have reported insufficient training, which can be stressful.
  • Hostile Work Environment: Instances of a lack of confidentiality and cliques have been mentioned.
  • Outdated Work Tools: Complaints about outdated computers and lack of work phones.
Google Reviews

Positive Reviews:

  • Responsive Customer Service: Customers appreciate the ability to manage their accounts and track their usage online. Some have had positive experiences with Dominion Energy’s customer support.
  • Reliable Power: While not always perfect, Dominion Energy has become more reliable in recent years, with power restoration typically occurring within 24-48 hours after outages.

Negative Reviews:

  • Procedural Challenges: Some customers faced difficulties during service transfers, billing discrepancies, and communication issues. Instances of incorrect account balances and time-consuming processes were reported.
  • High Usage Billing: One customer expressed shock at a sudden spike in electricity usage (from 63 kWh to 638 kWh in nine days), leading to a high bill. They found this excessive and concerning.

Summarizing:

Do we recommend Dominion Energy Solutions services?

Average Performer

Dominion Energy Solutions, getting our badge of an Average Performer, maintains a presence across 6 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.5, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Dominion Energy Solutions might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Dominion Energy Solutions to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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Dmyto Kovtoniuk
Dmyto Kovtoniuk

Dmytro Kovtoniuk is an SEO and automation specialist at SolarPowerSystems. Dmytro’s experience in solar projects and automation and passion for applying mathematical principles to real-life tasks—a commitment shared with the rest of the team—are crucial in shaping the company’s strategy for presenting accurate and user-friendly information on solar technology.

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