Multi-Location Company.
Feazel Overview
Expert Score: 4.4/5
Founded in: 1988
Feazel, established in 1988, has been an active participant in the solar industry, providing services across 5 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Feazel’s Offerings
Customer Experience: With an average rating of 4.4, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Roofing, Solar, Solar Panel Installation, Solar Shingle Installation, Home Exteriors, Commercial, Storm Damage, Windows, Siding
Online Presence and Engagement: Their website attracts 14359 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across OH, IN, NC, SC, TN, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, REC, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Feazel for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Feazel Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 55 | 3.3 |
| bbb.org | 150 | 4.7 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 26 | 3.6 |
| trustpilot.com | 1 | 3.3 |
| angi.com | 226 | 4.2 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 678 | 4.5 |
| Expert Score | 4.4 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Feazel Reviews
| Company Website | feazelinc.com |
| Year Founded | 1988 |
| Areas Served | OH, IN, NC, SC, TN |
| Services Offered | Roofing, Solar, Solar Panel Installation, Solar Shingle Installation, Home Exteriors, Commercial, Storm Damage, Windows, Siding |
| Roofing service | yes |
| Panel Options | Tesla Powerwall, SolarEdge, Enphase |
| Battery Installations | Tesla Powerwall |
| Certifications | NABCEP, REC |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-year workmanship warranty |
Feazel Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 14,359 | 1 | 23 | 0.67 | 49.59% | 37.59% | 0.72% | 5.02% | 0.06% | 7.03% |
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Feazel Social Media
What do Customers Say about the Feazel?
yelp.com
Positive Aspects
- Quality Workmanship: Many customers praised the quality of the roofing, siding, and gutter replacements, noting that the final results looked great.
- Professional & Knowledgeable Technicians: Several reviews highlighted the expertise and professionalism of the crew members, with some technicians being specifically commended for their thorough explanations and helpfulness.
- Efficient & Quick Service: Some customers were impressed with the speed of installation, with large projects completed in a day or two.
- Responsive to Repairs: A few reviews mentioned quick responses to issues like leaks, with technicians assessing and addressing problems promptly.
Negative Aspects
- Poor Customer Service: Multiple reviews complained about unresponsive or difficult-to-reach representatives, leading to frustration.
- Delays & Unfinished Work: Some customers experienced long delays, with projects taking months or even years to complete.
- Misleading Sales Promises: There were reports of sales pitches not aligning with actual services, such as claims about special equipment that was never used.
bbb.org
Positive Aspects
- Quality Workmanship: Many customers praised the high quality of roofing and gutter installations.
- Professionalism: Employees were described as knowledgeable, courteous, and responsive.
- Efficient Service: Multiple projects were completed in a single day with minimal disruption.
- Thorough Cleanup: Crews ensured work areas were left clean after installation.
- Good Communication: Some customers appreciated being kept informed throughout the process.
Negative Aspects
- Delayed Gutter Installations: Some customers experienced long wait times and difficulty getting responses.
- Communication Issues: A few customers reported unprofessional responses and lack of follow-through.
- Installation Mistakes: Errors in gutter installation led to necessary corrections.
indeed.com
Positive Aspects
- Supportive Environment: Strong leadership and managers who care about employees personally and professionally.
- Career Growth: Promotions from within, opportunities for personal and professional development.
- High Earning Potential: The Commission structure allows motivated individuals to earn well.
- Team Culture: Family-oriented atmosphere, strong camaraderie among employees.
- Community Involvement: Significant charity work and contributions to the community.
- Flexibility: Some roles offer flexible schedules and autonomy.
Negative Aspects
- High Expectations: Hard work is required; no room for complacency.
- Management Issues: Some complaints about favoritism, micromanagement, and lack of experience in leadership roles.
- Compensation Concerns: Reports of unfulfilled promises regarding pay and raises.
- Work-Life Balance: Long hours, especially during busy seasons.
angi.com
Positive Aspects
- Quality Work: Some customers reported well-done roof replacements with no issues.
- Professional Customer Support: In certain cases, customer service was responsive and ensured problems were resolved.
- Thorough Inspections: Some representatives conducted thorough assessments, checking attics and ventilation needs.
- Efficient Project Completion: When work was performed, it was often completed within the estimated timeframe.
- Good Communication: Some customers experienced clear explanations and direct solutions.
Negative Aspects
- Poor Quality Control: Multiple reports of mold growth, ventilation issues, and improper installations.
- Unreliable Scheduling: Frequent no-shows, last-minute cancellations, and lack of follow-up communication.
- Lack of Accountability: Many customers struggled to get warranty claims honored or issues resolved.
Google Reviews
Positive Aspects
- Excellent Communication: Frequent updates via calls, texts, and pictures throughout the process.
- Efficient Roof Installation: Many customers reported same-day completion with thorough cleanup.
- Insurance Assistance: Strong support in dealing with insurance claims and maximizing coverage.
- Professional and Courteous Teams: Crews were described as respectful, diligent, and knowledgeable.
- Quality Workmanship: Final results were praised, including roofs, siding, and gutters.
Negative Aspects
- Inconsistent Gutter Installation: Delays, lack of communication, and lingering debris were common concerns.
- Project Management Issues: Some customers had to take on oversight roles due to a lack of follow-up.
- Slow Resolution of Problems: Certain repairs took months to complete with multiple follow-ups.
Summarizing:
Do we recommend Feazel services?
Expert Choice
Feazel is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 5 states. With a foundation dating back to 1988 and a commitment to not using subcontractors, Feazel offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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