Multi-Location Company.
Freedom Forever Overview
Expert Score: 2.9/5
Founded in: 2016
Freedom Forever, established in 2016, has been an active participant in the solar industry, providing services across 19 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Freedom Forever’s Offerings
Customer Experience: With an average rating of 2.9, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Power Installation: They provide solar power installation for homes. Battery Storage: They offer battery storage solutions, which not only save money but also provide a sense of security in the event of a power outage. 25-Year Production Guarantee: They offer a 25-year production guarantee, which is one of the best in the industry. They guarantee the amount of energy that your solar power system produces. Customer Portal: They provide a customer portal that gives you a window into the complete installation process.
Online Presence and Engagement: Their website attracts 310276 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across AZ, ID, NM, AZ, IL, OH, CA, MD, OR, MA, SC, CO, NJ, TX, NJ, FL, NV, UT, GA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Electrical Contractor, Home Improvement Contractor, Roofing Contractor, General Building Contractor, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Freedom Forever for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Freedom Forever Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | 295 | 1.8 |
| yelp.com | 369 | 2.7 |
| bbb.org | 5 | 3.2 |
| consumeraffairs.com | 2 | 1.5 |
| indeed.com | 312 | 3.3 |
| trustpilot.com | 57 | 1.9 |
| angi.com | 5 | 4.4 |
| birdeye.com | 483 | 3.1 |
| Google reviews | 414 | 3.2 |
| Expert Score | 2.9 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Freedom Forever Reviews
| Company Website | freedomforever.com |
| Year Founded | 2016 |
| Areas Served | AZ, ID, NM, AZ, IL, OH, CA, MD, OR, MA, SC, CO, NJ, TX, NJ, FL, NV, UT, GA |
| Services Offered | Solar Power Installation: They provide solar power installation for homes. Battery Storage: They offer battery storage solutions, which not only save money but also provide a sense of security in the event of a power outage. 25-Year Production Guarantee: They offer a 25-year production guarantee, which is one of the best in the industry. They guarantee the amount of energy that your solar power system produces. Customer Portal: They provide a customer portal that gives you a window into the complete installation process. |
| Roofing service | yes |
| Panel Options | Freedom Forever offers a unique solar panel known as the Freedom Forever Solar Panel1. This panel is designed to fit the needs of a modern household and is compatible with all climates. It has a sleek, slim, and modern triple black design. |
| Battery Installations | They install two main types of batteries: LG Chem Cell Battery: LG Chem is a leading global manufacturer of Lithium-ion batteries providing high-quality battery storage solutions. Tesla Powerwall: An industry-leading home battery system. The great thing about the Tesla Powerwall is that your system can be expanded to provide as much battery capacity as you want. |
| Certifications | Electrical Contractor, Home Improvement Contractor, Roofing Contractor, General Building Contractor |
| Solar system leases service | yes |
| Expands dealership network | yes |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | 25-year production guarantee |
Freedom Forever Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 310,276 | 5 | 522 | 0.34 | 71.74% | 23.12% | 0.03% | 4.44% | 0.06% | 0.56% |
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Freedom Forever Social Media
What do Customers Say about the Freedom Forever?
Positive:
Freedom Solar is praised for its quality craftsmanship and customer-first approach.
The company offers a full-service, end-to-end solar and backup power solution with a strong product warranty.
Customers appreciate the company’s transparency and commitment.
Negative:
Some customers have reported issues with the company’s service after installation.
There are complaints about the company not honoring their warranty and finding excuses not to cover certain issues.
Some customers have found the company to be unresponsive to requests for service.
A common complaint is about the company’s marketing practices.
On the other hand, EnergySage has a high rating of 4.8. 94% of reviewers recommend EnergySage. Positive reviews highlight the company’s helpful customer service and the ease of comparing suppliers.
Some customers mentioned a lack of follow-up and responsiveness.
Negative reviews highlight issues with customer service and installation.
One customer reported water damage due to improper sealing during the solar panel installation.
Another customer complained about not receiving help with system monitoring and not receiving a copy of the contract.
Positive Feedback:
Some customers appreciate the performance guarantee.
Negative Feedback:
There are complaints about poor communication and unfulfilled promises.
Some customers had a bad experience with aggressive sales tactics.
There were issues with equipment not being installed or replaced in a timely manner.
Positive Feedback:
Some customers have reported that the solar system installed by Freedom Forever met their electricity needs.
A few customers were satisfied with the installation process.
Negative Feedback:
There are complaints about poor communication and unfulfilled promises.
Some customers had a bad experience with aggressive sales tactics.
There were issues with equipment not being installed or replaced in a timely manner.
Some customers reported fraudulent loans appearing on their credit reports.
Positive Aspects:
Room for Growth: Employees mention that there is room for growth if you apply yourself.
Thorough training and support contribute to this positive experience.
Great Work Environment: Some reviewers appreciate the supportive peers and the overall work atmosphere.
Good Work-Life Balance: The company offers great hours, which is a positive aspect for employees.
Negative Aspects:
Communication Issues: Several reviews highlight poor communication both internally and with customers.
This seems to be a recurring concern.
Inconsistent Management Styles: Some employees find the management styles inconsistent, which can impact the overall experience.
Stressful Situations: A few reviewers mention stress related to pay structure and expectations, especially when being a top performer in their area.
Negative Reviews:
Customers have reported poor communication from Freedom Forever.
There were instances where the design agreed upon with the salesperson was not properly communicated to the installation team.
Some customers experienced aggressive sales tactics and unprofessional behavior.
There were complaints about delays in equipment replacement and lack of response to performance guarantee claims.
Positive Aspects:
Freedom Forever offers a unique solar production guarantee.
They provide 24/7 monitoring of the system once it’s installed.
The company offers free project estimates.
Positive reviews highlight the company’s 5-star level of service and unique 25-year Production Guarantee.
This guarantee promises to replace any broken parts and reimburse customers for any lost power production.
However, there are also negative reviews. For instance, in Fort Lauderdale, FL, the company has a lower rating of 4 stars, with some customers expressing dissatisfaction.
Negative Reviews:
Customers have reported poor communication from Freedom Forever. Miscommunication between the sales and installation teams led to incorrect installations.
Some customers experienced aggressive sales tactics and unprofessional behavior.
There were complaints about equipment not working and delays in fixing the issues.
Positive Reviews: The positive reviews are not mentioned in the search results. However, the overall rating shows that 19% of the reviews are 5-star.
Summarizing:
Do we recommend Freedom Forever services?
Average Performer
Freedom Forever, getting our badge of an Average Performer, maintains a presence across 19 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 2.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Freedom Forever might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Freedom Forever to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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