South Texas Solar Systems review

"I was tricked into this business and I warn everyone else to stay far away from them. They take longer to set up, they don't pay your light bill, and they don't pay your referrals." - Thomas K.

"The contract was signed in August 2020, however, the installation has yet to occur as of January of 2021. Misled me from the get-go. They said they would begin in September, but by the time I began to complain in the middle of October, they had already blamed the electricity company. I contacted the utility company and they said they had no record of these persons ever contacting them prior to October. They won't answer my calls or respond to my emails. You should not work with this firm. Don't waste your cash. It seems like they just employ a single electrician. The Middle of December was the last time someone was here, and they were clearly at a loss. I invested in some high-quality Panasonic gear. When choosing distributors, Panasonic has to exercise more discretion." - Miguel L.

"It was the worst business encounter of my life. The manager called me a liar, taking my money, ripping me off, not ordering components, and not communicating about my project. And now he insults me in a recorded conversation, ignores emails, and continues to lie that they don't exist - right in front of me. I paid in December and still have no electricity because they have not installed a complete system because they never ordered the components, and I have been misled four times about the installation date, when the parts will arrive, and what they will do that day. No communication is out of the question. Once you have been deceived and ripped off, they will never contact you again. The owner lied to me on the phone and made empty promises. I have a recording of the conversation to prove it. After breaking his commitment to me, he stopped all communication and immediately fell flat on his idiotic face. A disabled veteran, his child, and service animals spent Christmas and New Year's without electricity, and now they are trying to ruin Valentine's Day as well. Don't look back and don't believe their empty words and promises. All they care about is profiting from you." - Liam B.

"About a dozen years ago, when I had a system built, the business subcontracted a friend of the owner to construct a patio on which to set up the solar panels. Their representative assured me in writing that the patio would be completed properly and would not leak. Once the work was done and the system was set up, I saw that the patio leaked in many areas and was not constructed at an angle to facilitate drainage. My house was becoming damaged because of this. I made an effort to collaborate with the firm in question and have them fix the problem. They informed me they wouldn't do anything to fix the problem once they realized how much it would cost. At that point, the only way for me to have the issue fixed was to hire a lawyer and file a lawsuit. My lawyer was able to settle with Texas Solar because I had documentation of the assurances their installation manager gave me. I was assured that the solar system would be serviced and that any applicable warranties would be honored when I made my purchase. The increase in my power bill really hit me yesterday. I reached out to Texas Solar to inquire about checking the system's health. A technician was transferred to my call. Again, I provided an explanation. They informed me that I would have to find another technician since they were pulling out of my region. I responded OK, could you email me the system documentation so I could give it to another technician if necessary. In response to Joe Garcia, the company's owner, saying, "I'm going to put a stop to this," I answered, "What do you mean?" I had just requested how to check whether the system was on and receive a copy of my papers; at no point had I been rude or disrespectful to your staff. Didn't you sue me, he asked afterward. Your firm misled me and attempted to take advantage of me, so I said yes. Would you defend yourself if someone sued you, he asked next. He finally got off the phone after promising a professional and truthful demeanor. This organization lacks the professionalism, ethics, and trustworthiness that I would like to see in a business partner. After my experience with this firm, I will strongly advise others to go elsewhere. In the future, I'd rather do business with a reputable firm that I know can be forthright and reliable." - Ryan S.

"In August, I started looking for a company that could install solar panels and batteries. After researching many options, I settled on Texas Solar Power Company of College Station. The manager patiently walked me through the steps and worked with me to make sure I understood everything. When we agreed on the price and terms, a contract was sent to me to sign. This is when things started to take an unfortunate turn. The contract was awarded to Houston-based TriSMART Solar (TS), not Texas Solar Power Systems (TSPS). When I inquired, I was told that TS would handle the installation. When I inquired further, I learned that TS, not TSPS, would be responsible for the solar system warranty. It was explained to me that although TSPS would serve as my point of contact, it would actually be TS that would do the work and provide the warranty. The contract was signed after we ironed out all the details to my satisfaction. The house went through an inspection, which was successful. For the next two weeks after that, we lost contact. I tried several times to call but got no answer. I also communicated with CU via text messages. I could only leave messages, but no one from TSPS or TS ever called me back. About 2 weeks later I got a call saying that they could not hook up my backup generator. It was another two weeks before I finally got a call back about the generator problem. From 04/5/22 to 15/9/22 I wrote many messages to TS and TSPS, but none of them answered me. On Nov 7, they texted me that he was busy with personal business. Neither TSPS nor TS responded to my subsequent messages. As of today (12/11/22), no one has contacted me about the installation. To summarize: the sales phase was excellent, and the equipment offered was adequate, but things went south after the deal was signed. Since neither TS nor TSPS returned my calls, I can only speculate on how my warranty will play out if it goes beyond the first 25 years. I cannot in good conscience recommend either of these firms." - Scott A.