Multi-Location Company.
Green Mountain Energy Company Overview
Expert Score: 3.9/5
Founded in: 2000
Service Areas: TX, IL, OR, PA, MD, NJ, NY, MA
Services they provide: Electricity Plans, Residential Electricity Plans, Renewable Rewards Perfect Match, Home Solar Panels, Business Electricity Plans, Commercial Solar Buyback Program, Energy Efficiency Solutions
Certifications & Licences: –
Green Mountain Energy Company, established in 2000, has been an active participant in the solar industry, providing services across 8 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Green Mountain Energy Company’s Offerings
Customer Experience: With an average rating of 3.9, customer feedback highlights both strengths and areas for improvement.
Diverse Services: Offers a range of services related to solar solutions including Electricity Plans, Residential Electricity Plans, Renewable Rewards Perfect Match, Home Solar Panels, Business Electricity Plans, Commercial Solar Buyback Program, Energy Efficiency Solutions.
Online Presence and Engagement: Their website attracts 0 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across TX, IL, OR, PA, MD, NJ, NY, MA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as -, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Green Mountain Energy Company for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Green Mountain Energy Company Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 61 | 1.6 |
| bbb.org | 5 | 1.3 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 72 | 3.4 |
| trustpilot.com | 1 | 3.2 |
| angi.com | 5 | 3.2 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 2623 | 4 |
| Expert Score | 3.9 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Green Mountain Energy Company Reviews
| Company Website | greenmountainenergy.com |
| Year Founded | 2000 |
| Areas Served | TX, IL, OR, PA, MD, NJ, NY, MA |
| Services Offered | Electricity Plans, Residential Electricity Plans, Renewable Rewards Perfect Match, Home Solar Panels, Business Electricity Plans, Commercial Solar Buyback Program, Energy Efficiency Solutions |
| Roofing service | – |
| Tesla energy equipment installation | – |
| Panel Options | – |
| Battery Installations | – |
| Certifications | – |
| Military discounts | – |
| Solar system leases service | – |
| Expands dealership network | – |
| Delegates installation to subcontractors | – |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | – |
Green Mountain Energy Company Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 371,015 | 4 | 225 | 0.45 | 56.51% | 36.34% | 2.23% | 1.88% | 2.40% | 0.64% |
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Green Mountain Energy Company Social Media
What do Customers Say about the Green Mountain Energy Company?
Positive Aspects:
- Environmental Impact: Customers appreciate the company’s commitment to clean energy and its positive impact on the environment.
- Transparent Billing: Some reviewers find the billing system straightforward, showing the impact of their energy choices.
- Support for Renewable Projects: The Sun Club initiatives receive praise for supporting community solar projects.
Negative Aspects:
- High Rates: A few customers complain about Green Mountain Energy rates being higher compared to other providers.
- Communication Issues: Some reviewers mention difficulties in communication, including late payment notices without prior courtesy.
- Disconnection Fees: Complaints about disconnection fees and auto-pay issues have been raised.
Positive Aspects:
- Some homeowners appreciate the 25-year product, performance, and labor warranties offered by Green Mountain Energy for solar panels and microinverters.
- Customers find value in the verified reviews and unbiased editorial research provided by ConsumerAffairs, which aids in making informed decisions.
Negative Aspects:
- ConsumerAffairs has faced criticism for allowing fake 5-star reviews from employees of companies, artificially boosting ratings. The existence of “Authorized Partners” who pay to be part of this group has raised concerns about promoting deceit and scams while allowing theft to occur.
- Some users express frustration with censorship of reviews on ConsumerAffairs, questioning the platform’s commitment to honest feedback.
- Another user felt misled by ConsumerAffairs when they trusted the platform’s recommendation for a moving company, only to have a negative experience with the recommended service provider.
- Additionally, there have been complaints about infinite hassle after signing up for estimates through ConsumerAffairs.
Positive Aspects:
- Caring Approach: Customers appreciate the company’s genuine concern and comprehensive information sharing without pressure.
- Competitive Pricing: Green Mountain Energy offers cost-effective solar solutions, coming in $2,000 below competitors’ prices for a 10 kW system.
- Efficiency: The company is praised for its fast and efficient service.
- Professionalism: Skilled technicians ensure complete satisfaction.
Negative Aspects:
- Progress Delays: Some customers reported delays after signing contracts, leading to frustration.
- Subcontractor Issues: An initial subcontractor’s bankruptcy caused further delays.
- Communication Challenges: Lack of timely responses and reliance on text communication left some customers dissatisfied.
- Code Compliance Concerns: Wind load requirements impacted patio construction standards, disappointing a customer.
ositive Criteria:
- Flexible Schedule: Employees appreciate the job’s flexibility, allowing them to work around their own hours.
- Customer Involvement: Some find satisfaction in educating customers about alternative energy sources.
- Supportive Environment: The company fosters a supportive work environment, which contributes to employee well-being.
- Inclusive Atmosphere: Green Mountain Energy promotes inclusivity, making it a positive place to work.
Negative Criteria:
- Hard Sell: Several employees mention that selling energy plans can be challenging, and the pressure from management can be intense.
- Low Pay: Compensation is reportedly low, which can be demotivating.
- Limited Advancement Opportunities: Employees feel there are few chances for career growth within the company.
- Greenwashing Concerns: Some perceive the company’s commitment to renewable energy as a mere “greenwashing” initiative by larger corporations.
Positive Aspects:
- Clean Energy: Customers appreciate that Green Mountain Energy provides clean energy options. They feel good knowing their electricity is powered by wind and contributes to a greener environment.
- Affordability: Many customers find Green Mountain Energy’s rates affordable, allowing them to save money while supporting renewable energy.
- Seamless Transfers: Customers who moved to new apartments or homes mention that the transfer process was seamless.
Negative Aspects:
- While most reviews are positive, there are no specific negative comments mentioned in the testimonials provided.
Positive Aspects:
- Top-Notch Customer Service: Many customers appreciate the excellent customer service provided by Green Mountain Energy. They find the support responsive and helpful.
- Environmental Impact Awareness: Customers value that their bills show the impact they’re making on the environment. The transparency regarding their contribution to renewable energy is commendable.
- Sun Club Support: The projects supported by the Sun Club receive positive feedback. Customers appreciate knowing that their energy choices contribute to meaningful initiatives.
Negative Aspects:
- Cost Comparison: Some customers express dissatisfaction with the cost. They mention that Green Mountain Energy’s rates are comparable to their previous electric company, resulting in minimal savings.
- Incentives and Savings: A few customers feel that the promised savings were not significant. They advise others to shop wisely and consider alternatives.
Summarizing:
Do we recommend Green Mountain Energy Company services?
Average Performer
Green Mountain Energy Company, getting our badge of an Average Performer, maintains a presence across 8 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Green Mountain Energy Company might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Green Mountain Energy Company to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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