Haleakala Solar and Roofing review

Positive Reviews:

• Customers have praised the company for its sales process, price as quoted, and after-sales support.
• One customer from Kihei, Hawaii, described Haleakala Solar as the best home improvement contractor they have ever used.

Negative Reviews:

• A customer from Honolulu, Hawaii, was dissatisfied with the company’s warranty service and customer support.
• Another customer from Makawao, Hawaii, had a negative experience with the solar installation process and post-installation support.
• A customer from Kahului, Hawaii, criticized the company for its poor after-sales support.

Positive Reviews:

• Customers have praised the company for its professionalism, knowledge, and honesty.
• One customer mentioned that they were extremely pleased with their PV system installed by Haleakala Solar.

Negative Reviews:

• A customer was dissatisfied with the company’s service and mentioned that their energy bill did not decrease as much as expected.
• Another customer had a negative experience with the solar installation process and post-installation support.

Positive Reviews:

• Installation of solar panels on both homes and businesses resulted in significant energy bill savings. The process was smooth, and the staff was knowledgeable and friendly.
• New roof installations were successful and met customer expectations.

Negative Reviews:

• Solar system installation faced issues, including late arrival and early departure of installers. Post-installation, the system didn’t charge properly, leading to high bills. Communication with the company for help was inconsistent.
• Poor after-sales support left frustrated customers dealing with unresolved problems.

Positive Reviews:

• Family-oriented environment with opportunities for career advancement.
• Positive workplace with opportunities to learn and master different trades.
• The CEO and owner genuinely care about employees and customers.
• Opportunities for upward movement within the company.
• Good learning opportunity about renewable energy.

Negative Reviews:

• Leadership and middle management were lacking, which prevented others from progressing.
• Dangerous working conditions with outdated safety gear.
• Low starting pay for the amount of duties and dangerous situations.
• Too much politics involved, lots of scapegoating others for common occurrences in the field.
• Job security was poor, with no guidance on improvements.

Positive Reviews:

• High quality of service.
• Good value for money.
• Professionalism.
• Responsiveness.
• Punctuality.
• Quick and professional service.
• Amiable and professional staff.
• Punctual service.

Negative Reviews:

• Disregard for appointment time.
• Early arrival of the crew.
• Left behind their transportation dolly and a tub of copper fittings.
• Took almost a week to come get their left behind items.

Positive Feedback:

• Customers appreciate the company’s professionalism and quality of work. They consider Haleakala Solar as one of the best home improvement contractors they have ever used.

Negative Feedback:

• Some customers have expressed dissatisfaction with the company’s after-sales support. They reported issues with warranty claims and delayed response times.
• There were also complaints about the installation process taking longer than expected and the installers not adhering to the scheduled timings.
• A few customers faced issues with their solar systems a few years after installation and found it difficult to get the necessary support from the company.

Positive Reviews:

• Customers appreciated the company’s prompt and courteous service.
• They praised the knowledge and helpfulness of the staff.
• Some customers were satisfied with the installation process and the system’s performance.
• The company’s after-sales support was commended by some customers.

Negative Reviews:

• There were complaints about poor after-sales support.
• Some customers reported that the company failed to honor warranties.
• There were issues with the quality of installation.
• Some customers experienced difficulties in contacting the company and getting responses.

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Average Performer

Haleakala Solar, getting our badge of an Average Performer, maintains a presence across 1 state, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.4, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Haleakala Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Haleakala Solar to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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