Hedgehog Electric & Solar review

Positive Aspects

• Professional and Knowledgeable Staff: Multiple reviewers highlighted that the company’s employees were courteous, well-informed, and took time to explain the solar process thoroughly without being pushy.
• High-Quality Equipment: The solar systems and equipment provided were consistently described as high-grade and effective, with some customers noting significant reductions in their electric bills.
• Effective Communication: Customers frequently praised the company for maintaining communication throughout the process—from sales to post-installation follow-up—ensuring transparency and responsiveness.
• Strong Local Reputation: The company was often recommended by neighbors and local utility providers. Their established presence in specific communities contributed to customer trust.
• Smooth Installation Process: Installations were described as clean, timely, and efficient. Customers appreciated that the company managed permitting, inspections, and utility coordination seamlessly.

Negative Aspects

• Inverter Sizing Issues: A customer reported that the inverter initially recommended did not meet long-term usage needs, and requests to upgrade came with high additional costs.
• Limited Return on Investment for Some: One reviewer expressed dissatisfaction with the overall value, stating that the $30,000 system still left them with high electric bills and questioning whether solar was a cost-effective choice.
• Component Delivery Delays: One case mentioned a two-month delay in receiving solar modules, attributed to external supply chain issues, which impacted the project timeline.

Positive Aspects

• Excellent Customer Service: Multiple reviewers praised the friendliness, professionalism, and thoroughness of staff, including electricians and sales representatives.
• Strong Communication: Customers reported clear, consistent updates via phone, text, and email throughout their solar installation or service process.
• Knowledgeable Technicians: Many mentioned the electricians were skilled, efficient, and took time to explain procedures and answer questions.
• Respect for Property: Several customers appreciated technicians wearing shoe covers, cleaning up after work, and carefully following homeowner instructions while unattended.
• Dependability and Punctuality: Numerous reviews highlighted timely arrivals, fast turnaround on installations or surveys, and adherence to schedules.
• Attention to Detail: Installation crews were noted for being meticulous, with special mentions of perfectly leveled equipment and secure wiring.

Negative Aspects

• High Pricing on Small Jobs: Some customers felt the company overcharged for relatively minor services, such as GFCI outlet replacements or simple wiring.
• Flat-Rate Pricing Model Concerns: A few reviews expressed frustration with the flat-rate or “book” pricing system, especially when the billed amount felt disproportionate to time and materials used.
• Perceived Price Gouging: One reviewer cited a quote of over $3,000 for a straightforward wiring job, which they later completed themselves for a fraction of the cost.

Positive Aspects

• Supportive Culture: Many employees mention a respectful, collaborative environment with strong support from management and colleagues.
• Opportunities for Growth: The company encourages personal and professional development, with chances for advancement if employees are motivated.
• Meaningful Values: Several reviews mention the company’s core values and commitment to improvement, learning from mistakes, and promoting honest service.
• Employee Perks: Some employees received company vehicles, phones, commissions, and occasional gift cards or bonuses as recognition.

Negative Aspects

• Health Insurance: Multiple employees report dissatisfaction with the quality of health benefits.
• Management Issues: Some feedback indicates inconsistency in management, with concerns about favoritism and lack of growth for those not in favor.
• Unreasonable Expectations: A few noted that the company emphasizes output over quality, which can lead to high pressure and limited breaks (e.g., missing lunches).

Positive Aspects

• High-Quality Workmanship: Customers consistently praised the precision, professionalism, and attention to detail shown by the technicians.
• Reliable and Punctual: Many reviews mentioned technicians arriving on time or even early, and completing work efficiently.
• Exceptional Customer Service: The team was described as courteous, friendly, communicative, and easy to work with.
• Professional Consultations: Estimates were thorough, and representatives explained each phase of the project clearly, often offering helpful suggestions.
• Local and Trustworthy: The company was appreciated for being well-established and locally based, which gave customers more confidence.
• Non-Commission Sales Approach: Some customers highlighted appreciation for a non-commissioned, low-pressure sales environment.
• Multiple Service Options Offered: Reviewers appreciated receiving a variety of product and service options with clear explanations.

Negative Aspects

• High Diagnostic Fee Without Transparency: One customer felt misled due to being charged $69 for a quote and not being informed of labor rates beforehand.
• Inconsistency in Pricing: A few customers noted that while the work quality was high, the pricing varied and sometimes felt inflated for simpler tasks.

Positive Aspects

• Customer Service & Responsiveness: Fast scheduling with next-day or even same-day service in some cases. Friendly and professional communication from both office staff and technicians.
• Technician Performance: Technicians consistently described as courteous, professional, knowledgeable, and honest. Willingness to go above and beyond, including helping with non-standard tasks (e.g., moving panels, walking customers through apps).
• Project Execution: High-quality work delivered across residential, commercial, and solar projects. Efficient completion of tasks, often ahead of schedule.
• Trust and Follow-up: Several customers reported follow-ups, second visits, or schedule adjustments done with care. Company responded professionally and helpfully to critical feedback, even offering refunds when justified.

Negative Aspects

• Pricing Concerns: Some customers felt the initial charges were high for the work done. One customer was dissatisfied with the cost of repeated replacement of a faulty part that should have lasted longer (light sensor).
• Initial Miscommunication or Oversights: A few cases of technicians not fully addressing the main issue during the first visit (e.g., overlooking network wiring problems or not being solar-certified).
• Product Longevity: At least one complaint about a part (Intermatic sensor) failing sooner than expected, raising questions about the quality or durability of parts used.

Expert Choice

Hedgehog Electric & Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 2 states. With a foundation dating back to 2009 and a commitment to not using subcontractors, Hedgehog Electric & Solar offers warranties ranging from 30 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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