HomeFix review

Positive Aspects

• Professional and Courteous Staff: Some customers reported positive interactions with installation crews and office staff, highlighting professionalism and friendliness.
• Timely Installations: Several customers appreciated the prompt arrival and quick execution of installation projects, particularly for windows.
• Clean Workmanship: A few reviewers noted that the crews cleaned up well after completing the work.
• Personable Representatives: A couple of individuals mentioned positive personal experiences with certain team members who were described as kind, respectful, and communicative.

Negative Aspects

• Persistent Leak Issues: Multiple instances of unresolved roofing leaks, especially around chimneys, even after repeated service visits, re-caulking, and inspections.
• Refund and Deposit Challenges: Several customers expressed frustration over delays or failure to receive deposit refunds after contract cancellations, despite contractual promises.
• Unethical Sales Tactics: Complaints about high-pressure sales, door-to-door solicitation, and misleading claims.
• Poor Communication and Follow-Up: Customers cited being ignored, given the runaround, or left without contact after cancellations or issues.

Positive Aspects

• Strong Support System: Many employees highlighted supportive management and teamwork, especially in sales roles.
• Growth Opportunity: The company offers potential for internal promotion and leadership development for those who consistently perform well.
• Good Learning Environment: A suitable place for beginners to learn the fundamentals of sales and customer interaction.
• Motivational Culture: Some employees described a positive and energetic atmosphere with team-building activities and goal-driven incentives.
• Flexible Commission Potential: Commission-based roles can be highly profitable for individuals who are driven and able to close sales.
• Consistent Training: Some reviews mentioned quality training, especially at the beginning, to set employees up for success.

Negative Aspects

• Unreliable Compensation Practices: Numerous complaints about delays or non-payment of commissions, especially after leaving the company.
• Misleading Information: Some employees felt misinformed during hiring regarding pay structure, job duties, and expectations.
• Toxic Work Culture: Reports of unprofessionalism, internal drama, lack of communication, and stressful environments were frequent.
• High Turnover and Burnout: Sales reps and canvassers reported exhausting schedules, high-pressure quotas, and little personal time.

Positive Aspects

• Customer Service & Communication: Sales representatives are knowledgeable, courteous, and not overly aggressive. Clear communication throughout the project phases.
• Workmanship & Efficiency: Installation crews are professional, punctual, and respectful of customer property. Projects are often completed within a single day or within clearly outlined timeframes.
• Product Quality: Customers are satisfied with the quality and functionality of installed products such as windows, roofs, and solar shingles.
• Reliability & Professionalism: Many customers are repeat clients, citing consistent experiences. Installers follow safety and protective measures, such as covering landscaping.

Negative Aspects

• Project Delays & Supply Chain Issues: Some installations were delayed due to product availability or the complexity of custom items. Customers were informed in most cases, but delays still impacted satisfaction.
• Follow-Up & Issue Resolution: In a few instances, customers reported a lack of follow-through on unresolved problems. One customer experienced an incomplete project with no return from the installer.
• Isolated Service Failures: A minority of reviewers cited poor customer service, unprofessional conduct, or lack of accountability.

Positive Aspects

• Professionalism: Multiple reviewers consistently noted that staff were polite, professional, and courteous in their communication.
• Product Knowledge: Representatives were well-informed, providing detailed explanations and answering questions confidently.
• Customer Engagement: Team members were described as friendly, approachable, and even personable enough to make customers smile or feel at ease.
• Trustworthiness: Several users expressed confidence in the staff’s honesty and appreciated the transparency in discussing feasibility and options.
• Helpful Consultations: Customers reported valuable consultations, including home improvement suggestions and service descriptions, even when not making immediate purchases.

Negative Aspects

• Aggressive Telemarketing: At least one reviewer reported receiving repeated unsolicited calls, describing them as intrusive and spam-like.
• Over-Reliance on Cold Outreach: The mention of telemarketing suggests a potential overdependence on outbound marketing methods that may negatively impact brand perception.

Expert Choice

HomeFix is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 3 states. With a foundation dating back to 1996 and a commitment to not using subcontractors, HomeFix offers warranties ranging from 30 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

Find the Best Solar Installers Near You

Find Installers