Impact Energy review

Positive Reviews:

• Customers appreciate the world-class customer service and integrity of the company.
• The installation process is praised for its efficiency and professionalism.
• Customers have reported satisfaction with the savings they’ve made since installing the solar panels.
• The company’s support and responsiveness to equipment failures and queries have been commended.

Positive Reviews:

• The sales process, price as quoted, schedule, installation quality, and after-sales support all received a 5.0 rating.
• A customer from Pueblo, Colorado highly recommended Impact Energy, stating that they were very professional.

Positive Reviews:

• The company’s representatives, such as Aaron A. and Mackenzie, are praised for their knowledge, professionalism, and exceptional customer service.
• Customers appreciate the thorough explanations and constant communication throughout the process.
• The installers and electricians are commended for their punctuality, cleanliness, and attention to detail.
• Customers are pleased with the ownership of the solar panels, the upgraded electrical system, and the future addition of an EV charging system.

Negative Reviews:

• Customers have reported a lack of communication regarding the timing and day of all inspections.
• There are complaints about the company’s work quality and honesty.
• Customers have experienced delays in project completion.
• There are issues with the roof installation, including a rusted pipe that was not replaced as promised.
• Customers have expressed dissatisfaction with the company’s response to their concerns.

Positive Reviews:

• Many customers report that the solar panel installations performed by Impact Energy were of high quality and met their expectations.
• The company’s staff and technicians are often praised for their professionalism, responsiveness, and helpfulness throughout the installation process.
• Several reviewers mention that they’ve seen significant reductions in their energy bills after switching to solar power through Impact Energy.
• Some customers have benefited from special offers or discounts provided by the company.

Negative Reviews:

• A few customers experienced delays in communication during the planning and installation stages.
• Some reviewers expressed concerns about pricing, feeling that the cost of installation was higher than expected.
• In rare cases, subcontractors used by Impact Energy caused delays or quality issues.
• A couple of customers mentioned challenges related to the dealership networks associated with Impact Energy.

Positive Reviews:

• Great work environment, motivating, incredible management, and a fun group of people to work with.
• The company is run like a smooth oiled machine. They hold themselves to high standards and take accountability.
• Jobs are consistent and the workflow is steady. Tools are provided during training.
• Employees are rewarded and motivated when jobs are done well.

Negative Reviews:

• Concerns about back end payments and bonuses, cancellations far after allowed time.
• Chance to move up was minimal.
• Master electrician belittles workers, and upper management does not hear complaints.

Positive Aspects:

• Outstanding customer service from start to finish.
• Knowledgeable, responsive, and attentive team.
• Transparency about timeline, costs, and potential energy savings.
• Competitive pricing without compromising on quality.
• Quick and efficient installation process.
• Great communication and professionalism.
• Ability to handle other electrical needs professionally.

Areas for Improvement:

• Some customers had issues during the installation process.
• The solar installation was unable to occur due to structural concerns.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Impact Energy is distinguished as a Market Leader. Their solid presence in 3 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Impact Energy stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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