Mass Renewables review

Positive Aspects

• Patient and Informative Staff: Clients consistently appreciated the patience and professionalism of the team, who thoroughly explained the technology, tax incentives, financing, and SREC processes before installation.
• High-Quality Installations: The systems were praised for blending seamlessly into rooftops or being installed with minimal visual disruption.
• Excellent Customer Service: The team was commended for their responsiveness, flexibility, and ability to address minor issues promptly.
• Customers admired the attention to detail, with hidden conduits and visually appealing installations that complemented the home’s appearance.
• Superior Performance: Systems often outperformed expectations, with some tracking systems producing significantly more energy compared to stationary setups.

Negative Aspects

• Minor Installation Issues: While rare, minor problems during installation were mentioned, though they were promptly resolved by the team.
• Delays from External Factors: Some projects experienced unexpected delays due to town permitting processes, though the company managed these issues effectively.

Positive Aspects

• Professionalism and Expertise: Clients frequently praised the professionalism and expertise of Mass Renewables’ team, including sales, installation, and management.
• Clear Communication: Many noted the team’s exceptional communication, providing timely updates and clear explanations throughout the process.
• Attention to Aesthetics: Clients appreciated the effort to minimize the visibility of the solar system, such as hiding conduits and placing inverters in less conspicuous locations.
• Comprehensive Service: Numerous reviews highlighted the company’s management of permits, utility paperwork, and rebate programs, making the process seamless for homeowners.

Negative Aspects

• Cost Considerations: A few clients noted that while the company wasn’t the cheapest option, they ultimately felt the quality justified the price.
• Occasional System Underperformance: Rare instances of panels underperforming were mentioned, though the company was commended for actively working to resolve these issues.

Positive Aspects

• High-Quality Installation: The meticulous workmanship and attention to detail were recurring compliments, with many noting clean, efficient installations and a tidy workspace post-completion.
• Tailored Solutions: Customers valued the personalized approach, including system designs that avoided oversizing or unnecessary costs.
• Commitment to Customer Satisfaction: The company demonstrated ongoing support by addressing post-installation issues and assisting with troubleshooting.
• Friendly and Knowledgeable Staff: The team was described as courteous, pleasant, and approachable, answering all questions and ensuring customer comfort.

Negative Aspects

• Scheduling Adjustments: One client mentioned having to postpone installation due to scheduling conflicts, though the company was flexible in accommodating changes.
• Limited Immediate Energy Generation Post-Install: Clients noted the waiting period before systems became operational, which was tied to regulatory and utility processes rather than installation.

Positive Aspects:

• Clients appreciated the professionalism, expertise, and clear communication throughout the entire process, from sales and design to installation.
• Many mentioned the competitive pricing compared to other solar installers and praised the high-quality work.
• Customers were impressed with the personalized, hands-on approach, often mentioning the owner’s involvement and the friendly demeanor of the staff.
• The company’s ability to troubleshoot issues post-installation, such as adding panels or replacing faulty components, was noted positively.

Negative Aspects:

• A few clients noted underperformance of the system after installation, though the company was praised for taking steps to resolve the issue by adding more panels and replacing faulty components.

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Expert Choice

Mass Renewables is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2009 and a commitment to not using subcontractors, Mass Renewables offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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