New Englsnd Clean Energy review

"I started working with New England Clean Energy in July 2020, and they gave me permission to use electricity in February 2021. The team came in October to do the first installation. They didn't measure the roof, so they didn't know if they could fit another solar panel. After the installation, National Grid came to check it out in November. They found that the way the meter was hooked up was wrong. After changing how the meter was connected, National Grid came back to look again in December and found another problem with how the meter was set up. Then, when National Grid came back to check in January, they had put the wrong names on the meters. Then, they tried to change the labels and send a review, but it didn't work, so they had to send someone else out. I was finally given the all-clear in February. During the fight with National Grid, New England Clean Energy didn't seem to know what was going on or why National Grid wouldn't let this installation go through. Between the mistake I made with the stickers and the meter I set up to see how much power I was losing because of New England Clean Energy's mistakes, I lost a lot of power. I figured out that it would cost about $150, so I asked New England Clean Energy to pay me that amount. They said they would pay that amount, but it has been two months and they have stopped talking to me. I wouldn't hire them again, and it doesn't look like they know how to do an install in RI the right way." - Ethan K.

"In July, a good estimate was the first step in the process. It took two months to find time to install the panels. It took two days to set up. After the first day, the contractors turned off the power and didn't turn it back on like they were supposed to. We didn't know if it was safe to turn it back on. Then we had to wait... There was supposed to be a building inspection in November, but some engineering documents were lost. There didn't seem to be enough hurry to get the process going. The inspection of the electricity did not happen until the end of January. It turned out that the wi-fi communicator had to be installed a second time through the right electrical box. Another problem happened when their engineering partner didn't give the right paperwork for the building inspection (which was supposed to take place in early November). It took the city a few weeks to send me the final document, and I had to contact the city myself. I thought they would take care of it without my help. The utility company then said that the signs on the system were not good enough, so they had to order and install new signs, which slowed down the process. We signed a contract with them that said the work would be done in six months, but it wasn't. About 9 months went by. The COVID-19 situation may have made the work take longer, but that was 2 months after they said the work would be done. So, I'm not sure if this was an isolated incident for this company, but I still wanted to share my experience. I plan to update this if more work needs to be done in the future." - Lewis W.

"I had a bad experience with this company. It looks like I made a bad investment. I spent $4,000 on a new system, had it set up, and it worked great. Then I decided I wanted to add more properties to my system, so I called and paid another $4,000 to put a system at another property. I waited for months, but they couldn't find anyone to come and put the addition in (due to Covidiocy ). So I canceled the order, and it took me weeks of arguing with them to get a refund for the system they never came to install. Everything worked well until I got a new modem. Then I couldn't connect half of my cameras. No one could be sent to my house (again, because of confidentiality), and it seems that no one can help you connect cameras over the phone. So I guess it's not a good idea to trust the security of my home to a company that doesn't have a customer service team for when their products break. Also, their products can't be used with any other systems, and they don't buy back equipment, so if you decide to stop using them, you'll lose all of your money." - Connor N.

"New England Clean Energy quoted $22,000 more than the other two solar companies for 35 LG370w panels with micro inverters, so we didn't hire them. During our phone consult, the company founder was friendly and knowledgeable, but his quote shocked us. New England Clean Energy may be good, but there are other companies (like SunBug Solar, which we hired for our last solar job in 2012 and loved) that do great work and are cheaper. Get several quotes before hiring New England Clean Energy. The company founder was also dismissive of other companies. When we told him we were going with another company that quoted $20,000 less, he said it must be a new small or one-man shop. (The 29-year-old company we chose comes highly recommended.) ." - Antonio K.

"Clean Energy New England will drain you dry. It is the worst company I've ever dealt with, and its customer service is the worst I've ever seen. From the salesman who wouldn't take no for an answer and me, a recovering idiot sucker, it didn't take long for him to scam me out of $3000 and then $30 a month after that. The salesman told me that I could move once a year and take the equipment with me and have it set up for free. I could give it to another person. Both are false. I'm sure that Vivint is just as bad as the thieves they say they're protecting me from. I'm moving, and my new landlord doesn't want the service set up there, so I asked New England Clean Energy if they could just take it out and I could keep it or sell it. They want $150 to get it out of there. Now comes the strangest part. After living there for a month or two, I went on a trip and left the front door open by accident. When the wind blew, the door opened and the alarm went off, but no one ever came to check on me. They called me, but I didn't answer, so they didn't send anyone to help me. They wanted a call from the home phone or something silly. So I could have been lying there clinging to life and bleeding to death, and all the money I spent on security would have been for nothing. Trust me, it might seem like a good idea right now, but you'll kick yourself later." - Julian L.