Northpoint Roofing Systems review

Positive Aspects

• Responsive Management: Some customers noted that company leadership, including ownership, personally followed up to resolve issues or provide guidance, particularly when insurance claims were initially denied.
• Fast Installation Turnaround: Once projects are approved and underway, roof installations were often completed within a single day, indicating efficient labor execution.
• Complimentary Upgrades: In at least one case, the company provided upgraded roofing materials at no additional cost, adding value for the customer.
• Effective Insurance Advocacy: Select clients reported success in navigating insurance claims after being advised to request re-inspections, leading to claim approvals and full roof replacements.
• Good Cleanup and Professionalism: A few reviewers commended the company for thorough cleanup and respectful behavior during the installation process.

Negative Aspects

• Poor Post-Claim Communication: Several clients experienced communication breakdowns after initial insurance claim denials, with sales reps failing to follow up or completely disappearing.
• Allegations of Misrepresentation: One reviewer suspected intentional damage to simulate hail impact, raising serious ethical concerns.
• Unreliable Damage Assessment Claims: Some users questioned the validity of drone reports, especially when insurance adjusters later found insufficient damage, potentially affecting insurance discounts or leading to denied claims.
• Unjustified Insurance Upcharges: At least one client reported questionable billing practices, such as charging $700 for removing simple DIY gutter guards, perceived as exploiting the insurance claim process.

Positive Aspects

• Compensation: Many employees highlight strong earning potential, with weekly pay, generous commissions, and opportunities for financial growth.
• Work Environment: Described as relaxed, energetic, and team-oriented, with positive interactions among coworkers and a supportive atmosphere.
• Growth Opportunities: Multiple comments mention room for career advancement and the ability to gain valuable experience in sales and roofing, even for those without prior industry experience.
• Training & Onboarding: Initial training is considered effective, helping new hires feel confident quickly.
• Work-Life Balance: Some employees appreciate the potential for early finishes and three-day weekends when goals are met.

Negative Aspects

• Management Issues: Multiple reviews cite poor or disengaged management, with some suggesting a lack of support, transparency, or accountability from leadership.
• Unpredictable Pay: Pay can vary significantly by location, with some employees reporting difficulty earning consistent income, especially in rural areas.
• High Turnover: A recurring concern is the company’s high employee turnover, linked by some to unmet expectations or lack of long-term support.
• Demanding Work Conditions: The job involves physical outdoor labor, including long days walking door to door, sometimes in extreme heat.

Positive Aspects

• High Quality Roofing Work: Numerous customers reported that roof replacements were completed with excellent craftsmanship, often within a single day, using quality materials.
• Professionalism: The company’s representatives were consistently described as courteous, informative, and respectful throughout the process.
• Strong Communication: Many reviewers praised the team for clear communication and prompt responses via phone or text, including project managers and account representatives.
• Clean and Efficient Job Sites: The crews often arrived early, worked efficiently, and left properties clean, with attention to detail in protecting the surrounding area.
• Insurance Assistance: Several homeowners appreciated the support provided in dealing with insurance companies, which helped secure claim approvals and reduce out-of-pocket costs.
• No Upfront Payment Required: One reviewer highlighted the company’s policy of requiring no upfront payment, which built initial trust.

Negative Aspects

• Post-Installation Issues: A serious case involved roof and gutter installation leading to water damage and substantial property repairs within 18 months of installation.
• Responsibility Denial: After initially accepting responsibility for damage caused by clogged gutters and roof residue, the company reportedly reversed its stance and withdrew financial support mid-repair.
• Pressure Sales Tactics: At least one customer felt misled into filing an insurance claim under the impression that significant roof damage existed, only to be dropped from further communication when coverage was denied.

Positive Aspects

• Professionalism & Expertise: Numerous reviews highlight knowledgeable and courteous staff, especially in managing roof inspections, installations, and insurance claims.
• Efficient Insurance Handling: Many customers appreciated how the company facilitated complex insurance processes, with some noting successful claim reversals due to persistent follow-up.
• Quick Turnaround: Roof installations were often completed in a single day with minimal disruption, and communication during the process was clear and consistent.
• Thorough Cleanup: Multiple reviewers noted that work areas were left clean and free of debris after job completion.
• Honest Assessments: Some clients shared experiences where the company advised against unnecessary roof replacements, reinforcing trust in their evaluations.
• Responsive Customer Service: Staff were described as proactive in addressing post-installation issues, including minor concerns like equipment interference.

Negative Aspects

• Unwanted Solicitation: At least one customer reported dissatisfaction with door-to-door sales tactics, describing them as intrusive or harassing.
• Installation Mistakes: One reviewer reported receiving the wrong shingles and incomplete repair work despite full payment, pointing to issues with quality control and accountability.
• Billing Confusion: There was a mention of unexplained additional charges following service, raising concerns about transparency in invoicing.
• Disorganization: A reviewer described the business as unprofessional and poorly coordinated in handling their service request.

---

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Northpoint Roofing Systems is distinguished as a Market Leader. Their solid presence in 7 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Northpoint Roofing Systems stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

---