Nu Look Home Design review

Positive Aspects

• Knowledgeable and Courteous Representatives: Several sales representatives were described as professional, knowledgeable, and personable, contributing positively to initial impressions.
• Lifetime Warranty Options: Customers appreciated the availability of lifetime and transferable warranties, which added value and peace of mind.
• Flexible and Reasonable Timelines: Initial project timelines, such as beginning work within six weeks, were seen as acceptable and well-communicated.
• Willingness to Correct Issues: Senior leadership, such as operations management, made efforts to address miscommunications and improve customer satisfaction.
• Successful Long-Term Installations: Some installations held up well over the years, with customers expressing satisfaction even years after initial service.

Negative Aspects

• High and Inflexible Pricing: Multiple customers reported quotes significantly higher than competitors, even after applying large promotional discounts.
• Aggressive Sales Tactics: Several reviewers described pressure to sign contracts on the spot, with time-sensitive offers that disappeared once the sales representative left.
• Miscommunication in Contracts: Discrepancies between verbal commitments and what was written in contracts led to misunderstandings and unexpected additional charges.
• Poor Follow-Up and Customer Service: Complaints included unreturned calls, difficulty reaching service departments, and lack of responsiveness after contracts were signed or work was completed.
• Warranty and Repair Delays: Customers experienced long delays and poor communication when attempting to redeem warranties, particularly for issues like faulty sliders or clogged gutters.

Positive Aspects

• Thorough Inspections: Inspectors conducted detailed assessments with photo documentation and code references, aiding insurance claims effectively.
• Responsive and Professional Installers: In several cases, crews arrived on time, worked efficiently, and maintained clean worksites during installations.
• Strong Communication During Initial Service: Some customers noted clear explanations of processes and expectations prior to work beginning.
• Quality Roofing and Gutter Installations: Final results in several cases were praised for craftsmanship and visual appeal.
• Sales Representatives Displayed Professionalism: A few interactions with representatives were described as courteous, informative, and respectful.

Negative Aspects

• Poor Follow-up and Scheduling Issues: Multiple reviews cited disorganized appointment scheduling, missed visits, and lack of timely callbacks.
• Inconsistent Quality of Work: Several customers reported poor craftsmanship, especially when involving less-experienced crews, leading to unresolved or worsened issues.
• Disputed Warranty Coverage: Some repairs were denied under warranty despite customers being told otherwise during the sales process.
• High-Pressure and Unclear Pricing Tactics: Initial project quotes were significantly reduced after negotiation, raising concerns about pricing transparency.

Positive Aspects

• Growth Opportunities: Many employees report strong opportunities for personal and professional development, with a clear focus on career advancement and internal promotions.
• Supportive Work Culture: Multiple reviews describe the work environment as familial, energetic, and team-oriented. Employees often feel supported and valued.
• Training and Mentorship: There is a strong emphasis on training, mentoring, and continuous improvement, especially at the corporate level.
• Employee Recognition: Hard work is acknowledged and rewarded, with some employees citing consistent recognition and incentives.
• Energetic Atmosphere: The company maintains a high-energy, fast-paced environment that suits competitive and goal-driven individuals.
• Clientele and Reputation: The company is viewed as an industry leader with a strong client base, providing employees with valuable experience in a high-performance setting.

Negative Aspects

• Inconsistent Job Security: Several reviews mention mass layoffs, abrupt firings, and limited job stability—even for employees who relocate or show initial promise.
• Biased or Superficial Hiring: Some roles, particularly in entry-level sales, are perceived to favor appearances over experience or capability.
• Commission-Only Roles: Entry-level sales and canvassing roles are largely commission-based, with limited earning potential due to lead competition and appointment cancellations.
• Management and Decision-Making: Leadership is seen as reactive, with criticism of poor strategic decisions, favoritism, and insufficient employee investment.

Positive Aspects

• High-Quality Installations: Many customers praised the quality of work on roofs, gutters, siding, and windows, with some describing the final results as excellent or impressive.
• Responsive and Punctual Teams: Several reviewers noted that teams arrived on time and maintained clear, consistent communication throughout projects.
• Strong Product Knowledge: Sales representatives were often cited as knowledgeable and transparent, particularly regarding materials and warranties.
• Warranty Assurance: The company offers a lifetime and transferable warranty on installations, which was a key factor in customer satisfaction.
• Energy Efficiency Improvements: Customers reported noticeable improvements in energy efficiency after window and door installations.

Negative Aspects

• Aggressive Sales Tactics: Numerous complaints involved high-pressure sales approaches, repeated unwanted follow-ups, and resistance to straightforward pricing requests.
• Unfulfilled Promises and Miscommunication: Some customers reported discrepancies between what was promised and what was delivered, including incorrect shingle types and denied financial rebates.
• Unresolved Complaints and Poor Follow-up: Issues such as charges not being waived as promised, unsafe installation practices, and lack of executive response to formal complaints were recurring themes.
• Pricing Concerns: Multiple customers reported significantly inflated quotes compared to competitors, with some calling the pricing structure misleading or deceptive.

Positive Aspects

• High Product Satisfaction: Several customers praised the quality of products, especially Marvin Infinity windows and roofing materials.
• Professional Installation Teams: Many reviewers highlighted that the crews were professional, efficient, and courteous during installation.
• Strong Customer Service: Some customers reported responsive, helpful interactions with company representatives and praised staff for their honesty and attention to detail.
• Good Clean-Up and Project Completion: The clean-up after project completion was frequently mentioned as thorough and appreciated.
• Effective Insurance Negotiation: At least one customer credited the company with successfully negotiating a full roof replacement with their insurance provider.
• Positive Long-Term Relationships: A few customers were repeat clients or had used the company for home services spanning decades, expressing ongoing satisfaction.

Negative Aspects

• Major Installation Failures: Reports included structural damage from a leaking roof within just four years and defective window installations.
• Poor Material Choices: Use of visibly cheap or improper materials such as plastic trims on high-end fiberglass windows was noted.
• Severe Customer Service Issues: Several reviewers stated that follow-up was lacking or nonexistent, even after multiple inquiries and warranty-related problems.
• Unprofessional Conduct: One reviewer cited an incident where a worker attempted to fix caulking using saliva, indicating a troubling lapse in professionalism.

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Expert Choice

Nu Look Home Design is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 6 states. With a foundation dating back to 2003 and a commitment to not using subcontractors, Nu Look Home Design offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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