On Point Solar Power review

Positive Aspects:

1. Service Range: On Point Solar Power provides services across Southern Arizona.
2. Flexible Financing: They offer $0 upfront financing options, making solar accessible to a broader audience.
3. Reputation: As a family-owned company, they’ve gained recognition as the #1 home solar company in Southern Arizona.

Negative Aspects:

1. Customer Complaints: There have been 43 complaints filed against them in the last 3 years, primarily related to guarantee/warranty issues. Some customers faced delays, communication breakdowns, and unauthorized system changes.
2. System Functionality Issues: Reports indicate persistent issues with system functionality, unresponsiveness, and lack of proactive communication.
3. Quality Control: The company’s inability to promptly address concerns highlights a gap in their commitment to customer satisfaction.

Positive Aspects:

• Excellent Service: Customers appreciate the smooth price, order, and pickup processes. The customer service is well above average, making the experience pleasant.
• Great Investment: On Point Solar Power is seen as a great investment for the future and upcoming generations of our planet.
• Efficient Installation: The installation process is clean, and the company takes every precaution to ensure things go smoothly.
• Transparent Communication: Customers are kept informed at every step, and the company is proactive in addressing warranty-related issues.

Negative Aspects:

• Roof Replacement Delays: Some reviews mention delays and communication issues related to roof replacement. Customers experienced unexpected delays and unannounced roofing work.
• Minor After-Sales Support Concerns: While overall positive, a few reviews express minor concerns about after-sales support.

Positive Aspects:

• Accreditation: On Point Solar Power LLC is BBB accredited since October 27, 2021.
• Service Offerings: They specialize in small commercial and residential solar services.
• Renewable Energy: On Point Solar Power encourages customers to go green with renewable energy.

Negative Aspects:

• Service Delays: Customers reported persistent delays in installation, particularly due to battery unavailability. The initial installation date was postponed from October 26, 2022, to January 5, 2023.
• Communication Issues: Unauthorized changes to the system design and communication breakdowns led to unforeseen expenses and disruptions.
• Poor Customer Service: Customers expressed dissatisfaction with unresponsiveness and a lack of proactive communication from On Point Solar.
• System Functionality: Recurrent issues related to the system’s functionality, including failed solar power activation, caused significant inconvenience and financial burden for customers.

Positive Criteria:

1. Great Company Culture: Employees appreciate the casual atmosphere and the camaraderie among co-workers. The company fosters a sense of belonging and trust.
2. Customer-Centric Approach: On Point Solar Power prioritizes its customers. Employees feel that the company genuinely cares about delivering quality service.

Negative Criteria:

1. Communication Challenges: Some employees express frustration due to poor communication within the company. Delays in receiving crucial decisions can be stressful.
2. Unprofessionalism and Disorganization: A few reviews highlight unprofessional behavior and a lack of organization. Employees feel disposable, and promises made are not always upheld.
3. Benefits and Workload: While the company promotes from within, employees desire more benefits. Additionally, long workdays and stress impact work-life balance.

Positive Aspects:

1. Efficient Battery Profile Setup: Customers commend On Point Solar Power for correctly configuring battery profiles via Solar Edge systems. This optimization maximizes battery usage versus grid power.
2. In-House Work by Local Installers: The company performs all work in-house, ensuring a seamless process for customers.
3. Prompt Communication: On Point Solar Power maintains fast response times via email and phone, addressing customer inquiries promptly.

Negative Aspects:

1. Customer Service Lapses: Some reviewers expressed dissatisfaction with customer service. Instances include unresponsiveness when seeking information about solar discounts and a lack of follow-up regarding software requests.
2. Incomplete Repairs and Compensation: One customer reported broken roof tiles during conduit installation by subcontractors. Despite providing evidence and a repair bill, On Point Solar Power did not compensate for the damage.

Average Performer

On Point Solar Power, getting our badge of an Average Performer, maintains a presence across 1 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.8, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While On Point Solar Power might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add On Point Solar Power to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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