Photon Brothers review

Positive Reviews:

• Customers have praised Photon Brothers for their excellent service.
• One customer mentioned that despite the crazy Colorado weather and a very heavy workload, Photon Brothers worked with them until their problem was fixed.
• The in-house team was communicative and really worked to make sure the customer was taken care of.

Positive Reviews:

• Customers have praised Photon Brothers for their professionalism and responsiveness.
• One customer mentioned that from day one, they’ve been responsive and installed a high-quality, trouble-free system.
• Another customer appreciated the efficient and easy-to-work with staff when their inverter failed.
• The sales process, price as quoted, installation quality, and after-sales support all received high ratings.

Negative Reviews:

• One customer claimed that the company ruined their roof during the panel installation and refused to pay for the damages. They also mentioned that the company refused to remove and reinstall the panels unless they paid almost $9000.
• The customer felt that the company breached their contract by not installing part of the system.

Positive Aspects:

• Knowledgeable and patient sales personnel.
• Ability to design solar installations that accommodate existing structures, such as large trees.
• Punctual and meticulous installation team.
• Successful passing of county inspection and functioning of the Tesla Powerwall.

Negative Aspects:

• Communication issues, particularly regarding changes in project management.
• Delays in engineering plans.
• Lack of follow-up to ensure proper functioning of installed panels.

Positive Reviews:

• On the positive side, one customer praised Photon Brothers for being amazing, professional, and knowledgeable.
  Customers also complimented the company’s employees for being pleasant, easy to communicate with, and exceptional at their jobs.
  One customer was grateful for choosing Photon Brothers as their installer for a great product with an excellent warranty.

Negative Reviews:

• Some customers have reported a disorganized and frustrating installation process.
• There were complaints about poor communication, with one customer stating that their project manager went on leave without any communication about a replacement.
• There were also issues with the system failing inspection and delays in rectifying the problems.
• Some customers felt that the company did not stand behind their work once they received the final payment.

Negative Reviews:

• Customers have described the company’s practices as nefarious and the employees as incompetent.
• Another customers have expressed frustration with their experiences in 2023.

Positive Reviews:

• Employees appreciate the work-life balance and the pay & benefits.
• The company culture and team building are emphasized, and hard work is rewarded.
• The management is reported to be caring and supportive.
• Employees have reported a sense of autonomy and respect.

Negative Reviews:

• Some employees have mentioned that the company grew incredibly fast, and as a result, some processes were not always in place.
• There were also mentions of management needing training on how to best support their team.

Positive Feedback:

• Customers have praised Photon Brothers for their professionalism and efficiency.
• Customers appreciated the company’s no-pressure approach and quick responses to questions.
• Customers were also satisfied with the performance of the solar panels and the savings they made on their electricity bills.

Positive Aspects:

• The customers use quality materials for their solar installations.
• The sales process was informative and the team was knowledgeable.
• The project manager was proactive and handled all the permitting and coordination with United Power.

Negative Aspects:

• There were complaints about the company causing damage to the roof during the installation of the panels.
• There were accusations of the company breaching the contract by not installing part of the system.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Photon Brothers is distinguished as a Market Leader. Their solid presence in 2 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Photon Brothers stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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