Pinnacle Roofing Professionals, LLC review

Positive:

• High-Quality Work: Customers praised the quality of the roofing and solar installations, highlighting the professionalism and craftsmanship of the team.
• Comprehensive Solutions: The company offers both roofing and solar solutions, which customers found convenient as they didn’t have to hire separate contractors.
• Customer Education: Pinnacle Roofing Professionals is dedicated to educating their customers, and helping them make informed decisions about their solar investments.

Negative:

• Communication Issues: Some customers reported a lack of response after initial contact, which can be frustrating when trying to get quotes or information.
• Project Delays: There were mentions of delays in finding the best location for installations, which extended the project timeline.
• Billing and Coordination: A few customers experienced delays in billing and coordination with the power company, which affected the overall experience.

Positive:

• Professionalism and Courtesy: Customers consistently praised the professionalism and courteous nature of the team.
• Flexibility and Communication: The team was noted for being accommodating to schedule changes and keeping customers well-informed.
• Installation Quality: High-quality installation work was a common highlight, with attention to detail and thorough clean-up after the job.
• Customer Service: Exceptional customer service, with technicians being knowledgeable, polite, and responsive even after the work was completed.
• Value for Money: Many customers felt they received great value for the price quoted.

Positive:

• Quality of Work: Many customers praised the high quality of work, noting that the roofing projects were completed efficiently and professionally.
• Communication: Reviewers appreciated the clear and consistent communication from the team, especially from the owner, Lenny Schwartz.
• Customer Service: The team was described as courteous, accommodating, and responsive to customer needs.
• Expertise: Customers highlighted the company’s expertise in handling complex roofing projects and solar installations.

Negative:

• Pricing: Some customers felt that the pricing was higher compared to other companies, and there were instances where quotes lacked detailed information.
• Response Time: A few reviewers mentioned delays in receiving responses to their inquiries.
• Project Management: There were isolated complaints about project management, including scheduling issues and unforeseen changes.

Positive:

• Professionalism and Courtesy: Many customers praised the team for their professionalism and courteous behavior during installations and repairs.
• Quality of Work: The quality of roofing and solar installations received high marks, with customers noting the durability and efficiency of the systems installed.
• Communication: Customers appreciated the consistent communication and updates provided throughout the project, which helped them make informed decisions.
• Flexibility: The company’s ability to accommodate unforeseen changes in the schedule was highlighted as a significant positive aspect.

Negative:

• Pricing Concerns: Some customers felt that the quotes provided were higher compared to other companies, without detailed breakdowns of materials and warranties.
• Response Time: A few reviews mentioned delays in responses to inquiries and follow-up questions.
• Measurement Issues: There were instances where customers felt that initial measurements and assessments were not thorough, leading to higher quotes.

Positive:

• Top-Notch Service: The reviewer praises Pinnacle Roofing for providing excellent service during their solar installation. This indicates a high level of satisfaction.
• Adherence to Schedule: Despite unexpected changes, the company stuck to the installation schedule. Reliability and punctuality are essential qualities.
• Professionalism and Courtesy: The team demonstrated remarkable professionalism, kindness, and courtesy. Treating customers well is crucial for a positive experience.
• Informed Decision-Making: Pinnacle Roofing ensured the reviewer had all necessary information to make an informed decision about the installation. Transparency matters.

Positive:

• Motivating Work Environment: Employees appreciate the supportive and motivational work environment. They mention that the company encourages individuality and personal growth.
• Team Collaboration: Many reviews highlight the strong sense of teamwork and collaboration among employees.
• Management Support: The management is often praised for being helpful and supportive, working alongside employees to achieve goals.

Negative:

• Low Pay: Some employees feel that the pay is not adequate for the demanding and sometimes dangerous work they do.
• Lack of Benefits: There are complaints about the lack of health insurance and other benefits.
• Limited Home Time: For some roles, especially those requiring travel, employees mention limited home time, which can be challenging for work-life balance.

Positive:

• Quality Workmanship: Many customers praised the high-quality craftsmanship and attention to detail in both roofing and solar installations.
• Professionalism: Reviewers frequently mentioned the professionalism and friendliness of the team, highlighting their responsiveness and punctuality.
• Communication: Customers appreciated the consistent communication throughout the project, which helped in understanding their needs and goals.
• Expertise: The company’s expertise in both roofing and solar solutions, including integrated Apollo II solar roof shingles, was highly valued.

Negative:

• Cost: Some customers felt that the services were on the pricier side compared to other options.
• Scheduling: A few reviews mentioned delays in scheduling and completing the projects.
• Follow-up: There were occasional complaints about the follow-up process after the initial installation, with some customers feeling that their concerns were not addressed promptly.

Positive:

• Professionalism and Courtesy: Customers appreciated the professionalism and courteous behavior of the team.
• Flexibility: The team was noted for their flexibility and accommodation to unforeseen changes in the schedule.
• Communication: Many reviews highlighted the consistent communication and keeping customers informed throughout the process.
• Attention to Detail: The attention to detail and dedication to customer service were frequently praised.

Negative:

• Higher Quotes: Some customers mentioned that the quotes provided were higher compared to other companies, without detailed information on materials or warranty.
• Lack of Response: There were instances where customers felt their questions were not adequately addressed.
• Issues with Workmanship: A few reviews pointed out issues such as not informing customers about changes made during the project, like sawing off a vent pipe.

Positive:

• Quality Craftsmanship: Customers appreciate the high-quality workmanship provided by Pinnacle Roofing Professionals.
• Professionalism: The team is courteous, professional, and accommodating, even when faced with unexpected changes in schedules.
• Attention to Detail: Their dedication to keeping clients informed helps customers make well-informed decisions about installations.
• Opportunities: Another customer had a leaky kitchen skylight and found other companies unresponsive, but Pinnacle Roofing addressed the issue promptly.

Negative:

• Lack of Responsiveness: Some customers reported unanswered questions or lack of communication.
• Pricing Concerns: One customer mentioned that Pinnacle Roofing’s quote for a solatube project was higher than a competitor’s without clear details on materials or warranty.

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Expert Choice

Pinnacle Roofing Professionals, LLC is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2009 and a commitment to not using subcontractors, Pinnacle Roofing Professionals, LLC offers warranties ranging from 15 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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