Pivot Energy review

Positive Reviews: 

• Pivot Energy responded to the complaint.
• The company acknowledged that the payment terms might not have been fully explained by the salesperson.
• They confirmed that their contracts clearly state the payment terms.
• The company had exchanged several emails with the customer, which ended with the termination of the agreement.
• The customer found the business’s response satisfactory.
• They received a letter from SunCentral, confirming the contract’s cancellation.

Negative Reviews:

• The customer felt misled by the salesperson about the payment terms.
• After signing the contract, they were asked for their bank information as Pivot Energy would bill them instead of the electric company.
• The customer tried to cancel the contract within the 72-hour period but found the company unresponsive.

Positive Aspects:

• The customer has effectively offset their electrical costs and emissions through the program.
• The customer has experienced tangible savings from this program, amounting to about $50 over the past 9 months.
• The web portal provided by the company is functional and provides the necessary data to the customer.

Negative Aspects:

• The company’s communication has been less than satisfactory from the customer’s perspective. There was a lack of visibility into when the solar project would become active.
• When the customer requested to increase their allocation, they were put on a waitlist. However, there was no follow-up communication for several months. The sudden increase in the customer’s invoices, indicating that their allocation increase request had been approved, came as a surprise.

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Average Performer

Pivot Energy, getting our badge of an Average Performer, maintains a presence across 2 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.0, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Pivot Energy might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Pivot Energy to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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