Multi-Location Company.
Purelight Power Overview
Expert Score: 4.7/5
Founded in: 2019
Purelight Power, established in 2019, has been an active participant in the solar industry, providing services across 7 states. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Purelight Power’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Panel Installation, Consultation, Design and Savings Report,Zero Out of Pocket Switch to Solar Program, Energy Efficiency Solutions, Storage Systems
Online Presence and Engagement: Their website attracts 5757 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across IA, MT, OR,WA, KY, ID, OH, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as Top Solar Contractors, SEIA, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Purelight Power for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Purelight Power Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | No reviews | No reviews |
| solarreviews.com | 115 | 4.6 |
| yelp.com | 23 | 4.3 |
| bbb.org | 17 | 3.2 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 50 | 3.3 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 5 | 5.0 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 749 | 4.9 |
| Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Purelight Power Reviews
| Company Website | purelightpower.com |
| Year Founded | 2019 |
| Areas Served | IA, MT, OR,WA, KY, ID, OH |
| Services Offered | Solar Panel Installation, Consultation, Design and Savings Report,Zero Out of Pocket Switch to Solar Program, Energy Efficiency Solutions, Storage Systems |
| Roofing service | yes |
| Panel Options | SunPower, Canadian Solar |
| Battery Installations | Enphase Storage |
| Certifications | Top Solar Contractors, SEIA |
| Solar system leases service | yes |
| Expands dealership network | – |
| BBB Rating | A+ |
| Warranty | 25-year perfomance guarantee from inverters to panels. |
Purelight Power Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 5,757 | 2 | 40 | 0.5 | 52.70% | 37.54% | 0.51% | 4.82% | 0.06% | 4.36% |
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What do Customers Say about the Purelight Power?
Positive Reviews:
Purelight Power has received positive feedback from customers for their professionalism and quality of service.
Customers have praised the company for their smooth and efficient installation process.
One customer mentioned that the installation team was excellent, completing the setup in just 3 hours.
Another reviewer appreciated the company’s attentiveness and helpfulness, stating that the team went above and beyond to answer all their questions.
Negative Reviews:
Some customers have expressed dissatisfaction with Purelight Power’s communication and after-sales support.
There were complaints about the company leaving a trench in a customer’s backyard and not responding to calls, texts, or emails.
Another customer mentioned that they failed an inspection and did not receive any communication from the company.
There were also concerns about the functionality of the phone app, which is the only way to monitor the solar panels.
Positive Reviews:
Customers have praised Purelight Power for their strong customer support and easy communication.
Another customers have been described as punctual and clean, leaving the job site tidy after installation.
The company’s representatives have been commended for providing thorough information and making the process simple for the customer.
Negative Reviews:
Customers have expressed dissatisfaction with Purelight Power’s handling of potential roof damage issues.
There have been instances where customers felt misled about the costs and procedures involved in removing and reinstalling panels in case of roof replacement.
Complaints about damaged panels due to incorrect installation, and the company’s refusal to take responsibility for the damage.
Positive aspects:
Purelight Power offers solar power solutions and is in business for over 5 years.
Negative aspects:
One customer complained about poor customer service, delays in work completion, and lack of response to refund requests.
Another complaint mentioned a door-to-door solicitor ignoring a “No soliciting” sign and causing disturbance.
Positive Reviews:
Employees appreciate the opportunities for growth and skill development.
Some employees have enjoyed their time at Purelight Power, stating that the company offers opportunities to learn from a variety of people.
Negative Reviews:
There are complaints about the distribution of leads to consultants, with some feeling that the expectations were unrealistic.
Some employees have criticized the company’s training methods, describing them as manipulative.
There are also complaints about the company’s culture, with some describing it as a “boys club”.
Positive Feedback:
Quality of Service: Customers praised the quality of the solar panels and the installation process.
Professionalism: The team was described as knowledgeable, professional, and customer-oriented.
Responsiveness: Purelight Power was commended for their quick and efficient service.
Value for Money: Customers appreciated the affordable pricing and the savings on their power bills.
Positive Reviews:
Highlight their professionalism, excellent communication, and efficiency.
Customers appreciated the smooth process and the friendliness of the staff.
One customer mentioned that the installers were quick and clean, and they were excited about the power they were adding back into the grid.
Another customer praised Purelight for providing multiple quotes for different options.
Negative Reviews:
Purelight Power criticized the company for selling a product that did not eliminate the power bill as promised.
The customer also mentioned that Purelight agreed in writing that they had made errors in their projections for the customer’s needs but made no attempt to correct the situation.
Summarizing:
Do we recommend Purelight Power services?
Market Leader
With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Purelight Power is distinguished as a Market Leader. Their solid presence in 7 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Purelight Power stands out as a premier choice in the solar installation industry.
Learn more: How We Classify Solar Installers: What Matters Most?
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