Raynor Services review

Positive Aspects

• Skilled and Knowledgeable Technicians: Multiple reviews praised the electricians for their expertise, especially in complex tasks like panel replacements, generator installations, and knob-and-tube removals.
• High-Quality Workmanship: Commenters frequently noted the precision, cleanliness, and quality of the work performed, including successful installations and minimal damage to existing structures.
• Consistent and Clear Communication: Several customers highlighted the excellent communication from office staff, citing timely updates, clear expectations, and professional scheduling.
• Customer-Centric Service: Reviewers mentioned that the team was courteous, respectful of their homes, and willing to explain the work being done in detail.
• Reliable Scheduling for Many Jobs: Many customers said the company arrived on time or within the promised service window and completed work as scheduled.

Negative Aspects

• Inconsistent Office Staff Experience: Some reviewers experienced poor customer service, citing rudeness, lack of empathy, or unhelpful responses from office staff.
• Disorganized Scheduling and Last-Minute Cancellations: Multiple complaints referenced last-minute cancellations, vague appointment windows, and poor handling of scheduling expectations.
• Aggressive or Unclear Sales Tactics: There were concerns about pushy upselling, a lack of cost transparency, and overcharging, especially related to HVAC services and electrical estimates.
• Lack of Response to Price Objections: At least one detailed complaint pointed out a highly inflated estimate with no breakdown or justification provided, and the company allegedly did not respond to the critique.

Positive Aspects

• Supportive Culture: Employees frequently describe a family-like atmosphere with strong teamwork, mutual respect, and a welcoming environment.
• Engaged Management: Ownership and leadership are described as hands-on, caring, and open to feedback and new ideas.
• Training & Development: Initial training is thorough, with ongoing opportunities for education and professional growth.
• Incentive Opportunities: Bonus and overtime pay are available, with some employees feeling they have control over their earning potential.
• Workplace Environment: Many mention a fun, positive atmosphere with regular bonding events, team lunches, and even office treats like popcorn and ice cream.

Negative Aspects

• Seasonal Employment Concerns: Some roles appear to be affected by seasonal slowdowns, with employees unexpectedly asked to reduce hours or “volunteer” to stay home without pay.
• Allegations of Favoritism: Concerns about unequal treatment, especially regarding bonuses and incentive distribution.
• Micromanagement: Multiple reviews cite heavy oversight and lack of autonomy, especially from upper management.
• Lack of Transparency: Some felt that expectations during hiring were not accurately presented, particularly regarding job security and compensation.

Positive Aspects

• Skilled and Courteous Technicians: Multiple reviewers praised the professionalism, friendliness, and knowledge of technicians, noting clear communication and respectful behavior in customer homes.
• High-Quality Workmanship: Many customers reported satisfaction with the results, describing installations and repairs as efficient, thorough, and well-executed.
• Prompt and Responsive Service: Several reviewers highlighted fast response times, often same-day service, and consistent follow-up, which contributed to positive experiences.
• Strong Customer Service: Live, polite phone support and attention to client concerns were frequently cited, making the company feel accessible and reliable.
• Clean and Respectful Job Sites: Technicians reportedly left work areas tidy and showed respect for customer property.
• Comprehensive Services: Customers appreciated the wide range of services offered (e.g., HVAC, electrical, solar, generators), allowing for a one-stop solution.

Negative Aspects

• High Pricing Concerns: Several reviews indicated that the company’s fees were significantly above average, making cost a recurring point of dissatisfaction—even among satisfied clients.
• Inconsistent Technician Experiences: Some clients noted receiving different technicians with varying opinions and recommendations, which led to confusion and distrust in service continuity.
• Perceived Upselling: A few customers expressed concern about being pressured into purchasing unnecessary services or new systems instead of simpler repairs or maintenance.
• Disputed Financing Terms: At least one review cited a change in financing terms after contract initiation, causing frustration and a loss of trust.

Positive Aspects

• Professionalism and Courtesy: Multiple reviewers noted that technicians were punctual, respectful, and professional in demeanor.
• Knowledgeable Staff: Electricians and customer service representatives were described as highly knowledgeable and willing to explain work clearly.
• Effective Problem Solving: Many customers praised the technicians for diagnosing and resolving electrical issues efficiently, sometimes on the same day.
• Strong Customer Support: Several customers highlighted excellent communication and follow-ups from staff, especially from office personnel.
• Wide Range of Services: Reviewers mentioned successful work on various electrical projects including circuit panel upgrades, lighting installations, pool systems, and HVAC electrical services.
• Fair Pricing: Some customers stated they received excellent value for the amount of work completed, considering it more affordable than competitors.

Negative Aspects

• Inconsistent Follow-Through: One reviewer reported that after paying a large amount for a deck lighting repair, the job failed quickly, and scheduled follow-up service was canceled without proper rescheduling.
• Lack of Communication: There were claims of poor responsiveness and failure to return calls or provide updates after service issues arose.
• High Additional Repair Quotes: A customer was quoted an unexpectedly high amount to redo work that had already been paid for and completed unsuccessfully.
• Allegations of Exploiting Vulnerability: A customer felt taken advantage of due to their physical disability, citing both emotional and financial distress.

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Expert Choice

Raynor Services is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 1993 and a commitment to not using subcontractors, Raynor Services offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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