SEM Power review

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"The SEM power company is a sham. We put down a deposit four months ago, and they still haven't sent us blueprints for our solar panel array. Even after several phone calls and emails, they have yet to begin working on our assignment. We have notified the BBB and begun legal action against them. From what I can tell, they are thieves who will take your money. Stay away from this provider. If SEM wants to fix things, they need to stop lying to and ignoring their consumers and start treating them with respect." - Victor S.

"As a solar contractor, I can't say I'm impressed with this firm. They have ZERO customer service skills, and they act like complete profanities. If you need technical or customer assistance, they won't help you because they don't appreciate their customers. They don't know how to work with customers at all. They installed our solar panels and we continue to pay their solar loan; but when I called to get the subsidy paperwork I need to submit to TECO, I could not get in touch with the company's service director. I only need an itemized bill for a few things, and he was unable to provide it to me. Now the refund has been delayed for months. What kind of businessman does this on purpose to get around to references? What is going on here? I will not recommend this company to anyone; there are better solar contractors out there." - Micah U.

"On our shiny new roof is a massive, high-priced solar system that is now unusable. I have to pay both Duke Energy and the loan company for our solar system because of the faulty blueprints I submitted them. Our electricity bill for the month was $700. Do you believe SEM is making an effort to rectify the situation? Not at all! AVOID CONTACTING THEM AT ALL COSTS!!" - Preston L.

"I had 26 solar panels installed on my roof by SEM Power in November and was told that I would no longer be charged for electricity after that. We now know that to be a massive fabrication. Since the installation, my monthly bill from Duke Energy has been $150, rising to $198 last month, and I continue to pay SEM Power $120.00 on top of that. I've called many times, and each time the CSR has promised to have someone get in touch with me. There has been NO PHONE CONTACT WHATSOEVER. Therefore, I am considering filing a complaint with the Better Business Bureau and/or hiring an attorney because of their deceptive advertising that said my monthly electric bill would be between $9 and $12." - Nolan B.

"The worst WORST shopping experience I have ever had!!! I have no idea where to start... After 17 months of not being paid, I finally had solar panels installed. The insulation workers that came to my property destroyed a window and splattered paint all over the walls and driveway. I tried phoning the sales department and was told that SEM would assist me with my issues, but when I called back, I was ignored once again. Several individuals in the business have disregarded me, and I wish that was the end of it. Despite repeated assurances from the receptionist that "the person that would be able to help you is on the other line and will give you a call back," I have yet to get even a single return call. Do yourself a favor and go elsewhere; this business is terrible. This nightmare began in March of last year and shows no signs of stopping." - Devin W.

"Everyone I spoke with at SEM was wonderful to deal with; they were all extremely helpful, enthusiastic, and educated. After signing the contract, I had a query regarding the next steps, and the owner called me to explain everything. Both the engineering and installation teams were great to deal with, and when I queried the lead plumber about the likelihood of leaks, he assured me that he just doesn't do leaks. He was certain in his methods and theirs, and he showed me why and how they use particular safeguards against leaks. It was helpful to see the steps in action rather than simply read about them. When given the opportunity, I will enthusiastically recommend this business to others." - Jaden T.

"Five years ago, on a challenging Spanish-S tile roof, I had SEM install 28 panels. I appreciated the care they took to make sure the installation was done correctly. The system has been up and running for 5 years without a hitch, and the installation survived Hurricane Irma without a hitch. I hired them again this year to install a second 5K set of cameras. Evidently, they have Spanish-S tile installation (and the rest of the installation) down to a science at this point. I will be honest and state that there were problems with the installation quality this time around; nevertheless, they listened to my concerns, sent someone out to the site, devised a solution, and implemented it in a timely manner. In a word, it wowed me. Good folks who take client satisfaction seriously. The way in which one recovers from setbacks, however, is what really sets them apart." - Kaden F.

"While I can't speak to the specifics of the negative review, my own experience with purchasing a system from them was excellent. The whole time I worked with SEM, they were quick to respond, full of helpful information, and made me feel at ease despite the magnitude of the purchase I was about to make. Now when I see the money I'm saving, I see it as more of an investment. It was the best decision I could have made, and I have no qualms about recommending them to others I care about." - Joel T.

"When I fortified my relatively new home (15 years old) with new r39 insulation and a 24/7 variable speed pond pump, last year I still had a $180 electric bill despite having a 24 seer 4 ton inverter air conditioner, better LED lights, inverter washing machine and inverter ceiling fans. Despite my best efforts, the upgrades did not bring the cost of electricity down to an acceptable level. Of all the upgrades, Ac had the highest return on investment. In December, I met with SEM and we discussed the possibility of solar power. The wiring was installed in early January and the utility company activated the system a few days later. Since then, I've been using my credits whenever I want, at no cost, paying only a small net metering fee. If you are interested in solar and are looking for an installation company, I would recommend SEM Power. My 18 years of experience in the HVAC industry has given me an understanding of how to recognize quality products and service providers. If I had to hire someone to do a job like this, it would be SEM. Many thanks to the SEM team!" - Richard G.

"The whole thing was fantastic, and the price was right. Mike's solar panel quotation was the most thorough out of the six I received. He also kept tabs on the situation to make sure everything was running properly. In case you're wondering, the $35 administration charge has been well worth the savings on my $220 monthly electricity bill over the last two months. I have full faith in SEM and would suggest them to everyone." - Marcus J.

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