Senergy Solar, Inc review

Customers have highlighted their professionalism, attentiveness, and detail-oriented approach.
One customer commended their communication and service, stating that they were knowledgeable and willing to work with them to put together a well-informed system.
Another customer appreciated the diligence and communication of the customer service staff during the approval process.

Positive reviews commend the company for their satisfactory service, with customers expressing that they are glad they chose Senergy Solar for their solar needs.
The decision-making process for these customers took some time, but ultimately they felt content with the service provided.
On the other hand, negative reviews on Yelp.com reflect customer dissatisfaction with certain aspects of Senergy Solar’s service.
Some customers have experienced issues that have led to frustration, although specific details of these negative experiences are not provided in the search results.
While some customers are happy with their decision to go with Senergy Solar, others have had less favorable experiences, leading to a mixed overall impression of the company’s customer service and support.

Negative reviews on BBB.org point out issues with customer service and post-installation support.
Some customers have expressed dissatisfaction with the response times to inquiries and concerns, particularly after the installation has been completed.
There are also mentions of difficulties in communication, which have led to frustration among some clients.

In summary, while Senergy Solar has garnered positive feedback for their professional conduct and quality installations, they have also faced criticism regarding their customer service and communication post-installation.

Negative Aspects:

Contractor Work: Some employees mentioned that the job involves door-to-door knocking, which can be challenging and unpaid.
Unpaid Training and Labor: Another concern raised was the lack of payment for training and daily office meetings.

Positive Aspects:
Productive and Fun Work Environment: A recruiting coordinator described NERD Power as a productive and fun place to work with exceptional training and a supportive team.
Strong Company Culture: A director praised the company’s culture, emphasizing that they have the right people in the right seats and exciting growth opportunities.
Innovative and Quick-Moving: A commercial account manager highlighted the company’s innovative approach and ability to achieve tremendous tasks while maintaining teamwork and management support.

Positive Aspects:

Customer Service: Many users have praised Senergy Power’s customer service.
They appreciate the responsiveness and helpfulness of the team, especially during the implementation process.
Convenient Communication: Senergy Power offers a convenient way to communicate with customers via text, making interactions smoother and more efficient.

Negative Aspects:

For instance, one user mentioned that Senergy Power removed access to their Google page without consent.
Additionally, they continued charging monthly fees for services not provided, leading to frustration and stress.
Glitches: While Senergy Power’s customer service has been helpful in resolving issues, there have been occasional glitches in their system. These hiccups can cause inconvenience for users.