SolarTyme review

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"I am sorry to tell that our combined experience with SolarTyme for two of our homes has not been positive. Multiple times, we have failed the county's inspection because SolarTyme did not send in the right paperwork in time. After finally passing the inspection after three tries at one property and two at the other, we discovered that our energy use had not changed. Even after reaching out to the "Operations Manager Cliff," nobody seemed to be taking my concerns seriously. I have to phone and contact them repeatedly to obtain any kind of update, and even then, all I get is "we will get a technician out to your site," with no set day or time. Over the course of four months of emails and phone calls, I have received no resolution to my concerns. The non-functioning solar panels have cost us two loans, which we are still making payments on. You should not spend your time or money with this firm. Initially, they do a terrific job with the sales presentation and setting up the installation. The challenge comes later, when it is time to deliver on promises of exceptional service and a reliable product." - Erick

"A 10-Panel System is mine. To the south faces my home. My monthly electric bill was promised to be between $25 and $35. All they can say is, "Your system is working," even though my rates have not changed from day one. That is It! Unfortunately, this means that several messages will go unanswered and unreturned. In spite of spending $36,000.00 in 2015, I saw no change. I had professionals go over this system, and their consensus was that you should have saved between 50 and 75 percent on your bill. It is their loss if they do not hand you any bacon. Report them to the BBC and then the AG's office for fraud! Since you are a target of it yourself. I have been attempting to have a conversation with someone from SolarTime. Have Received a Plethora of Bogus Email Addresses! I am a Special Forces medic with a disability. And I am not one to give up easily. I refuse to give in to this swindle." - Sam

"This business cheated and lied to me. They said the salesman misspoke when questioned about it. In addition, I was led to believe that they had completed all the necessary paperwork to have the utility company purchase the electricity I generate. After 11 months of it being installed, I discovered this. I have racked up a $40,000 debt without benefiting as all from the energy production. I will never again trust this firm with my business. Avoid working with them at all costs." - Shelly

"In December of 2018 we discovered that our solar panels had not been producing any usable energy. After three weeks of calls, someone finally came to investigate. A handyman was sent to the scene to caulk the rooftop. A spokesman informed us that it would be difficult to get anybody out because of holidays. After promising to contact us shortly after the holidays, we have yet to hear from them. They do have voicemail, but they never listen to it. They make grand promises but once they have your money, they could not care less whether you are happy or not. Poor service to the public." - Mary

"After I asked for a price estimate on solar panels, I got a call from this firm. The salesperson wanted to set up a consultation, but he would not send anybody out until my husband was there. No, I am currently single. The man did not think I was capable of being a single homeowner and making ends meet. Personally, I would rather support a business that lives in the present and does not rely on shaky assumptions from yesteryear." - Michael

"Going solar is not something you should decide on a whim. Talking to a solar company's existing customers is the greatest method to gauge their reliability and quality. Here are the factors that led me to choose SolarTyme. When I was originally thinking about going solar, I was concerned that the panels might detract from the aesthetic value of my house. Poorly made or unattractive solar panels were installed on many of the houses in my area. However, before investing in a solar energy system, it is important to determine whether or not your home is solar-friendly and whether or not your monthly power costs are high enough to warrant the upfront costs. In March of 2022, when I first began investigating, I connected with SolarTyme's Jeff Sengstock. His company's solar panels had excellent quality, aesthetics, installation procedure, value, and a 30-year guarantee, and he helped me through the solar system jungle to get to those conclusions. SolarTyme's turnkey procedure was shown to me by Jeff, who explained everything from finance through installation. Jeff will handle all the details of your Homeowner's Association with no trouble at all. I interviewed two different solar firms before choosing SolarTyme to build my system, and I could not be happier that I went with them. Now that everything is done, I can say that seeing the installation was fascinating. The 31 solar panels were expertly installed, with minimum visibility from the street and in excellent alignment with the roof's slopes. Amazing work by the electricians that wired my solar array. The panels were expertly placed by Alfonzo and his wife of A&Bothers LLC, Alfonzo's roofing firm. For any roofing work, they have my highest recommendation. Chase, Lucas, Jacob, and Alfonzo all provided excellent service with a smile and a wealth of information. I kept getting the same response whenever I went to check on their progress: "I want you to be happy with the result." I would not lie and say that hiding the pipes and electrical connections was not difficult; on the contrary, the end effect is nothing short of spectacular. Even after the installation was finished, SolarTyme's General Manager, Cliff Branham, called to make sure I was happy with the service. Jeff and the rest of the SolarTyme staff have my greatest recommendation if you are thinking about installing a solar energy system, either now or in the future." - Mark

"We could not have been happier with SolarTyme. We have a whole new roof, solar panels and monitoring systems, and full insulation installed. The staff here is fantastic to work with. We would absolutely use them again since they went "above and beyond" to ensure we were satisfied with the service and the whole shopping experience. I appreciate it." - Gary

"The salesperson was kind and did not try to high-pressure us into making a purchase. The set up crew did a fantastic job. The whole job was completed in a single day. Their job was entertaining to observe since they were so pleasant to talk to. The County inspector then stopped by and remarked on what a pleasure it was to see such a high-quality installation. He was delighted that he could find nothing to criticize. The inspector from the power company then came over and said that everything looked great. It was excellent to get positive feedback about the exhibit from folks who really understood the meaning of the word "good." We kicked things off today, and so far, so good." - Bill

"Denzel was great! Extremely helpful and communicative. All of our questions were addressed. It did not take as long as I anticipated. The installation went quickly since the electricians and the panel men collaborated so well. The whole procedure and the outcome have met with our complete satisfaction. Both my spouse and I are enthusiastic SolarTyme advocates." - Mel

"From them, I acquired 12 kilowatts (kW) of solar power. Everything from permits to connecting to my utility provider for net metering was taken care of for me. Two months were needed to complete the project. My summer electricity bill will now always be $0. Solartyme comes with my highest recommendation." - Fins

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