SolarWorks review

"They failed inspection four times. Bill reassured me that "mistakes happen" and that it is not their responsibility—an error after one try. After being warned four times, they still refuse to acknowledge they have an issue. Avoid using them." - Dustin.

"As of 11/22/19, I learned that unauthorized workers had built my generator without the necessary licenses. Bill, the owner, has not returned my calls despite leaving three. 11/17/19 My solar panels have been up and running for over a year with no issues. My 2019-installed generator has never functioned correctly. Jody was always kind and helpful on the phone; she promptly dispatched a repairman whenever I called and pleaded with me to give the unit another opportunity before I returned it. My request to return the generator and receive a full refund dates back to June, when I noticed that it never went on or off without being jumped. There was no generator and no electricity for three days. I am disturbed by this. They are lucky to have such a bright mind on staff as a manager now. I suppose it is a "L" name, as in Stranger Things. After I informed her that we were recording our conversation, she suddenly softened her tone and became quite polite. She also claimed that I had no idea how to use the machine. When the power goes off, it is meant to switch on automatically, so what am I doing wrong? Why they would hire someone like that is beyond me. The reputation they have worked hard to build is in danger from individuals like L. They are different from Walmart or Costco, she added, so customers cannot make returns. I don't know why they are big box stores like Wal-Mart or Costco. I became angry when she stated it was neither Costco nor Walmart, so I yelled back, "I never said this was Costco or Walmart," but she hung up on me since it was too early in the morning to hear me shout. I am sending this here, hoping that Bill will see it and respond so we can get things sorted. Solar panels and a backup generator cost me almost $30,000. All I want is a return on my generator so I may hire a professional service." - Glenn.

"In 2018, we built a solar energy system, and the process went smoothly. We are currently experiencing communication problems with our inverter and are being given the runaround by both the installation and solar edge. Rhi, one of the office workers, is unprofessional, unhelpful, and unpleasant. Today, when I complained about the system's problems, she laughed, increased her voice, and hung up on me. I suggest you spend your $1,000 elsewhere, where the quality of service is higher." - Rudy.

"Don't waste your money here; they're just here to rip you off. I paid over $10,000 for a generator that never started without assistance. They told me I'm out of luck now that they no longer maintain my generator. They presume that I don't maintain my generator, which is ridiculous. The woman who answers the phone there rambles on and on about how they don't service it, and it's their responsibility that it won't turn on. El, who works there, is unprofessional and unpleasant; rather than showing empathy for clients' situations, she says, "Sorry, we can't help." Poor quality products and unhelpful staff define Chico Solar Works." - Adrienne.

"When my solar panel array failed for seven consecutive months in 2020–2021, I received no compensation. Workers came out three times to work on my system without ever interacting with me, only leaving door hangers each time to let me know they were there. Why would I want a solution that only addresses 80% of my requirements? They didn't provide me with enough panels for the system I would pay for, even though I was led to believe it would eliminate my PG&E costs. My True-Up cost me $3500 this year. On the first anniversary of the system's purchase in March 2017, I am owed $12,000. This is the difference between the financed and the cash prices, for the simple reason that I found the two salesmen quite educated, helpful, and kind. They should put in an extra $500 and divide it three ways. I made the $39,500 down payment, expecting to recoup the cash difference from the Hero program once they found out I'd paid in full. Around $3000.00 of the county's initial Hero setup costs were reimbursed." - Jean.