SolarWorks review

Positive Aspects:

• Competitive Prices: Customers appreciate Chico Solar Works for offering some of the best prices for solar panel installations.
• Efficient Installation: The company is praised for its quick turnaround from contract signing to operational panels, sometimes within three weeks.
• Dual Services: They offer both solar installation and roofing services, which some customers find very convenient.

Negative Aspects:

• Permit and Licensing Issues: There are concerns about installations being done without the necessary permits and by unlicensed electricians.
• Customer Service: Some customers have experienced poor customer service, particularly when dealing with issues related to installed equipment.
• Equipment Malfunctions: Reports of malfunctioning generators and lack of satisfactory resolutions have been highlighted by some customers.

Positive Aspects:

• Efficient Installation: Many customers praised the quick and smooth installation process, often completed within a few days.
• Quality Equipment: The company uses high-quality solar equipment, and some customers noted that their systems were sized correctly to meet their needs.
• Professional Staff: Several customers appreciated the helpfulness and knowledge of the staff, particularly mentioning positive interactions with specific employees.
• Good Communication: Customers felt well-informed throughout the process, with clear communication and timely updates.

Negative Aspects:

• Customer Service Issues: Some customers reported poor customer service, particularly with follow-up support and communication after installation.
• Technical Problems: There were complaints about technical issues, such as problems with the monitoring app and inverter communication issues.
• Unresolved Complaints: A few customers mentioned unresolved issues, including compensation for system downtime and unmet expectations regarding system performance.
• Scratches and Damage: There were instances of physical damage to panels, which customers felt were not adequately addressed.

Positive Aspects:

• Professional and Knowledgeable Staff: Customers appreciate the expertise and professionalism.
• Significant Reduction in Electricity Bills: Many customers have experienced a drastic decrease in their electricity bills, highlighting the effectiveness of the solar installations.
• Thorough On-Site Assessments: The company conducts detailed on-site assessments, which customers find very helpful in making informed decisions about solar installations.

Negative Aspects:

• High Initial Installation Costs: Some customers have mentioned that the upfront cost of installation can be high, which might be a concern for those on a tight budget.

Positive Aspects:

• Professionalism: Many customers praised the company’s professionalism and the courteous behavior of the workers.
• Responsiveness: Several reviews highlighted the timely communication and quick response times.
• Quality: The quality of both the solar equipment and the installation process received high marks.
• Efficiency: Customers appreciated the smooth and efficient installation process.
• Affordability: The pricing was considered affordable by many.
• Customer Support: Multiple users noted that staff were knowledgeable and helpful, providing thorough explanations.

Negative Aspects:

• Customer Service: Some customers reported poor customer service, including difficulty in getting callbacks.
• Permitting Issues: There were complaints about installations being done without proper permits and by unlicensed electricians.
• Product Issues: A few customers experienced problems with equipment not functioning properly and faced challenges getting these issues resolved.
• Inspection Failures: One customer reported multiple failures during inspections, indicating potential issues with quality control.

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Average Performer

SolarWorks, getting our badge of an Average Performer, maintains a presence across 1 state, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 3.9, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While SolarWorks might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add SolarWorks to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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