Multi-Location Company.
Sunbug Solar Overview
Expert Score: 4.7/5
Founded in: 2009
Sunbug Solar, established in 2009, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Sunbug Solar’s Offerings
Customer Experience: With an average rating of 4.7, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Solar Energy Systems: They provide solar energy systems for homes, businesses, and non-profits. Full-Service Renewable Energy Provider: Sunbug is committed to helping you find the right solution and being by your side every step of the way. Service and Support: They offer service and support for their systems. Expertise in New Construction: They have expertise in solar for new construction. EPC Services: Sunbug provides Engineering, Procurement, and Construction (EPC) services.
Online Presence and Engagement: Their website attracts 2099 visits monthly, with a negative trend, indicating their market presence and public interest.
Reach and Impact: Their services span across MA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as American Solar Engy Society, BBB, NABCEP, SEIA, Solarize Mass, and maintains a BBB rating of A+, reflecting their industry compliance and service quality.
Whether you’re considering Sunbug Solar for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Sunbug Solar Reviews
| Source | Votes | Average Score |
|---|---|---|
| energysage.com | 26 | 5.0 |
| solarreviews.com | 18 | 4.2 |
| yelp.com | 12 | 3.3 |
| bbb.org | No reviews | No reviews |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 7 | 4.7 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 130 | 4.9 |
| birdeye.com | 21 | 4.6 |
| Google reviews | 21 | 4.6 |
| Expert Score | 4.7 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Sunbug Solar Reviews
| Company Website | sunbugsolar.com |
| Year Founded | 2009 |
| Areas Served | MA |
| Services Offered | Solar Energy Systems: They provide solar energy systems for homes, businesses, and non-profits. Full-Service Renewable Energy Provider: Sunbug is committed to helping you find the right solution and being by your side every step of the way. Service and Support: They offer service and support for their systems. Expertise in New Construction: They have expertise in solar for new construction. EPC Services: Sunbug provides Engineering, Procurement, and Construction (EPC) services. |
| Roofing service | – |
| Panel Options | Carport Solar Systems, Ground-Mount Solar System, Ground-Mount Solar System, Net Meter |
| Battery Installations | AC-coupled solution, Inverter replacement/DC coupled solution |
| Certifications | American Solar Engy Society, BBB, NABCEP, SEIA, Solarize Mass |
| Solar system leases service | – |
| Expands dealership network | yes |
| BBB Rating | A+ |
| Warranty | 25-year warranty from the manufacturer of the solar panels. Workmanship: Residential PV Systems: 10 years; Commercial PV Systems: 5 years. |
Sunbug Solar Website Visits Trend: negative
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 2,099 | 3 | 182 | 0.28 | 60.25% | 22.05% | 0.54% | 4.78% | 0.04% | 12.35% |
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Sunbug Solar Social Media
What do Customers Say about the Sunbug Solar?
energysage.com
Positive reviews:
- Customers have praised Sunbug Solar for their professionalism, quality of service, and technical strength.
- One customer mentioned that Sunbug Solar installed a 9 kW (DC) solar system for them, and they had a great experience from start to finish.
- They appreciated Sunbug Solar’s custom solution for their older house with major renovations and a lot of tree cover.
- Another customer who had their solar panels for over two years was very happy with them and recommended Sunbug Solar.
Positive reviews highlight their professionalism, quality of service, and customer-first approach. One customer praised Sunbug for their custom solution to a complicated older house with major renovations and a lot of tree cover. Another customer mentioned that they’ve had their solar panels for over two years and have been very happy with them.
solarreviews.com
Positive Reviews:
- Customers have praised SunBug Solar for their excellent customer service and competitive pricing.
- They appreciated the thorough explanation of the process and found the installation crew to be professional and efficient.
- Another customer was satisfied with the design, installation, and commissioning process, stating that everything went well and on schedule.
- On the other hand, there were complaints about poor service and warranty.
- One customer reported that SunBug Solar botched their installation, leading to problems with the system later on.
- They were dissatisfied with the company’s response to these issues, stating that they were charged extra to correct the installation problem.
yelp.com
Positive Reviews:
- Positive reviews highlight the company’s excellent customer service and competitive pricing.
- Customers have praised the quality of the batteries and panels, as well as the professionalism of the office staff and system designer.
- One customer mentioned that Sunbug’s attention to detail and commitment to quality were evident even when installing on a challenging old roof.
- Issues with the company’s executives and personnel have been mentioned, including one instance where a customer experienced problems with blown fuses.
bbb.org
Positive Reviews:
- On the positive side, customers have praised Sunbug’s attention to detail and dedication to quality, even when installing on challenging old roofs.
Negative Reviews:
- One customer had a significant issue with their photovoltaic (PV) system installed by Sunbug.
- The system had an electrical meltdown at the outset due to an installation error, endangering residents and causing a loss of income while waiting for Sunbug to fix the problem.
- The system also shut down again later, and it took Sunbug nearly six months to diagnose and fix the problem.
- The customer requested compensation for the lost income, but was not satisfied with the company’s response.
indeed.com
Positive Reviews:
- On the positive side, customers have praised Sunbug’s attention to detail and dedication to quality, even when installing on challenging old roofs.
Negative Reviews:
- However, there have been some negative experiences reported as well. One customer had a significant issue with their photovoltaic (PV) system installed by Sunbug. The system had an electrical meltdown at the outset due to an installation error, endangering residents and causing a loss of income while waiting for Sunbug to fix the problem. The system also shut down again later, and it took Sunbug nearly six months to diagnose and fix the problem. The customer requested compensation for the lost income, but was not satisfied with the company’s response.
angi.com
Positive Reviews:
- Customers praised SunBug Solar for their knowledgeable and professional team.
- The company was commended for their efficient and transparent services.
- Customers were happy with the savings they made from their solar systems.
- The quality of equipment and after-sales support were also appreciated.
Negative Reviews:
- Some customers reported issues with the installation process, citing problems with the initial setup.
- There were complaints about the quality of components used, specifically the AC disconnects.
- Some customers were dissatisfied with the warranty service and found the company’s response to issues inadequate.
birdeye.com
Positive Reviews:
- On the positive side, customers have praised the company’s attention to detail, quality of installation, and the performance of the solar panels and batteries.
- One customer mentioned that despite a challenging old roof, SunBug’s dedication to quality made them extremely happy.
Negative Reviews:
- However, there have been negative experiences as well. Some customers have reported issues with the installation process, including one instance where the house had to be torn up to solve an installation problem.
- There were also complaints about poor after-sales service and warranty issues. One customer mentioned that the company wanted an extra $750 to correct their poor install.
Google Reviews
Positive Reviews:
- Customers have praised SunBug Solar for their professionalism, quality of installation, and excellent customer service.
- One customer mentioned that SunBug Solar was diligent in their measurements for the structural engineering work and that everything had been planned and drawn out to the last inch.
- Another customer was satisfied with their installation, which included their house and a separate garage.
Negative Reviews:
- One customer mentioned that SunBug botched their installation, installing only one cable from the solar panels and their house had to be torn up to solve the install problem. They also mentioned that after months of service the fuses started blowing and they learned from their technician that the system had extra cheap AC disconnects.
Summarizing:
Do we recommend Sunbug Solar services?
Expert Choice
Sunbug Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 2009 and a commitment to not using subcontractors, Sunbug Solar offers warranties ranging from 10 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.
Learn more: How We Classify Solar Installers: What Matters Most?
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