Sungrade Solar review

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"I spoke with a lot of solar salesmen before deciding on Sungrade Solar. Despite warning signs, I decided to give them a try. Without telling me, the sales representative downgraded my system. When I started signing the eDoc, I became aware of the difference. The salesman and his management kept their promise and gave me a significant discount after much haggling. The suffering began on install day. They told me I could create my solar and EV charging station without the charger being assigned to the house before the install, according to their project coordinator. A separate 240v outlet for the e-charger was offered to me. The electrician told me that the charger did not include a plug or outlet on the day of the installation and that they would need to connect it directly to my breaker panel or that I would need to do it myself if I wanted it to be detachable. While distracted, I gave them permission to install, and the two months that followed were a nightmare. Hardware and roof tile nails were left in my front and backyard after the installation. The installation of my EV charger needed multiple phone calls, emails, and visits from the personnel. After a few months, the area saw severe storms with high winds. One of my solar panels had apparently detached, and a few others had fractures from being struck by the loose panel, according to someone driving past my home. The damage is difficult to perceive since my roof is so high. To inquire about fixing or replacing the damage, I called Sungrade. Then I was told that because the damage was caused by the weather, I should get in touch with my home insurance for repairs. Others in the neighborhood including my neighbor across the street have solar panels without wind damage. I should get greater assistance in repairing the damage since the installation took place less than seven months ago." - Lesley

"At first, everything seemed great, but recently, we've had an issue (a cracked panel without any obvious explanation) and the firm hasn't responded. Could they have closed shop? I don't know, but I know they won't respond to my emails or phone calls. Despite adding more panels than were suggested, we still don't have enough power for our home. I'm willing to revise my earlier November evaluation if they get back to me." - Don

"One untruth after another followed our conversation with the salesperson from Sungrade Solar in 2021. The interest rate was the deciding factor in our decision to remain with them. It was a catastrophic error. The deadline for installation was set as October 2020, with full functioning expected by December 2020. No such thing ever occurred. In June of 2021, we finally established a connection. We discovered a roof leak in January of 2022. Our roof was recently replaced, and our roofing contractor maintained communication with Sungrade to ensure a smooth solar installation. Since I had been working as a roofer up to that time, I had been inspecting the progress on a regular basis. Dealing with Sungrade and their broken promises was a nightmare. Three of the Sungrade contact numbers I had were dead when I tried calling to report the breach. The one who really works there hasn't answered our calls. Our closet has a poisonous odor emanating from it. After calling in our roofer, we discovered that sunlight was streaming into our attic—directly attributable to the solar panels. There is a pilot hole through which light may be seen since the penetrations were not sealed correctly. A new roof and solar panels cost us an absolute fortune. They will be held legally responsible for any subsequent harm caused by their indifference. They have put us through enough already." - Ken

"After speaking with a sales representative and receiving a price from sungrade, we had contractors out for an assessment, and then we heard nothing more from sungrade. I get that things are hectic and the world is always changing, but can't they at least answer my one call or reply to my one email?" - Sylvia

"In the year 2020, I had my system put in. The setup succeeded without a hitch. Sungrade's service and warranty are the primary reasons for my positive review. They are liable for the equipment and monitoring that is covered by the 25-year guarantee. The system monitoring failed because my system ceased communicating. The only advice I've been given by the firm is to get in touch with SolarEdge, the producer of the relevant equipment, myself. When I have a contract with Sungrade Solar, I shouldn't have to go through the component suppliers to obtain assistance. I'd be willing to revise my assessment if this problem is rectified soon, but for now I'm stuck in a never-ending cycle between Sungrade and Solar Edge. Both parties are blaming the other." - Hareesh

"Over the previous six years, several solar companies have knocked on my door and phoned me, but I've always refused because I'm either not ready, don't have the money, or don't have a large power bill. Sungrade Solar came on my door and stated, "What if it doesn't cost you anything to get the system installed, and you pay no more than you do now for electricity?" I liked how they encouraged me to complete the survey even though it was risk-free. After they left, I worried about rebuilding the roof, getting a big loan, and my home's street appeal. After our initial meeting, they reviewed the survey results, their services, guarantees, warranties, and financing choices with me. They understood my requests and made a great product. The panels covered virtually the whole garage and supplied enough electricity for my yearly requirements. I added a panel for a hot tub or other big electrical appliance. Sungrade Solar treated me like a VIP. High-quality solar panels, optimizers, and inverters will monitor and maintain my system for 25 years. Knowing I wouldn't have to deal with a contractor who installed it and left me to test it was comfortable. Each solar panel's optimizer reports output to a central monitoring system. I'm a computer geek, so using an app to monitor my solar PV system excited me. Before registering with Sungrade Solar, I researched DIY solar PV systems and PG&E's solar installation rules. Sungrade Solar's permits, installation, and PG&E grid connection cost more than doing it myself, but the peace of mind is worth it. I won't be reminded to install solar panels each year by my growing PG&E bill. Since California gets a lot of sunshine, solar electricity is free and ecologically good. Sungrade Solar has good BBB and customer review rankings. The sales team, surveyor, and website made it apparent that they wanted to get consumers to convert to solar electricity to decrease their carbon footprints. Their detailed explanations of their service and reassurances eased my concerns. I'm happy with Sungrade Solar. I trust the firm's work and cost." - Calvin

"Working with Sungrade Solar was the absolute BEST. After a year of study and many bids (including three on-site bids), I decided to look into Solar Companies. The salesman at Sungrade was quite helpful and unobtrusive; there was no "'used vehicle sales' push. Half a dozen times, he came out to aid me and answer my inquiries. Sungrade was the one we settled on. Sungrade followed up with us and secured our SGIP battery rebate (2 LG solar storage batteries) and also directed us to a fantastic tax credit that allows us to write off the system over a 5-year period. Our system's installation and construction contractor was fantastic. There were zero hiccups or glitches, and everything was wonderful. My next-door friend wound up hiring Sungrade to replace his roofing system after I recommended them. Superb assistance to customers." - Francisco

"Sungrade Solar and its sales representatives provided me with outstanding assistance before, during, and after the installation of my solar panels. From the first day the two Andrews came to my home in San Clemente to talk about their system and the money I might save by switching to solar, all the way through the approval process, design, and installation, everything went well. Sungrade is pioneering a new way of thinking about solar systems, and I had previously heard many horror tales about them. Cutting my energy cost in half was a no-brainer after installing their innovative rack system mounting and inverter into my current provider SDG&E panel and then selling back my solar power to them for credit. Sincerely, Sungrade Solar" - Katie

"The thought of installing solar panels has always scared me. It was something I was interested in, but the salespeople who knocked on my home were just too pushy. Until Sungrade's Dean, that is. Dean was really helpful during the whole installation and activation process. He was available at all times, answered all of our concerns, and handled all of the necessary paperwork. He was helpful and well-versed in all things solar. Even the crew who conducted the actual installation did a fantastic job. They were careful with our belongings, efficient workers, and conscientious cleaners. Thanks a lot to Sungrade Solar!" - Michael

"Although I seldom post reviews, I feel compelled to single out James Snyder and Sungrade Solar for a thunderous ovation. Contact James if you reside in southern Orange County and are thinking about installing solar panels. He was nothing but a consummate professional from the moment we met. He was patient and comprehensive in his responses, and he clearly understands the procedure. More stars would be given if I could. Our panels were installed after we finished the financing procedure, and they have been operational for a few months now. No problems at all." - Terrison

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