Sunnova Energy overview
By offering a better energy service at a lower cost, we contribute to increasing clean, renewable energy's availability, dependability, and affordability.What Sunnova Energy has to say about itself
Sunnova, a market leader in the provision of energy services, contributes to increasing the availability, dependability, and cost-effectiveness of clean, renewable energy by delivering an improved energy service at a more competitive cost.Sunnova Energy Solar Review
| Year Started | 2012 |
| Company Website | sunnova.com |
| Service Areas | AZ, CA, CO, CT, DE, FL, HI, IL, LA, MD, MA, MI, MN, MO, NV, NJ, NM, NY, NC, PA, RI, SC, TX, PR |
| Service Types | Financing, Solar Repair & Maintenance |
| Types Panels | Monocrystalline and polycrystalline |
| Backup Battery | lithium-ion batteries, lead-acid batteries |
| Certifications | BBB, NABCEP, SEIA, Certified Installer, Enphase platinum installer |
Sunnova Energy website review
sunnova.com - website of the Sunnova company. Sunnova is the nation's largest residential solar energy company, with more than 247,000 homeowners trusting the company, as evidenced by the positive feedback from their customers. The site offers more alternatives and access to clean, cheap and reliable energy, with solutions that can be tailored to meet each household's needs and financial constraints. The site attracts attention with its colorful design and fullness of information. However, to find prices for the installation of solar systems is worth the trouble.Sunnova Energy price policy
| Packages | $500 Visa Reward Card. $1,000 Visa Reward Card. $1,500 Visa Reward Card |
| Payment options | debit card, or credit card, automatic bank (ACH) |
| Payment discounts | 0% Financing, Solar Lease, Tax Credits, Utility Rebates, Payback Guarantee |
Sunnova Energy online reputation
Customer opinions are divided. Some note the good quality of solar panels, others focus on the company's long response time to complaints.After I paid my account in full, they claimed it would take up to 5 days to restore service. When I sought to speak with a supervisor, I was assured one would contact me back. Never got a call, and 7 days later, the service is still not linked. When I called again, they said the repair order was in but they couldn't say when my service would be reconnected, thus seven days after they took my money, I still don't have service and they can't tell me when it will be. When I questioned why the supervisor hadn't called, they said that they didn't know their schedule and couldn't predict when they would. - Sharon W.
I'm from New Jersey. After 17 days of attempting to get a response from Sunnova regarding the temporary removal of panels while we are building the second level, they have not responded and say they need to contact a third party. Dealing with them is very taxing; at this point, I'm even prepared to terminate our contract. would never advocate for Sunnova. - Bhavna
This business used dishonest sales techniques intended to trick you into agreeing to a contract that didn't offer the benefits you were hoping for. They may have enticed you into a deal that trapped you into a long-term contract that was not in your best interests by promising a low monthly fee without offering anything in return. A firm should never act dishonestly or unethically, especially when it comes to issues that are as crucial as the environment and the energy sources that are used to run our homes and businesses. Consumers should get respect and honesty in return for their business, as well as clear and accurate information regarding the goods and services they are evaluating. - Felipe Luna
Almost a month ago, we reported the roof leak under the solar panel. It has still not been repaired. We eventually had our first appointment with Sunnova-inspection after waiting almost a month. But he said that it was too wet to climb onto the roof, so he just looked from inside the home. Second appointment, a roofer was waiting, and a Sunnova specialist arrived, but he stated two persons would be needed to remove the panel because it was damp. The appointment was postponed. We all waited all morning for the third appointment, which was in the morning. We phoned customer service four times while we waited, and each time they verified that the appointment was in the morning but that no one was present. Nobody ever gave us a call. When the next appointment will be is unknown. There will be further downpours. Customer support was never offered any assistance. neither our emails nor phone calls have received a response. The worst business ever. - Yan
Over the past two years, we have sent engineers out once a month to try to get this system to function. Even though the battery had just been changed, it was still clear that there was no communication when they were on site. Since then, we've been pleading with them to return and complete the task, but they keep ignoring us. - Toby Evetts
I've generally had great luck dealing with this business! My sales representative was very patient and knowledgable. The installers worked quickly and neatly. The electricians that connected our two Tesla batteries were so kind as to help me set up and use the app to check on my new system. - missfranceska01
Before we met with Sunnova, we weren't convinced by the concept of solar. Other businesses were unreliable or extremely pricey. Our support has been outstanding. Queries were promptly addressed, and our installation is lovely. That is one of my block's best installations. We chose Sunnova, and we couldn't be happier. - mabessjr
Working on time, meeting deadlines and bills on time. Respond quickly, amiably, and in a very polite manner to a call. I'm talking to my Sunnova friends so they can come in and try out the services. Gracias.. - gflashg57
Throughout all the procedures, I had a wonderful experience. I have a solar and battery system, and it always functions flawlessly when there is a power outage. Clean installation; thus far, neither the system nor the services have given me any problems. - KARLA Z
My finest investment to date. My system performed well during Hurricane. Anybody who might be worried about it will get my recommendation. I could only express my gratitude. I appreciate your service. - Victoria
Sunnova Energy Social media
| facebook.com | linkedin.com |
| Almost every day, new posts are made to the Sunnova Energy Facebook page. Content frequently includes general guidance, product advertising for Sunnova, and articles on solar energy and energy efficiency. The majority of posts combine text, visuals, and both short and extended material. Additionally, the page is very active in the community, receiving numerous comments and conversations from followers. This is largely because Sunnova frequently promotes user-generated content, which inspires subscribers to post their own accounts of their experiences. Sunnova also makes use of Facebook advertising, which are brief advertisements that show in between posts. The advertisements typically feature special deals and promotions as well as information about solar energy and energy conservation. The Facebook page for Sunnova Energy is a wonderful example of how to use social media to advertise a product because it is professionally created and managed. | With changes and articles being made every few days, the Sunnova Energy LinkedIn page is highly active. In-depth analyses and essays on solar energy and energy efficiency are included in the content, along with corporate news and advancements. The page also features a ton of intriguing stuff, as well as numerous discussions and responses from followers. Sunnova makes excellent use of images, and attention-grabbing graphics and video snippets assist in drawing people in. To further encourage subscribers to browse and learn more about their goods and services, Sunnova employs LinkedIn advertising. They also make use of the platform's targeted advertising features, which let them connect with potential clients and business partners. Generally speaking, Sunnova Energy's LinkedIn page is kept up properly and offers its followers helpful content. This is a fantastic illustration of how to use social media to advertise goods and engage with customers. |
| YouTube Channel | 1300 Subscribers |
Sunnova Energy average reviews
| Source | Votes | Avg. Score |
|---|---|---|
| energysage.com | 433 | 4.5 |
| solarreviews.com | 537 | 1.97 |
| solartribune.com | 111 | 1.3 |
| yelp.com | 233 | 1.1 |
| Google reviews | 3144 | 4 |
| AVG | 3.6 |
Sunnova Energy Pros & Cons
- Expansive service area
- Offers products from leading manufacturers
- Great warranty coverage
- Low BBB rating
- Issues with post-installation support
- Issues with misleading marketing
Sunnova Energy Final Conclusions
Negative customer feedback suggests that Sunnova may use some work in several areas. Several consumers have voiced concerns about the system's functionality, including instances where panels failed to provide the anticipated quantity of electricity or abruptly shut down. Also, several clients have mentioned invoicing issues or challenges with contract cancellation. Although Sunnova's customer service is widely appreciated, some consumers have complained that they have trouble having their problems fixed quickly. In addition, some clients have complained about the length of the contract and the penalties for early termination.Sunnova Energy locations
| Main Address | 20 Greenway Plaza #540 Houston, TX 77046 |
| Phone Number | (866) 786 6682 |
2 local offices
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