Sunnova Energy review

"After I paid my account in full, they claimed it would take up to 5 days to restore service. When I sought to speak with a supervisor, I was assured one would contact me back. Never got a call, and 7 days later, the service is still not linked. When I called again, they said the repair order was in but they couldn't say when my service would be reconnected, thus seven days after they took my money, I still don't have service and they can't tell me when it will be. When I questioned why the supervisor hadn't called, they said that they didn't know their schedule and couldn't predict when they would." - Sharon W.

"I'm from New Jersey. After 17 days of attempting to get a response from Sunnova regarding the temporary removal of panels while we are building the second level, they have not responded and say they need to contact a third party. Dealing with them is very taxing; at this point, I'm even prepared to terminate our contract. would never advocate for Sunnova." - Bhavna

"This business used dishonest sales techniques intended to trick you into agreeing to a contract that didn't offer the benefits you were hoping for. They may have enticed you into a deal that trapped you into a long-term contract that was not in your best interests by promising a low monthly fee without offering anything in return. A firm should never act dishonestly or unethically, especially when it comes to issues that are as crucial as the environment and the energy sources that are used to run our homes and businesses. Consumers should get respect and honesty in return for their business, as well as clear and accurate information regarding the goods and services they are evaluating." - Felipe Luna

"Almost a month ago, we reported the roof leak under the solar panel. It has still not been repaired. We eventually had our first appointment with Sunnova-inspection after waiting almost a month. But he said that it was too wet to climb onto the roof, so he just looked from inside the home. Second appointment, a roofer was waiting, and a Sunnova specialist arrived, but he stated two persons would be needed to remove the panel because it was damp. The appointment was postponed. We all waited all morning for the third appointment, which was in the morning. We phoned customer service four times while we waited, and each time they verified that the appointment was in the morning but that no one was present. Nobody ever gave us a call. When the next appointment will be is unknown. There will be further downpours. Customer support was never offered any assistance. neither our emails nor phone calls have received a response. The worst business ever." - Yan

"Over the past two years, we have sent engineers out once a month to try to get this system to function. Even though the battery had just been changed, it was still clear that there was no communication when they were on site. Since then, we've been pleading with them to return and complete the task, but they keep ignoring us." - Toby Evetts