Sunsense Solar review

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Sunsense Solar Review

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"This firm uses you for as long as possible before abandoning you. It's been almost a year, and my system still doesn't function. Since they refuse to do a proper repair, I have to keep paying for it twice. Avoid doing business with them. Their customer service is terrible. I plan to speak with a lawyer about this. Nobody from the firm will ever get back to you. They don't give a hoot about the client." - Bennett T.

"Awful, awful That was the worst. My nightmare continues with this. You all know by now that this firm will not have you up and running by the promised date and that you will begin receiving bills even before your solar panels are installed. Then the boss calls to say sorry for the trouble and provide gift cards, which have been promised but not delivered after four months. I got solar in the spring but didn't have power until the winter, so it took me 8 months to be up and running. They act as though a representative would contact you, but it's all an elaborate hoax. This is not a business I would ever recommend." - Emilio I.

"I strongly advise people to not go with Sunsense Solar. I can't remember the last time I had a worse plan for my money. My experience with Sunsense Solar has been nothing short of frustrating since I first contacted them on February 21. They have been getting a lot of calls from me regarding my non-functioning solar panels. They paid for two months, but now they're being really tough about paying for August, even though my solar panels still don't function. The installation crew messed up my siding. Good Leap Renewable Energy has trapped me into a $50k financial commitment for Sunsense Solar. I feel powerless because they make me feel like I have no choice but to accept their subpar service and continue making payments whether or not my solar panels ever produce any usable energy. This is not how average people behave. Don't rush into spending so much money on solar panels. And the refund is a gimmick; they want you to buy in and repay them with the money you get." - Allen D.

"I can't go much worse than a one-star rating. I can't imagine working for a worse organization. As soon as they collect your signature, they will move on to the next client. Not even the salesperson bothered to follow up with us to see how things were going. Each call required me to make the first move. No follow-up, no nothing!!! Nothing! Nobody has responded to our system outage requests in over a month. We've had the component for two weeks, and they still haven't returned our calls or made any attempts to address the issue. Don't consider Sunsense Solar if you're looking at solar panels. It will prevent many problems from arising. Now that you've read all the negative feedback, it's clear that you won't be responding to any of the complaints. Once again, your organization has shown excellent customer service. I have contacted again in hopes of scheduling the installation of my inverter; this time, I was told a supervisor will return my phone within 30 minutes. Time has passed: two hours. No one has called, but I'm still holding out hope!" - Raul J.

"I began the solar service application procedure in March of 2021. In January of 2022, the panels were put in place. In April of 2022, I made my first payment on the debt. No one from Sunsense Solar has been in touch with me and the system still doesn't function. When I call, I'm either placed on hold and then disconnected, or I'm promised a manager will call but they never do. The time and effort I put into dealing with this firm are not worth recommending." - Trey F.

"From the first phone conversation to today's site visit, SunsenseSolar has made an excellent first impression. Taylor spent 3 hours walking us through the process and our alternatives. He measured our roof carefully (during a snowfall!) and designed an effective system that meets our requirements and makes the most of our home and surrounding environment. Based on my positive experience, I will definitely sign up with SunsenseSolar and eagerly await his final quote (I know they are quite busy). I appreciate it." - Brock N.

"Sunsense Solar was one of the companies I requested a quote from because they were recommended by HCE. His quick response to my initial questions and concerns made our partnership stand out from the competition. He was patient and thorough as we talked about the many opportunities presented, the discounts and tax credits that might apply, and how we could modify ideas to better fit my timeline and budget. The roof installers and the master electrician who hooked everything up and handled the building permits did their job very competently and thoroughly. The care shown during the post-installation inspection, from HCE turning on the system to reviewing the paperwork for my documentation, exceeded my expectations. Any remaining questions were promptly resolved by their technicians even after everything was completed. I highly recommend them." - Trent M.

"Sunsense was a great choice for us. From initial consultation to system design, installation, and activation, our experience with them was nothing short of stellar. Despite the late winter weather, our 9KWH Rated System with 27KWH of storage through Tesla Power Walls is running well and we are very near to becoming completely self-sufficient in terms of energy needs. Sunsense's expert team ensures you'll be free of energy bills for years to come." - Dean S.

"I had nothing but great experiences with the Sunsense sales team. Everything was quite easy and fruitful. Everything from arranging financing to installing the system went smoothly. They showed up when promised and finished the job when promised. A year later, I had only one problem with one third-party component (Solar optimizer). Sunsense was able to determine the problem remotely, so they contacted the manufacturer and got a warranty on the affected component. The next day workers came and repaired it in no time at all." - Lane K.

"Sunsense Solar was fantastic to work with during the whole of my solar installation. Even though the size of my construction was negligible in comparison to many of the tasks they undertake, I was treated with the same respect and care as someone whose project was far more expensive. They do more than just construct and install; they also handle all the necessary documentation and follow-up to get refunds for you. They handled everything else and all I had to do was sign a few forms. Their work ethic, customer service, and ability to get individuals to switch to renewable energy sources with relative ease have all impressed me. After my experience with them, I can't help but wonder why more people don't switch to solar power." - Declan L.

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