🌐 Multi-Location Company.
Sunsystem Technology Overview
Expert Score: 2.8/5
Founded in: 2015
Sunsystem Technology, established in 2015, has been an active participant in the solar industry, providing services across 1 state. Our evaluation takes a closer look at their offerings, customer experiences, and industry standing, presenting you with an unbiased perspective to aid in your solar journey decision-making.
At a Glance: Sunsystem Technology’s Offerings
Customer Experience: With an average rating of 2.8, customer feedback highlights both strengths and areas for improvement.Diverse Services: Offers a range of services related to solar solutions including Installation, Construction, Electrical Contracting, General Contracting, Solar Repair & Maintenance
Online Presence and Engagement: Their website attracts 1744 visits monthly, with a positive trend, indicating their market presence and public interest.
Reach and Impact: Their services span across CA, demonstrating their commitment to spreading solar energy solutions to a wide audience.
Certifications and Reputation: The company holds certifications such as NABCEP, SEIA, and maintains a BBB rating of NOT BBB ACCREDITED, reflecting their industry compliance and service quality.
Whether you’re considering Sunsystem Technology for their reputable services or weighing your options due to mixed reviews, it’s essential to review detailed evaluations based on comprehensive data. Our analysis, derived from 10 independent sources, aims to equip you with the necessary insights to make an informed decision.
Independent Sources
Sunsystem Technology Reviews
| 🔗 Source | Votes | Average Score |
|---|---|---|
| energysage.com | 3 | 2.5 |
| solarreviews.com | No reviews | No reviews |
| yelp.com | 32 | 2.6 |
| bbb.org | 3 | 1.0 |
| consumeraffairs.com | No reviews | No reviews |
| indeed.com | 30 | 3.0 |
| trustpilot.com | No reviews | No reviews |
| angi.com | 3 | 4.6 |
| birdeye.com | No reviews | No reviews |
| Google reviews | 4 | 3.0 |
| Expert Score | 2.8 |
Learn more: What Made Us Choose Sources for Expert Score?
Based on Company Info
Sunsystem Technology Reviews
| Company Website | sstsolar.com |
| Year Founded | 2015 |
| Areas Served | CA |
| Services Offered | Installation, Construction, Electrical Contracting, General Contracting, Solar Repair & Maintenance |
| Roofing service | – |
| Panel Options | Monocrystalline, polycrystalline, thin-film solar panels |
| Battery Installations | Lead-acid batteries, lithium-ion batteries |
| Certifications | NABCEP, SEIA |
| Solar system leases service | – |
| Expands dealership network | – |
| BBB Rating | NOT BBB ACCREDITED |
| Warranty | Workmanship 10 years |
Sunsystem Technology Website Visits Trend: positive
Learn more: Website Visits Trend.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
| 1,744 | 2 | 40 | 0.56 | 39.57% | 44.99% | 0.70% | 8.35% | 0.11% | 5.81% |
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Sunsystem Technology Social Media
What do Customers Say about the Sunsystem Technology?
Positive Comment:
- Outstanding Service: A user praised Sunsystem Technology for getting their solar system back online when their installer was unresponsive.
Negative Comments:
- Poor Customer Service: Some customers report difficulties reaching. One user mentioned waiting for three weeks to get solar repairs, encountering rude phone interactions, and no response to emails.
- Lack of Communication: Another customer expressed frustration with the lack of communication after Sunsystem Technology sent a part for their solar inverter.
Positive Aspects:
- Proven Reliability: Sunsystem Technology boasts highly qualified technicians who address system issues consistently and accurately.
- Guaranteed Satisfaction: Their field staff quickly identifies issues, provides resolution plans, and minimizes system downtime beyond industry standards.
Negative Aspects:
- Poor Customer Service: One customer complained about waiting for three weeks to get their solar system fixed.
- Lack of Communication: Another user expressed frustration with Sunsystem Technology’s lack of communication.
Positive Aspects:
- Unfortunately, there are no positive aspects on this site
Negative Aspects:
- Poor Customer Service: Several customers reported difficulties in communication.
- Lack of Responsiveness: Another customer complained about not receiving a work order despite Sunsystem Technology sending a part for their solar power inverter.
- No Phone Number: Some customers expressed frustration at the lack of a phone number for direct communication.
Positive Aspects:
- Friendly and Ambitious People: Employees describe Sunsystem Technology as a growing company with many good, friendly, and ambitious people. It’s a place for learning and positive experiences.
- Supportive Management: Managers are on employees’ side, providing necessary tools for success and helping them reach monthly goals.
- Safe and Comfortable Work Environment: Employees appreciate the safe and comfortable work environment at Sunsystem Technology.
Negative Aspects:
- Stressful Quotas: Some employees find the pressure to meet daily quotas intense. There’s daily public pressure if quotas aren’t met.
- Long Hours: Working six days a week can be tiring and stressful for some.
- Growing Goals: As with any successful company, goals become bigger over time, which can be challenging
Positive Criteria:
- Quick Scheduling: Homeowners appreciate the ability to schedule same-day services.
- Professionalism: Customers find pros executing their work professionally and efficiently.
- Satisfaction: Positive experiences lead to homeowner satisfaction.
Negative Criteria:
- Billing Issues: One customer reported an outstanding invoice issue, where the company did not respond to emails regarding payment.
- Complex Roof Layout: While the team communicated well during installation, some customers found the process complex due to unique roof layouts. Adding more modules to maximize investment was discouraged to maintain a clean design.
Positive Criteria:
- Customers appreciate the company’s reliable service and professionalism.
- Many mention efficient installations and high-quality solar panels.
- Some highlight excellent customer support and timely communication.
Negative Criteria:
- A few reviews express dissatisfaction with installation delays.
- Some mention pricing concerns or unexpected costs.
- A couple of customers report issues with follow-up maintenance.
Summarizing:
Do we recommend Sunsystem Technology services?
Average Performer
Sunsystem Technology, getting our badge of an Average Performer, maintains a presence across 1 state, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 2.8, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Sunsystem Technology might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Sunsystem Technology to your list as a lower priority and one that requires additional research before you decide to work with them.
Learn more: How We Classify Solar Installers: What Matters Most?
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