Suntuity review

Suntuity Solar is a solar energy company that provides a full suite of end-to-end design and construction services to all of its clients and solar industry partners
Suntuity review

Suntuity overview

Suntuity Solar is a solar energy company that provides a full suite of end-to-end design and construction services to all of its clients and solar industry partners

What Suntuity has to say about itself

Suntuity Solar is part of the Suntuity Group of companies that have developed, built, and managed assets of 250 megawatts of energy projects around the globe. Sustainable, ethical business methods and a strong emphasis on first-rate customer service are the main values of the company. Suntuity Solar aims to make solar energy accessible and affordable to everyone and to help people transition to a clean energy future.

Suntuity Solar Review

Year Started2008
Company Websitesuntuity.com
Service AreasFL, IL, MA, MD, PA, NJ, SC, RI, TX.
Service Typesconstruction, activation, installation, design and permitting
Types Panels-
Backup Batteryspace saving lithium ion batteries
Certificationsonly abbreviation

Suntuity website review

Companies website https://suntuitysolar.com/ is well-designed and convenient for consumers. There is a good knowledge FAQ base with typical questions where clients could find answers to most of their questions about the installation process and solar energy terms in general. Also, there is an opportunity to make an appointment on the date that is useful. And there are a lot of testimonials from customers with video examples and reviews. But the website has no information about certifications and technical data of their solar panels.

Suntuity price policy

PackagesThe average total cost of a solar system can range between $12,000 to $30,000 (anywhere from 4kW to about 10kW) based on these factors, with a 30% federal tax deduction off the total system cost for purchased systems that includes price of solar panels and other components like wiring, racking materials, microinverters or string inverters, and a monitoring system to track panel performance.
Payment options-
Payment discountsPower Purchase Agreement (PPA), Solar lease, Solar loan

Suntuity online reputation

At the moment, there are many negative reviews about this company from users on various platforms. People complain about slow application processing and poor communication. Also, several reviews claim that the company did not obtain a permit from the relevant state to connect the solar panels before installation, which prevented customers from using the installed panels for more than six months.
"I'm posting this on Google and any other websites I can think of so nobody else will get scammed as we did. Do your research! Unfortunately, we didn't, and in the end, we were stranded. When they say they are going to "look into your information and call you back" don't wait by your phone since you won't get a callback. Customer service is also virtually nonexistent, and nobody knows anything. This has been a complete NIGHTMARE because a supervisor is never available to speak with you or call you back. We started the installation in April of 2021 and just now in Jan of 2022, went live with over 15 service calls later. Don't trust this company. This was our mistake and it turned out to be the worst choice we've ever made."- dayala39
"My experience with Suntuity has been the worst I've ever had with a company. I wish I could give a negative star rating. Please be extremely cautious before choosing them as your solar vendor. Five months after booking them to install our solar panels, we still have nothing to show for it. They don’t communicate with customers. They will repeatedly give you false information over and over and make you promises about a meeting that will never happen. The entire procedure was supposed to take 1-2 months, but here we are, 5 months later, still waiting. Every person that you communicate with at this company will tell you a different story to deceive you. We were informed that they had a date and that we were prepared for installation two weeks ago. I confirmed this date 3 times, and then on the Friday before were told they were not actually ready, yet again. We canceled our travel arrangements so we could attend this at home, have nothing to show for it. I asked the company if I could speak to someone higher than the "concierge rep" to learn what was going on after 4 months of waiting. (I've called many times, left messages, and been told that they are not available.) Again, this is by far the worst experience with a company I have ever had. Again, this has been by far the worst company interaction I have ever had. Considering the cost of doing this, you would certainly want to invest elsewhere." - M S
"The teams responsible for sales, engineering and installation have performed admirably, but their so-called "operations" and "customer service" are incapable of extricating themselves from a paper bag. Because they A - started the installation without paying for the building permit and B - couldn't figure out why the inspections weren't done and told me weeks of FAKE tales about why that was, my installation has been unable to be activated for more than 7 weeks. And this was despite the fact that I told the what the problem was - an unpaid construction permit!!! Somebody should have been fired over this, but my warning to you is that they probably weren't and you may face the same idiots lying in wait to screw up your system coming on line. BUYER BEWARE, don't let them install without seeing a paid for permit. They also "required" me to install a new roof prior to installation, despite the fact that I had used 50 year shingles the last time I replaced my roof. In hindsight I should have refused. The roof install added over $18,000 to the price of the project." - Sheena225
"Three times, they failed to appear. I missed work and phoned them several times after making a reservation. awful service, just awful." - Jay Bee
"Error humor is still going strong. The solar panels were installed in under a week, but it took them a year to figure out how to operate the system. Although they were prompt, the customer service was ridiculous. There was a terrible lack of communication with the end user as well as conflicting internal signals. There are many options for such a costly buy, so I would give Suntuity a lot of thought before selecting them." - Holmdel Solar
"When I first hired Suntuity, the panels operated as expected. They fixed some roof leaks that I had. I've had a persistent problem after it rains since over a year ago—or maybe close to two years. Half of my solar panels are turned off when the breaker trips due to water intrusion. For my panels to function, I need to reset a few breakers. > One 1 year without any progress. Sadly, Suntuity advises me to contact Sunnova if there is a problem. Sunnova must get in touch with Suntuity in order for them to assist. I'm quite angry and would not suggest. After waiting since November for a repair, I discovered that my case was closed in January without a fix." - Jen
"Suntuity excelled! The installers moved swiftly, and our rep, Corey Bell, made sure we were aware of every move made. He even arrived on the installation day! Regards, guys!" - Leah
"I was unsure about how Solar works but our inspector Michael Palischak checked thoroughly our property including the roof, attic, and backyard all while providing us with great information and answering all our questions. He was very friendly and professional and we appreciate that. He was very professional and We were grateful for his friendliness." - Nancy Lee
"We've met with a few solar providers over the years, but we never received comprehensive answers to all of our inquiries. That was all changed by Suntuity's Tom Linder. He spent as much time as required with us to fully explain the procedure. As he had promised, he followed up with a thorough report on how switching to solar power would benefit us. Finally, choosing Suntuity as our solar provider felt secure. Tom patiently answered all of our questions and guided us through the process. We even had an additional question on the day of installation. To get more information, I texted Tom. He made the drive to our house and was present to respond to our query and make sure everything went according to plan. Throughout the procedure, Tom Linder has been understanding, professional, and patient. Going solar is a significant decision, and Tom Linder and Suntuity were open, truthful, and professional throughout the entire procedure." - Margie & James
"Excellent communication throughout the sales staff. Mike V. is a pleasure to work with and is available before, during, and after the sale. I've given Mike V. and the Suntuity crew many of my neighbors my highest recommendations, and I'll keep doing so in the future!" - JY

Suntuity Social media

-1-1
YouTube Channel 256 Subscribers

Suntuity average reviews

SourceVotesAvg. Score
energysage.com21.5
solarreviews.com503.16
solartribune.comNo reviewsNo reviews
-1-1
-1-1
AVG

 

Suntuity Pros & Cons

  • Customer service
  • Long term activating
  • Over-marketing
  • Flexible finance options
  • Installation quality
  • Quickly installing

Suntuity Final Conclusions

Suntuity Solar is a solar energy company based in New Jersey that provides a design and construction services to customer. The experience with company is highly dependent on the team you will be working with. Overall company offers quality materials and good preparation for installation. The inspectors will explain all aspects of solar energy and your project. But there may be problems with customer services after the setup is complete.

Suntuity locations

Main Address2137 NJ-35, Holmdel, New Jersey 07733
Phone Number(866) 956-0725

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