Suntuity review

"I'm posting this on Google and any other websites I can think of so nobody else will get scammed as we did. Do your research! Unfortunately, we didn't, and in the end, we were stranded. When they say they are going to "look into your information and call you back" don't wait by your phone since you won't get a callback. Customer service is also virtually nonexistent, and nobody knows anything. This has been a complete NIGHTMARE because a supervisor is never available to speak with you or call you back. We started the installation in April of 2021 and just now in Jan of 2022, went live with over 15 service calls later. Don't trust this company. This was our mistake and it turned out to be the worst choice we've ever made."- dayala39

"My experience with Suntuity has been the worst I've ever had with a company. I wish I could give a negative star rating. Please be extremely cautious before choosing them as your solar vendor. Five months after booking them to install our solar panels, we still have nothing to show for it. They don’t communicate with customers. They will repeatedly give you false information over and over and make you promises about a meeting that will never happen. The entire procedure was supposed to take 1-2 months, but here we are, 5 months later, still waiting. Every person that you communicate with at this company will tell you a different story to deceive you. We were informed that they had a date and that we were prepared for installation two weeks ago. I confirmed this date 3 times, and then on the Friday before were told they were not actually ready, yet again. We canceled our travel arrangements so we could attend this at home, have nothing to show for it. I asked the company if I could speak to someone higher than the "concierge rep" to learn what was going on after 4 months of waiting. (I've called many times, left messages, and been told that they are not available.) Again, this is by far the worst experience with a company I have ever had. Again, this has been by far the worst company interaction I have ever had. Considering the cost of doing this, you would certainly want to invest elsewhere." - M S

"The teams responsible for sales, engineering and installation have performed admirably, but their so-called "operations" and "customer service" are incapable of extricating themselves from a paper bag. Because they A - started the installation without paying for the building permit and B - couldn't figure out why the inspections weren't done and told me weeks of FAKE tales about why that was, my installation has been unable to be activated for more than 7 weeks. And this was despite the fact that I told the what the problem was - an unpaid construction permit!!! Somebody should have been fired over this, but my warning to you is that they probably weren't and you may face the same idiots lying in wait to screw up your system coming on line. BUYER BEWARE, don't let them install without seeing a paid for permit. They also "required" me to install a new roof prior to installation, despite the fact that I had used 50 year shingles the last time I replaced my roof. In hindsight I should have refused. The roof install added over $18,000 to the price of the project." - Sheena225

"Three times, they failed to appear. I missed work and phoned them several times after making a reservation. awful service, just awful." - Jay Bee

"Error humor is still going strong. The solar panels were installed in under a week, but it took them a year to figure out how to operate the system. Although they were prompt, the customer service was ridiculous. There was a terrible lack of communication with the end user as well as conflicting internal signals. There are many options for such a costly buy, so I would give Suntuity a lot of thought before selecting them." - Holmdel Solar