Switch Solar review

Positive Aspects

• Exceptional Communication and Transparency: Many customers were highly satisfied with the clear and straightforward communication from company representatives. They felt informed and supported throughout the process, from initial consultation to installation.
• Competent and Professional Staff: Salespersons and installers were commonly praised for their knowledge and professionalism. Clients praised their ability to clarify every aspect of their project and answer any questions they had, while also offering high-quality advice.
• Installation Excellence and Efficiency: Efficiency and quality in the actual installation are the aspects most frequently commented on in reviews. Crews were on schedule, leaving a clean site behind, and accomplishing a lot within a very short period, all while avoiding shortcuts in quality.
• Excellent Post-Sales Support: Several reviews mention the satisfactory post-sales service, where representatives maintain periodic contact and provide continued support to ensure customer satisfaction.
• Successful Performances and Financial Savings: Clients are pleased with the performance of their solar systems and are experiencing significant financial savings on their electricity bills. One client indicated that their system was producing more electricity than they actually used.

Negative Aspects

• Lack of Honesty and Commitment: One customer reported a very negative experience, claiming the company failed to honor an agreement that included a new roof in the total loan amount. They allege the company kept the money meant for the roofer, forcing the customer to pay out of pocket.
• Poor Post-Installation Support: In a scathing review, a customer writes that the company’s panels are not functioning as intended, resulting in double-billing by the power company. According to their report, after being promised a repair by the company, it became unresponsive via email.
• Failed Monetary Deliverables: A consumer alleged their electricity bills, after their solar installation, were significantly higher than what was promised. They were guaranteed a low monthly bill but ended up paying a large amount, labeling the company and an individual a “fraud.”

Positive Aspects

• Excellent Communications and Know-How: Customers are happy to talk with representatives who are solar experts with excellent communication skills throughout. There are appropriate explanations available, assistance in filling out complex forms, and guidance towards a suitable system tailored to their requirements without pushy upselling.
• Excellent and Efficient Installations: The installation team is recognized for its quick, professional, and efficient work. One project was finished by them “super fast,” while another customer commended the clean installation and expertise of the installation team.
• Customer-Focused Goals: As a reviewer noted, what makes this company distinctive is its motivation to help customers achieve their goals. Process-wise, they were praised for advocating fiercely, ensuring the project remained on track and was completed within a short timeframe.
• Excellent Value: At least one customer praised the price as exceptional for the value given, commending that they don’t promote unwanted items.

Negative Aspects

• Hartford Insurance still fails in accountability and follow-up. One customer stated that when inquiring about a job that was not completed, a company representative didn’t respond via email for two months. Another review claims that the company won’t honor its “20-year warranty,” leaving the customer with an unresolved problem.
• Unprofessional and Potentially Unlawful Practices: Another user complained about receiving unsolicited emails without a clear unsubscribe link in emails from the company, which they suspected was an illegal practice.
• Communication Breakdown: A customer reports that a salesperson who made a promise was later terminated, resulting in a complete breakdown in communication and a lack of follow-through on the commitment.

Positive Aspects

• Superb Support and Communication: The company is always commended for leaving clients extremely well-informed throughout. The agents were respectful, skilled, and efficient, promptly answering queries and providing active progress reports.
• Excellent and Efficient Installations: Consumers were extremely satisfied with the efficient and professional installation work. Installers were observed to be speedy, knowledgeable, and kept the job site clean, showing consideration for their property. Even better, they shoveled snow to complete the job.
• Customer-Centric Problem-Solving: The company demonstrates a willingness to address issues as they arise, whether it’s a minor technical problem or a more significant hurdle, such as financing difficulties. They worked to find alternative solutions, like an exterior piping layout, to ensure the project was completed smoothly.
• Positive Environmental and Financial Impact: Several clients were pleased with the results of their installation, including a substantial and immediate reduction in their bills. They are also excited to play their part in a greener tomorrow.

Negative Aspects

• Long Project Duration: Some reviews note that the project took longer than initially expected, often due to delays in obtaining permits and approvals from utility companies. Although the company notified its customers, external events further exacerbated the frustration.
• Post-Installation Problems and Failure to Follow Up: A serious complaint was made about a customer whose company discovered that their panels had not been working for six months without any prior notification or communication. According to this customer, there were also problems with their warranty, and it seemed that financial gains were not being attained as promised, as their bills were taking an upward trajectory.
• Site Cleanliness Issues: A customer noted that, although the experience was generally positive, the team left behind a few plastic ties in tiny pieces, some metal shavings, and a team representative smoked on-site without authorization, which indicated a slight breach in professional conduct and site cleanliness.

Positive Aspects

• Excellent Knowledge and Experience: The team consistently received commendations for their extensive knowledge, with individual references to their expertise in recommending superior products to meet a customer’s specific requirements. Clients found them to be technical and professional, and were at ease making a decision.
• Professional and Efficient Installation: Installation was consistently praised as professional, efficient, and hassle-free. Crews were commended for being on time, speedy, and considerate of property. Several reviewers praised the installation as being accomplished trouble-free and proceeding smoothly from start to finish.
• Clear and Honest Communication: Clients were made to feel fully informed and walked through the whole process, including consultation and final installation. Staff were commended for their openness, attentiveness, and willingness to respond to all queries, ensuring the experience remained stress-free.
• Concrete Monetary and Environmental Benefits: A key benefit is the immediate savings on utility bills. Many customers reported a significant and immediate decrease in their regular costs, and were equally thrilled about doing their bit for a greener, cleaner planet.

Negative Aspects

• No negative comments were found within the provided reviews.

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Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Switch Solar is distinguished as a Market Leader. Their solid presence in 21 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Switch Solar stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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