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"On August 18 I initiated the process of having two panels removed and paid for both the removal and reinstallation so that we could get started on our house repairs. After several calls and emails, we finally scheduled the uninstall for September 16th, too late to tell our contractor. My husband and I were both curious as to whether or not Texas Solar had arrived that day, so I contacted him. At at 4:45 p.m., I contacted Texas Solar to inquire as to when we should expect the technician to arrive at our house to remove the panels. Christian, who is no longer employed by texas solar, called to let me know that he and his team would not be able to make it, and asked if we could reschedule. Reschedule???? No one has been up to remove them from my property, and the contractor who was supposed to do it is still waiting there. I asked for a supervisor (Leah or Davina, I do not exactly which one said it because I was so angry and needed it done); and she stated to make this right I will reimburse you the $400.00 for your inconvenience. I accepted the offer, but I still have not received the refund, and no one seems to remember (supervisor). I explained it would not solve the problem, and that my contractor had shown there after waiting weeks for this to occur, just to find out that it wouldn't. She ultimately scheduled an appointment on Monday, which was the only option she could provide. We have yet to get the promised compensation, and our October 3 reinstallation date was booked by Nicollet, but no customer support representative ever mentioned it. The reinstallation appointment has been moved to Tuesday, October 20th, two weeks from now. Two of the Mikes and Christian who were my first coworkers have now left the firm, and despite my daily attempts to reach a supervisor, I have yet to hear back. I have been frustrated during this whole process and regret that we agreed to install solar panels. There have always been problems." - Mason

"I would give it five stars if I could! I could easily fill an entire page with my terrible encounter with this firm, but I will spare you the details in the sake of brevity. When I joined up in the spring of 2021, I was told the installation would take between one and two months. It has been about a year, and I still do not have a functional solar energy system. to least a dozen times, they came up to my property without warning, dumped garbage and equipment all over my yard, and even blocked my entrance to the house for nearly a week by placing a huge solar panel perpendicular to the door. My electrical bills for the months it was supposed to operate but didn't/does not have been reimbursed, and they would not reply my calls, emails, or messages. If they do not rectify this and repay my account as promised, I will have no choice but to submit a complaint with the attorney general's office, consumer services, and maybe even launch a lawsuit. Fortunately, I kept every email, text message, and voicemail. Utterly HORRIBLE!" - Sophia

"My previous review of Show Time Solar Installers has been updated, and a new review of Texas Solar has been added. Arrived on time and completed the work in the allotted amount of time, however it has already been over two months and some of the components still have not been commissioned for operation due to improper installation. Despite what Texas Solar had told us, the federal government incentive is merely a tax credit and not a refund. We will have to pay more for CPS in the long run if we do not pay off the incentive soon. For the same reason, we still have not heard back from Texas Solar about fixing the problem so it may be used. We are quite disappointed since we have a three-month-old and cannot afford to keep this service if it is not functioning." - Abigail

"Do not take the glowing ratings at face value; I worked here and it was a nightmare. The majority of the feedback comes from close friends and relatives. They assigned me to a role for which I did not apply and for which I was not prepared. I complained many times, but each time they gave me more work. For the sake of competition, I put in 60-hour weeks, sometimes working from home on my days off. No one in higher management cares enough to tell you how you are doing or what they want you to focus on. After giving it my best, I ended up in the hospital with a stress-related hematoma/hemorrhage, and while I was laid up, they gradually delegated my duties to persons who were even less capable of carrying them out than I was. When I returned to nothing, they told me falsehoods and gave me meaningless tasks to do. The company sought to hide the layoffs of 12 employees across many departments in a single week, but the truth soon became apparent. They lied to me about the security of my employment, did not care about me or my family, and suddenly let me leave without any kind of notice, review, or anything else. Instead of being up front about the situation and giving me time to find another employer that would value my skills and experience, they choose to leave me high and dry in the middle of my pregnancy with no idea of what to do next. They only care about the popular people, and they will make it clear that you do not belong to that group. I can not vouch for the company's treatment of consumers, but if they are as dishonest with their own staff, I have my doubts." - Mia

"The panels were placed in December of 2022, however as of March of 2023, they still have not been activated. Something we are paying for is not producing the desired results. The installers had been called back three times already because of mistakes they made. We were promised payment, but instead we got a letter of rejection. When I contacted again today, I was informed that we are still waiting for an inspection and that someone will be in touch as soon as possible. I requested a refund once again, but was denied. When I inquired about the inspector's availability, I was promised that he would get to me as soon as possible. To the extent that we have already shared our negative experience with Texas Solar, we will continue to do so. Totally useless, terrible customer service." - Pamela

"Working in Human Resources at Texas Solar for the last three years has been a dream come true since I know my efforts contribute to the overall success of the firm. Texas Solar, and Mike in particular, fosters a culture of teamwork and experimentation within our company. Mike, my boss, has provided me with excellent training opportunities and supervision. One of my favorite things about working at Texas Solar is how much I have learned from my fellow employees. I like my job at Texas Solar because I know I am contributing to a greener world." - Jennifer

"The work was completed promptly and expertly. I was consulted before any action was taken. I received helpful responses to my inquiries, and issues were resolved quickly. Maria helped me out in customer support when I had an issue by connecting me with the appropriate departments. It was a kind and useful reply." - Thomas

"After working with Texas Solar for 6 months, I am excited to come to work each day and provide our wonderful Customers the best installation service possible. Our company places a premium on its employees and customers alike. Our skilled installers in the field put into practice our business slogan, "Quality Solar, Done Right!" Our customer service department is second to none, our project management/coordination team puts in countless hours, and our accounting and procurement teams make sure items are supplied on time. The quality of this group is unparalleled." - Christopher

"The individuals who did the installation were wonderful people who did an excellent job. The work that they performed on our home was quite good. They removed all of the debris and waste that was produced as a result of the project, relieving both my family and I of the responsibility of dealing with it. The quality of their work has beyond my expectations." - Liam

"Our HOA's permits and inspection procedures required some time to get through. However, with each setback we overcame, our Solar System came closer to full functionality. The majority of inquiries were resolved with a single phone call. Texas Solar made an effort to put us at ease across all of their departments. As each new phase began, I became more anxious about the many things I still did not know. Their staff was kind, eager to assist, and knowledgeable about where to get information. Knowing that I would still have electricity in the event of an outage and having a better grasp of the system we purchased are the only things I would alter. If we had known this, we may have built our Solar System differently. We still need a backup generator. We can not wait to generate our own energy. The electricity costs have been ridiculous. The electricity costs, God willing, have finally wiped out our savings." - Benjamin

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