Panda Exteriors review

Positive Aspects

• High-Quality Workmanship: Some customers reported being satisfied with the final results of their roofing projects, including clean work and attention to protecting property during the job.
• Responsive and Knowledgeable Project Managers: Specific team members were praised for their professionalism, clear communication, and attention to detail throughout the roofing process.
• Polite and Respectful Crew Members: In a few instances, the staff on site were described as courteous, thorough, and careful with household items.
• Smooth Coordination and Support: Some customers appreciated the project coordination and support provided during the roofing process, finding it efficient and straightforward.

Negative Aspects

• Deceptive Sales Tactics: Numerous complaints indicate high-pressure sales approaches, including signing customers into binding agreements without proper explanation or consent.
• Poor Communication: Several reviewers cited ongoing issues with communication, including unanswered questions, delayed responses, and miscommunication about agreements or project details.
• Unethical Contract Practices: Customers reported being threatened with legal action or collections over unclear or improperly explained service agreements, sometimes violating local consumer protection laws.
• Unwanted Solicitation: Sales representatives reportedly ignored “No Soliciting” signs and engaged in aggressive door-to-door tactics, raising concerns about boundaries and respect for personal property.
• Low Work Quality and Safety Concerns: Complaints included water leaks shortly after installation, leftover construction debris, property damage, and improperly completed work.

Positive Aspects

• Strong Company Culture: Many employees highlighted an energetic and values-driven culture, with some calling it “amazing” and supportive of personal growth.
• Career Growth Opportunities: Several reviews mentioned opportunities for internal advancement and learning, especially for those who align with company values.
• Incentives and Perks: Annual company-sponsored events such as a Mexico holiday party and company cookouts were appreciated. Snacks and catered food were also regularly available.
• Team Environment: Positive comments about coworkers and teamwork suggest a supportive peer environment in many departments.
• Competitive Compensation in Sales: High commissions and transparent communication about pay were frequently noted as strong points.
• Training and Onboarding: Initial training and quick immersion into fieldwork were seen as efficient and effective by several employees.

Negative Aspects

• High Workload and Pressure: Several reviews described the environment as stressful, particularly in sales, with high expectations and ambitious goals that often led to burnout.
• Inconsistent Management Quality: While some noted improvements in leadership, others described past issues with disorganized or inexperienced supervisors.
• Unrealistic Bonus Structures: Bonuses were said to be difficult to achieve due to factors outside employee control, creating frustration and dissatisfaction.
• Lack of Organization in Some Departments: Specific roles, particularly in the call center, were noted for poor management and chaotic structure.
• Perceived Lack of Appreciation: Some employees felt that consistent performance wasn’t always recognized or valued on a regular basis.

Positive Aspects

• Professionalism and Expertise: Multiple customers praised the company for its professional demeanor and deep knowledge of roofing and exterior work.
• Efficient Project Completion: Roof replacements were often completed within a single day, with efficient scheduling and minimal disruption.
• Excellent Cleanup: Crews consistently left job sites clean, with no leftover debris or materials.
• Strong Communication: Team members maintained clear, regular communication before, during, and after projects.
• Support with Insurance: Several customers noted valuable assistance navigating insurance claims and paperwork.
• High Customer Care: Some team members went above and beyond in showing empathy and personalized support, even unrelated to the job itself.
• Reliable Follow-Up: Post-installation follow-ups to ensure satisfaction were appreciated by many reviewers.
• Strong Team Coordination: Supervisors and crews worked cohesively, with visible oversight and accountability during installations.

Negative Aspects

• Aggressive Solicitation: One review cited unwanted door-to-door solicitation and disregard for personal boundaries after being asked to leave.
• Poor Payment Coordination: A serious complaint involved poor communication regarding final payment pickup, resulting in unnecessary legal escalation and emotional stress.
• Over-Persistence: One incident highlighted repeated attempts to push insurance services despite a clear decline, creating a negative experience for the homeowner.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Panda Exteriors is distinguished as a Market Leader. Their solid presence in 6 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Panda Exteriors stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

Find the Best Solar Installers Near You

Find Installers