Big Dog Solar review

"This has to be the worst customer service I've ever experienced. It's been a year, and I'm just now getting around to finishing it. If I could go back in time, I wouldn't have signed the contract to purchase the solar panels since they deceived me and told me things that weren't true. I'd take time off work so they could come fix up my home. They just didn't show up! Poor ratings mean I won't be recommending them to anybody. Please let it be sufficient. Here I am, unable to move! And angry!" - Frank R.

"My only regret is not researching Big Dog more. Almost no one is talking to one another. The contract was inked in May of this year. On the scheduled installation's first day, no one showed up. The installation was postponed when we contacted. They were supposed to install the solar panels on the roof, but it took three separate "scheduled" days before they finally showed up. To get answers, I had to telephone them, but they never got back to me. Finally getting around to installing solar panels, however they failed inspection. Since the inspection, I have called every day to find out when they will return to finish the job, but they never seem to give me a firm date or return my calls when they say they will. Keep exploring if you need a firm with reliable client support before committing. The solution is not Big Dog." - Ivan T.

"The installation of my solar panels took 7 months. Despite repeated phone calls, questions are rarely answered. A ladder was left hooked to the gutter and in the middle of the driveway for almost a month; inspectors came by at least five times to explain what they needed to do (or correct); and numerous scheduled appointments were missed. I got paid every month, but only after I repeatedly called and insisted on it. Therefore, caution is advised." - Terry E.

"The installation still hasn't been finished, and it's been five months after we signed the contract. It took almost three months, but now we have some kind of installation. It took another two months for an inspection, which failed three times, despite daily calls that were seldom addressed. When Big Dog was supposed to send in the repair crew, they never showed up and never gave us a heads up. My very first bill is due today, and I still haven't completed my system. Having to deal with customer service was a nightmare. I really regret having hired Big Dog Solar for the task. Choose a different provider unless you enjoy being given the runaround indefinitely." - Zachary C.

"Since I am located in a relatively remote area, Big Dog Solar was the only viable option. After the fact, I learned that the individual who provided me with the estimates based on my use was not an electrician nor an engineer but rather a slick salesperson. This results in the system failing to provide the promised performance. Between the solar panels, the battery, and the grid, there will be a loss? I was offered a 30% tax break, but they didn't specify what kind of income qualified, so I'm still forking out a rather substantial sum to the utility company every month. One of the installers didn't even respond when I requested him to show up at my home at the same time as the CFO and an electrician from the power company. I made a terrible mistake by working with this firm. I plan on complaining to the Better Business Bureau and making my dissatisfaction public on social media." - George O.