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I’m really sad to be leaving a review like this. I was thorough in my research of which company we wanted to partner with for our home solar. We moved forward in May of 2020. They “activated” our solar in August. Since then, we’ve had problems with our arrays and I’ve had technicians out to my house no fewer than five times. They keep saying it’s fixed, but each time, a few hours later, I can see that it’s not. More than half of our panels are effectively non-functional. It’s about to be November, a solid 3 months that they can’t figure it out. It’s truly frustrating to have this experience, but what makes it worse is that the office staff is consistently rude when I request calls from a manager. They also don’t respond to submissions on the contact form on the website, which means I’m stuck. I wanted to use a local Florida company, but sadly, I cannot recommend ESD for any solar project.
Instal was initiated over 5 months ago but 20% of our panels have never even shown up on the system and many of those that are reading have been underperforming. The company has never tried to fix these issues, but after we recognized the issue (due to TECO bill still at or around the same price as before the switch) and brought to their attention, the work orders are still unresolved. Our loan payment plus the TECO bill is double what we used to pay for this utility, and we have a 240 month loan now with a system that they won’t fix or take back. AVOID AT ALL COST!!!
Jeff helped me get the exact system size I needed. There were other companies trying to sell me a system that was way too big for my home.
They made going solar so easy!
I have been in the construction industry for 20 years and I was blown away by the attention to detail by the install crew.
I’m really sad to be leaving a review like this. I was thorough in my research of which company we wanted to partner with for our home solar. We moved forward in May of 2020. They “activated” our solar in August. Since then, we’ve had problems with our arrays and I’ve had technicians out to my house no fewer than five times. They keep saying it’s fixed, but each time, a few hours later, I can see that it’s not. More than half of our panels are effectively non-functional. It’s about to be November, a solid 3 months that they can’t figure it out. It’s truly frustrating to have this experience, but what makes it worse is that the office staff is consistently rude when I request calls from a manager. They also don’t respond to submissions on the contact form on the website, which means I’m stuck. I wanted to use a local Florida company, but sadly, I cannot recommend ESD for any solar project.
Instal was initiated over 5 months ago but 20% of our panels have never even shown up on the system and many of those that are reading have been underperforming. The company has never tried to fix these issues, but after we recognized the issue (due to TECO bill still at or around the same price as before the switch) and brought to their attention, the work orders are still unresolved. Our loan payment plus the TECO bill is double what we used to pay for this utility, and we have a 240 month loan now with a system that they won’t fix or take back. AVOID AT ALL COST!!!