Hooked on Solar review

Positive Aspects

• Exceptional Customer Service: Multiple reviewers highlighted the professionalism, responsiveness, and clear communication from team members throughout the process, particularly during installation and follow-up.
• Knowledgeable Staff: Customers consistently praised staff for their technical understanding, ability to explain systems clearly, and for guiding them effectively through the solar and battery setup process.
• Smooth Installation Process: Many customers described the installation as efficient, timely, and well-coordinated, with project timelines often met or exceeded.
• Long-Term System Performance: Several customers reported consistent, problem-free solar system performance over multiple years.
• Seamless Battery Integration: Positive experiences were noted with battery system installations, including swift project approval and operational readiness soon after installation.

Negative Aspects

• System Shutdown Issues: One reviewer experienced a complete solar system shutdown for over a year due to unresolved interconnection and compliance issues.
• Lack of Initial Compliance Checks: A major complaint involved the company connecting a system to a non-compliant electrical setup, leading to complications and additional costs for the homeowner.
• Communication Gaps During Complex Projects: The customer in the negative review reported frustration with delays in resolution and a lack of proactive communication regarding system status and compliance problems.

Positive Aspects

• Professionalism: Multiple customers praised the company’s professionalism, both in communication and in the quality of installations.
• Knowledgeable Staff: Representatives were consistently described as knowledgeable, especially when explaining complex systems or tailoring solutions.
• Responsive Customer Service: Many highlighted quick and helpful responses from team members during the sales and installation process.
• Repeat Customers: Several clients returned for upgrades like battery backups, indicating satisfaction with the initial work.
• Referral Trust: Numerous reviewers referred friends and neighbors, showing strong customer loyalty and trust.
• Installation Quality: Installations were frequently described as clean, timely, and high-quality, even in difficult retrofitting scenarios.

Negative Aspects

• Delayed Projects: At least one customer reported a long installation timeline (up to nine months), which impacted overall satisfaction.
• Inconsistent Service Quality: While many received excellent service, a few mentioned poor communication and lack of follow-up, particularly for repairs or troubleshooting.
• System Reliability Issues: Some users experienced ongoing technical problems, including repeated system crashes and lack of stable performance.

Positive Aspects

• Knowledgeable and Professional Staff: Multiple reviewers highlighted that employees were well-informed, courteous, and performed high-quality work during installations and service calls.
• Excellent Customer Support: Customers appreciated clear, prompt, and supportive communication from company representatives, both via email and phone.
• Smooth Installation Process: The installation was described as clean and professional, with minimal disruption to the customer’s property.
• Responsive to Issues: One reviewer reported an initial issue with their system installation, but praised the company for promptly sending a second crew and correcting the problem efficiently.
• Cost Savings: Customers mentioned saving money compared to other solar bids, indicating competitive pricing and financial value.

Negative Aspects

• Initial Installation Issues: One reviewer experienced problems with the first crew’s work, requiring a full reinstall—though the issue was resolved to their satisfaction.

Positive Aspects

• Team Environment: Multiple reviews highlight a fun, collaborative atmosphere with coworkers who feel like family. Team-based roles, especially in field and warehouse positions, seem to foster camaraderie.
• Supportive Management (in some areas): A number of employees describe management as responsive, supportive, and open to suggestions.
• Learning Opportunities: Many see the company as a great place to start a career in solar, citing on-the-job learning and exposure to industry practices.
• Workplace Culture: Some employees report a strong, inclusive culture focused on productivity and values, particularly in specific departments like HR, production, or the warehouse.
• Flexibility: The company is seen as offering decent work-life balance and flexible schedules by some office staff.

Negative Aspects

• Poor Compensation: Low pay relative to responsibilities and industry standards was repeatedly mentioned, along with complaints about minimal raises and delayed reviews.
• Lack of Reimbursement: Field staff frequently raised concerns about unpaid travel expenses, including personal vehicle usage and gas, with some citing significant financial loss.
• Toxic Office Culture: Some office environments were described as cliquey, political, and even hostile—particularly around gossip and favoritism.

Positive Aspects

• Knowledgeable and Helpful Staff: Customers consistently praised staff members for their deep understanding of solar systems, including battery options.
• Responsive and Communicative Team: Many reviewers highlighted how easy it was to communicate with team members via phone and email.
• Professional and Clean Installations: Installers were noted for their efficiency and cleanliness. In some cases, they even corrected poor work done by previous contractors.
• Strong Customer Support During and After Installation: The company was praised for providing ongoing support, including resolving technical issues remotely and guiding users through system resets.
• Consistent High-Quality Experience: Multiple repeat customers noted that their positive experiences had been consistent over time, whether for initial installations or subsequent system upgrades.

Negative Aspects

• Poor Installation Practices in Some Cases: At least one customer reported significant roof damage caused by careless panel installation, including torn shingles and sloppy patching that required professional roofing repairs.
• Unprofessional On-Site Behavior: One review cited unprofessional behavior by installers, including late arrivals, early departures, and inappropriate language around children.
• Lack of Post-Installation Support for Some Clients: A few customers experienced major delays and unresponsiveness after installation, particularly when issues with system functionality arose. Repeated attempts to reach the company reportedly went unanswered.

Expert Choice

Hooked on Solar is rewarded with our Expert Choice badge, serving an exclusive area of fewer than 1 state. With a foundation dating back to 1987 and a commitment to not using subcontractors, Hooked on Solar offers warranties ranging from 25 years, ensuring long-term reliability. Their in-house expertise and quality of work make them a top recommendation for homeowners seeking unparalleled solar solutions. You can expect a wonderfully high-quality solar panel system project, carried out by experienced in-house specialists.

Learn more: How We Classify Solar Installers: What Matters Most?

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