Nivo Solar review

Positive Aspects

• Professional Installation: Many customers praised the installation crews for being efficient, timely, clean, and respectful of their property.
• Knowledgeable and Courteous Staff: Several reviewers noted that their consultants and representatives were informative, patient, and helpful throughout the process.
• Energy Savings: A few customers reported significant energy production and financial benefits, including bill credits and reduced electric bills over time.
• Effective Communication (in some cases): Some experiences included good communication from project managers and follow-through on updates or support.
• Assistance with Energy Plans: Certain customers were impressed with the help they received in choosing solar buy-back plans that fit their needs.
• Positive Customer Service Experiences: Several reviewers highlighted individuals in customer service who went above and beyond to assist with concerns or technical issues.

Negative Aspects

• False or Misleading Promises: Multiple reviewers reported being misled about financial incentives, system performance, and rebates—particularly regarding loan terms, energy savings, and government credits.
• Lack of Follow-Up and Accountability: Common complaints include unanswered calls, unreturned messages, and being redirected to generic customer service without resolution.
• Sales Pressure and Deception: Some customers described feeling pressured or deceived during the sales process, with promises later denied or ignored by the company.
• Ongoing Utility Bills: A number of customers were surprised to still receive electric bills despite being told their solar systems would cover all or most of their energy needs.
• Financial Strain: Reviewers expressed frustration about taking on large debts for systems that did not perform as expected, especially those on fixed or limited incomes.

Positive Aspects

• Some employees mentioned team-based work, which may suggest that structured collaboration exists within the company.

Negative Aspects

• Unprofessional Work Environment: Multiple reports of unprofessional behavior and poor management practices.
• Inadequate Pay: Consistent complaints about low wages, delayed or incorrect payments, and insufficient per diem for out-of-town work.
• Poor Communication: Repeated concerns about a lack of clear and timely communication from management to workers.
• Last-Minute Scheduling: Employees were frequently sent out of town without notice, contributing to high stress levels.
• Unorganized Operations: Described as disorganized, leading to frustration and operational inefficiencies.

Positive Aspects

• Quick Initial Installation: Some customers noted that panel installation occurred promptly after contract signing.
• Efforts to Rectify Issues: Select representatives made efforts to resolve ongoing problems after prolonged delays, with a few customers stating they were eventually satisfied.
• Hardworking Staff: Isolated mentions of diligent technicians or specific team members attempting to fix legacy issues.
• Panel Functionality: A few customers reported that after years of troubleshooting, their systems started working properly.

Negative Aspects

• Severe Customer Service Failures: Repeated no-call, no-show appointments for service visits. Project managers and customer service personnel regularly ignore follow-ups and inquiries.
• System Installation & Inspection Failures: Panels were installed quickly, but inspections failed due to improper materials or electrical errors. Delayed project completions stretching over months without updates or accountability.
• Misleading Sales Practices: Several customers claimed they were lied to by salespeople regarding savings, performance, and equipment origin. Panels are sourced internationally despite claims of local manufacturing.

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Average Performer

Nivo Solar , getting our badge of an Average Performer, maintains a presence across 6 states, supported by a third-party rating of 4 or less. They do not have a high level of local community trust, earning 2.3, according to our expert evaluation. This badge means they are somehow reliable, but you need to pay more attention to what they have to offer. While Nivo Solar might not lead the pack, they are certainly recognized for their capacity to meet a broad range of solar installation needs with commendable customer satisfaction. When considering this solar installer, you can add Nivo Solar to your list as a lower priority and one that requires additional research before you decide to work with them.

Learn more: How We Classify Solar Installers: What Matters Most?

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