NJ Solar Power review

"Truly HORRIBLE business. Sadly, there is no option to rate this review with zero stars. In any case, this firm is the place to be if you value things like unprofessionalism, property damage, poor communication, and a lack of work ethic. After relocating from New York to New Jersey at the beginning of the year, my husband and I have been living in a brand-spanking-new house. We've always said we'd go solar when we moved, and now that the time has come, we've done the necessary research and settled on this firm. Instead of being an exciting and seamless process, having solar panels on my roof for over six weeks and still not having them turned on due to failed inspections has been a true nightmare. If I could do it all over again, I would absolutely go with a different solar company. You would think that a business that has been installing solar panels on rooftops for as long as this one would be aware of the necessary permits to obtain before beginning work. My solar panels have been sitting on my roof for weeks without producing any power because the company neglected to acquire the necessary permits, and now their workers have damaged my front step through their own carelessness. My husband and I were told by the salesman (who is also incompetent and fails to represent us, even though he's the one making the sale off us) that the workers would lay down protective coverings around our property before beginning their work. Unfortunately, this was not the case for me; not only were the installers sloppy and careless on my property, but they also left a huge black Tar mark on the doorstep of my brand-new home. Of course, we were furious, but we didn't show it because the staff assured us they would fix the problem. So, just like the solar panels on my roof that are currently turned off, my step has not been attended to for WEEKS. And the best part is that the owner of this company got nasty with my husband after he vented his frustration about being kept in the dark. Companies like these don't care about their customers and show no remorse when they screw them over. This company has done nothing but add more pressure to our already hectic lives and make us feel unimportant. This firm accepts more work than it can realistically complete, and it quickly moves on to the next project. This is absolutely HORRIBLE, and my husband and I will be taking legal action, including contacting the BBB. Don't even think about working with this company; there are better options out there, and I really wish I could change my mind." - Liam C.

"The lack of communication and lack of attention to detail are major issues at this company. It is not my job to keep tabs on any problems that may arise with a company as a customer. The workers who installed my new home accidentally spilled tar on my front steps. I was patient and reassuring, so they just fixed it. Since then, they've told me "we're busy and it's been really hot," which is a lame excuse given that the problem has persisted for more than 40 days. If you can't handle being busy and interacting with customers, this probably isn't the best field for you, but I'm sorry to break it to you: your business is seasonal. As a director of operations, I am in constant contact with customers, brokers, suppliers, and tenants. I've never encountered a company with worse communication skills. If you want to know how to ruin a customer's day, destroy their front steps, ignore them for weeks, force them to call you over and over, and then tell them it's "fucking 100 degrees out" and hang up on them when they don't have an answer, you've come to the right place. There is no way in hell that I could endorse this firm. When I asked about this on the Fourth of July weekend, I was told I would have an answer by today. On top of that, I still don't have solar power, with the latest explanation being that the plumbing inspector is a tough cookie and requires permits even though, I'm sorry, but you work in Bayville, so you should have known better. Again, I'm the one who has to initiate contact instead of being informed of progress and assured of the company's commitment to satisfying the customer. This company is NOT worth your time." - Noah W.

"In October, one of my inverters stopped working. They even swapped it out, but the system is still malfunctioning. When I finally got through to them after many failed attempts, I was told that they are now accepting new customers! Since this is the case, I simply cannot endorse NJ Solar. They charged me $1700 for maintenance services they provided. But I'm back to paying for electricity and getting NO SRECs in return. I've had my system for a long time and am now searching for a company to make the necessary repairs. It's been long enough at 3.5 months." - James P.

"Due to problems with the wiring in our electrical panel, our solar was installed without any CTs. This makes sense, but it means that my SolarEdge monitoring doesn't show data on production and consumption. But I wasn't told about this when the installation was done. I had to call and email several times to find out why. I thought our solar panels weren't working the whole time! If they don't answer when you call, use Google Voice to call from a different number. For me, that seems to do the trick." - Mason S.

"The 40 kW system was bought by our company. Now, the PVP inverter turns off every two or three days. NJ Solar won't do anything because the company that made the inverters in the first place was bought out by another company. If you have a big solar project, you should stay away from this company because they will tell you anything to get your business. But when things go wrong, they ignore calls and emails right away. In the long run, it's not worth it to work with them. Also, the housing of the inverter rusts a lot, and they don't care." - Sebastian J.