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"However, I've learned that their services are really rather expensive and are not worth the money needed to pay for them. I had been led to believe that NOVI Energy would be a cost-effective answer. They provide very erratic services, and their customer care representatives are completely unreliable. I would never suggest this service to anybody searching for trustworthy and reasonably priced energy sources; in fact, I wouldn't even suggest it to myself." - Fredro S.

"Although I'm certain the product is probably great, I suspect there are other businesses that are more open and effective communicators. We took over a year to install and get up and running before being dumped like a hot potato. No longer respond to their queries. After selling you their stuff, it seems as if they don't give a damn. Equally poor was the internal communication inside the business. Nobody ever seemed to understand why you were informed what they did by another department. It was an awful situation. In the clear anticipation that the electric company would bargain or make a concession on their standards, our electric company also informed us that no one was passing their inspections because they were disregarding the requirements." - Mark L.

"We had a positive experience with NOVI until our system was installed and paid for, but we are now unable to receive a response to our attempts to resolve our issues. Our vendor, Julian, is completely deceived about the capabilities of our solar panels. We purchased our solar system, but once it was operational, it did not perform as promised. We have sought out the company multiple times and have been assured that a manager will contact us to rectify the issue, but we have yet to hear back. The customer service representative went so far as to say, "I'm sorry your salesman lied, but sometimes they do that to get the sale, and there's nothing we can do about it." Absolutely avoid working with this company." - Brooke D.

"I would not advise anyone to use Novi. They offer bargains such as the first 18 months gratis but never transmit the payment. They install the system and then inform you that they neglected to insert the card, so it's producing, but no one can determine how much. Since installation, I've received two electric invoices; the first was understandable, but the second was significantly higher. Now, I am paying for solar in addition to my regular electric bill. Had to acquaintances who joined, and no referral compensation was issued. I believe solar could be a fantastic resource, but not with NOVI Energy. " - Demetrius R.

"I have no issues with the solar panels themselves or the installation. I have an issue with both the salesperson and the customer service. The friendly salesperson who came to our home told us many things that were never true. He began by informing us that we would get our tax credit in one lump payment along with our 2021 tax return. It turned out to be a complete falsehood. He then proceeded to assure us that the loan would not have a negative impact on our credit. He informed us that it would basically seem like a utility bill. Again, incorrect. When I went to have my credit checked, my solar panel debt appeared out of nowhere and started to hurt my credit score. NOVI informed me they are not responsible for what their salesperson said to consumers when I contacted them to discuss their salesman's misrepresentation. I think that represents poor customer service. I'll never, ever, ever suggest this business to anybody. Please investigate solar energy firms." - Emilee T.

"In addition to suggesting components for my application, NOVI Energy also provided an explanation of what we may anticipate from those components based on a thorough study of our solar location and the previously installed components. They provide premium parts at affordable prices, and they did a great job installing them. Thankfully, Gary dissuaded me from purchasing the panels on my own at a slightly lower cost when one of the installed solar panels failed to provide the anticipated power. They returned, examined the panel, and immediately replaced it at no extra cost. Gary followed up on the installation to make sure everything was working properly and to address any issues I had. The system is performing better than expected. I heartily endorse NOVI Energy." - George H.

"In December, we made the decision to install a solar array. Because we learned that our local energy cooperative will be altering its net metering policy on January 1, it had to be finished before the end of the year. The unfortunate Novi installation team members were on our roof clearing 5 inches of snow in 15 mph winds. They finished everything in time for us to make the deadline, and everything immediately passed inspection. I give the sales team, the project manager, and the installers high marks. The Jule bill we just received was for -$27!" - Susan G.

"I was astounded by the degree of professionalism shown throughout the whole process. Eric Due, my salesman, went above and beyond to answer all of my many questions and turn what I had imagined to be a tedious process into something that was really delightful! Very, very many thanks! Furthermore, the installers performed a fantastic job. Prompt and kind, and they acted with great professionalism. This company has my highest recommendation." - Justice V.

"Novi Energy is a fantastic firm that provides an excellent alternative to the conventional energy providers found in the area. Instead of "renting" the energy, they provide you the option to own it completely. They operate using an energy source that does not deplete the earth's resources, and they have streamlined the whole process. Dakota gave off the impression of being very informed and friendly. He was able to explain how the process works as well as the advantages that come from using solar energy for everyone. It was obvious that Dakota had a strong work ethic because of his desire and his attention in making sure that every one of my inquiries and concerns were answered." - Dave C.

"Since this organization has such extensive information about solar panels, working with them is an enjoyable experience. The administrative staff is kind and well-informed, and it seems that they make use of an efficient communication system, which helps them to get things done in a timely way. It is reasonable to state that this company is one of the very few that is still functioning in its sector in today's day and age, and it is also one of the very few that places a substantial lot of weight on providing amazing service to its clients." - Pat O.

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