Positive Energy Solar review

"Worst customer service ever. Keep your distance. As a result of their terrible customer service, they will miss numerous appointments and offer no solutions to the problem. Regularly, their representatives will mislead you and have no idea how to use their own software. Stay far away from Positive Energy Solar if you can choose any other security firm in the world." - Jeffrey S.

"One of their representatives blatantly lied to me in an effort to get me to sign up. Indeed, my next-door neighbor is experiencing the same thing. After the initial thirty days, he will return to make a final decision and assist me in paying off my other security system; in addition, my monthly payments will decrease once I have paid it off, and I will receive referral bonuses. After I put pen to paper, he vanished. I've been trying to get in touch with him for two weeks now. Apparently, the trial lasted only three days, so he vanished to permanently confine me after the third day. And committed to working with me for the next five years. I'm still a customer for the time being, albeit a captive of the agreement. That's the company's representative, and they defended them when I called to cancel my service. Those beliefs are central to who they are. There are at least ten people in my area who are bound by the same contract. I'm only with them because I feel like it, so you don't have to be either." - Ryan B.

"In May of 2019, I signed a contract with Positive Energy Solar that stated my monthly payment would be $42.99 for 60 months, and that if I broke the contract, I would be responsible for paying the fee times the number of months left on the contract, and that at the end of the 60 months, Positive Energy Solar could increase my monthly fee. That which I must pay on a regular basis has already been increased twice. I called to dispute the charge the first time after receiving a notice in the mail that I could do so. While I was assured that the extra charge would not be applied to my account, it was. My rate has gone up again recently. Previously, my monthly payment was $42.99, but it's now $45.14. Those few dollars and changes don't seem like much, but a contract is a contract. I was told that when I called that it was due to "unavoidable charges." There is no mention of my fee increasing due to unavoidable costs anywhere in my contract. If I cancel, I will also be responsible for paying the new, higher amount multiplied by the number of months left on my contract. Positive Energy Solar, in violation of their own contract, can unilaterally increase your rate at any time by citing "unavoidable charges" (who's going to take them to court over a few dollars a month...but think about how many people are paying those extra few dollars a month), but you cannot terminate your agreement with them without paying more than you agreed to initially. And the customer service rep who tried to help me out by talking to someone higher up was told there was nothing she could do and that I would just have to pay the fee. When it comes to dealing with Vivint, you're up against a brick wall." - Jacob N.

"Poor quality of service to customers. The installation has been canceled on me three times. Have spent the better part of a week on the phone with customer service just trying to arrange dates and times for appointments. When they arrived to do the installation, they demanded batteries and command strips, despite having already charged $300. Please explain how my three hundred dollars were spent. Absolutely not a company I'd refer anyone to." - Gary K.

"Dealing with this company's customer service is a frustrating ordeal. Our system was installed less than 30 days ago, and we have had nothing but trouble with the cameras going dark and the control panel losing connection to the WiFi. To get the equipment they sold us up and running, we had to call and have a tech come out to check the installation and make sure everything was working properly. It took us 30 minutes on the phone to simply set up the work order. Someone was also physically within the range of one of our cameras, as I personally stood in the same spot, but the camera did not record them tampering with the phone box on our property. In sum, I am completely unsatisfied with my time spent here and cannot wait until our contract expires so that I can switch to a different provider." - Nicholas W.