Solaflect Energy review

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"Bad service to customers. They ignore phone calls and take over two weeks to respond to emails. The salesman was helpful, but after you sign up, good luck getting any answers out of them. I have been waiting for them to complete my installation for the last six months. It's been two months since the installers messed up the meter can and the labeling of the system. We have been unable to get someone out here to fix the problem. I would have chosen a different provider had I known how poor this one was. In addition to my monthly utility cost, I am already paying for a non-functioning system. You still have to pay for power even after having solar panels installed, which may make sense if they worked." - Arturo F.

"When will these solar panels be operational? More than a month has passed. Get rid of them if they aren't going to be useful. No way am I going to keep paying for something that isn't working. That's not in line with what we discussed. When both text and email suggest that this system should have been operational, the explanations given so far have been, at the very least, inconsistent. The fact that this organization reacted at all to contact attempts is, at best, embarrassing." - Jonas R.

"I want to rate them 0.0. Since Keaton persuaded my husband and me to switch to solar energy, we've been working together for about a year. He ignores our calls, messages, and emails for weeks at a time. He was preventing any progress, so I had to take it upon myself to contact the power company and the inspectors. We've had a system in place and ready to activate for almost a week, but he still hasn't been located. Seven months have already elapsed since the original deadline. Or the fact that we've been paying the solar loan interest plus our regular power bill? Worst scenario, period." - Anna T.

"DO NOT give this firm any of your hard-earned cash. Their support for customers is abysmal. We found a leak in our roof, the consequence of their carelessness, eight days ago. The roofer slashed the piping vent below the seal. We've had water leaking into the attic for two years, and now we're seeing it in the garage. We have been waiting for one of their installation managers to contact us back from their support line for eight days now. In addition, we have been requesting the business to produce separate shadow data for the four trees that were pinpointed for removal during the first installation for the last two years. It's not their fault that they happen to live in a place where tree-cutting is prohibited without permission, but when the project was initiated, they did commit to paying for those permits. After receiving their payment, they disappeared without a trace." - Mathew V.

"A little over a year ago, I went solar with Solaflect Energy. I can assure you that it was a major mistake on our part. The promise of lower monthly bills and a solid return on investment had us interested in installing solar panels. The discrepancy between the sales presentation and the paperwork I received after signing off should have been my first clue that something was amiss. After the salesman assured me that the number of panels installed would be sufficient to cover my monthly payment, I received paperwork stating that the savings would be 56%. I phoned them and told them I wasn't interested in the panels if they could only save me 56% on my electricity bill. Then they explained to me that there was a system error and the actual percentage would be closer to 90%. The solar panels have not provided enough energy to pay for themselves in any month thus far. I still have to pay a solar loan and more than half of my regular electricity bill most months. Not installing those would have helped me a lot more. I have spoken with many individuals through email and phone, but they always seem to provide excuses rather than solutions. I wish I hadn't purchased these. Perhaps other businesses are better, but I've had nothing but bad luck with Solaflect Energy. If you'd want further evidence of how badly they handle consumers, I'm happy to provide it to you through email. Other customers I've spoken with share my opinion." - Desmond W.

"After learning about all of the solar choices available, we soon decided that Solaflect was the best choice. It's been great from the start, and it still is almost 5 years later. At our higher altitude, the snow melts away very instantly. Our tracker has been excellent in every way, and we believe this action to have been the morally correct one to do. We also think it's a fantastic piece of engineering, which we marvel at as it changes position throughout the day and the year. After many years of generating more energy than we need, we decided to put that excess to good use by charging an electric." - Ali J.

"Having owned a Solaflect Tracker for almost two years, I can't recall the last time my family had to send a payment to Green Mountain Power. This is because our Tracker "sleeps" vertically at night, allowing the snow to slide right off during the winter. The next step is to purchase an electric vehicle, electric heat pumps to replace gas heaters, and a second Tracker to provide the necessary electricity. Our satisfaction with Solaflect is at an all-time high." - Rodrigo H.

"My family and I have had a great time 'following the sun' with our Solaflect Tracker for the last 10 months. Even after the massive snowfall in December 2018—during which snow remained on all the rooftop solar for three weeks or more—our tracker was once again producing electricity the next day. It has been months since we last sent Green Mountain Power a payment. Amazing that half the people in my community of Norwich, Vermont have a Tracker, and we couldn't be happier with the Solaflect team, their attentiveness, and our Tracker. It's encouraging to see more and more individuals accepting the reality that Solaflect-based solar monitoring is not only more efficient but also cheaper than traditional rooftop solar." - Braeden G.

"My husband and I knew that installing solar would be one of our priorities after purchasing our new home since we now have enough room to set up solar trackers and increase our energy production by as much as 40 percent. We received several bids but ultimately decided to go with Solaflect Energy due to their stellar reputation, competitive pricing, fantastic team, and proximity to our office in the Upper Valley. The staff was really helpful and knowledgeable, and they took the time to answer all of my questions. The assembly was well executed and a blast to experience. The comparison to children at a candy shop is apt. Since their installation in October, the trackers have generated 8 MWh, much to our delight. The team and equipment from Solaflect Energy come highly recommended from us." - Arthur D.

"Everything about working with Solaflect, from our first contact to the present day, has been fantastic. Since the first year, we have experienced yearly net-zero power costs thanks to your tracker's efficiency. In every way, seeing our tracker trace the path of the sun is a breathtaking sight. It's a work of contemporary art that eliminates our need for electricity. For the sake of Earth, our energy source is pure and reduces our carbon impact. We consider this purchase to be among our greatest ones. Many thanks!" - Tony E.

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