Sunset Air review

Positive Aspects

• Responsive and Timely Service: Multiple reviewers noted that technicians arrived on time, often on the same day as service requests, even on weekends.
• Professional Technicians: Customers consistently praised technicians for their professionalism, clear communication, friendliness, and thorough explanations of the work performed.
• Accurate Estimates and Fair Pricing: Some installations and service visits were completed at or below quoted prices, with no surprise charges—even when extra work was requested during the job.
• High-Quality Customer Support: Office staff were described as helpful, courteous, and easy to reach for scheduling or follow-up.
• Well-Executed Installations: Several full-system installations were praised for efficiency, quality of work, and smooth coordination among crews and project managers.
• Attention to Detail: Technicians followed cleanliness protocols, took extra care with customers’ homes, and even disposed of old filters without being asked.

Negative Aspects

• Inconsistent Technical Quality: A few reviews reported poor installation practices, such as unsealed ductwork and refrigerant leaks, leading to long-term equipment issues.
• Warranty and Diagnosis Disputes: Customers expressed frustration over being charged for inaccurate diagnoses and faced high costs for repairs that should have been covered under warranty.
• Poor Follow-Up and Communication: Several customers cited unreturned calls and difficulty reaching the company for support or quotes, sometimes leaving messages multiple times without response.
• Customer Service Variability: Some in-store experiences were marked by dismissive or unhelpful staff, leading to dissatisfaction despite long-term business relationships.

Positive Aspects

• Supportive Coworkers: Many reviewers praised their colleagues, describing them as friendly, helpful, and enjoyable to work with.
• Valuable Learning Opportunities: Several employees appreciated the hands-on experience and skill development, particularly in HVAC installation and service roles.
• Union Pay and Benefits: For union-affiliated roles, pay and benefits were considered a strong advantage.
• Relaxed Workplace Culture: Some mentioned a “chill” work environment with semi-flexible hours, especially in engineering and design roles.
• Positive Customer and Staff Interactions: There were comments about pleasant relationships with customers and a collaborative staff environment.

Negative Aspects

• Underpayment Relative to Responsibilities: Multiple reviews indicated dissatisfaction with compensation, particularly when job duties exceeded experience level or job title.
• Poor Leadership and Management Disconnect: Criticism was directed at upper management for being out of touch with day-to-day operations and resistant to change.
• Lack of Advancement and Pay Increases: Employees reported stagnant career growth and delayed or minimal raises over extended periods.
• High Workload and Poor Organization: Several reviews cited being overworked and experiencing disorganized management, particularly between office and field teams.

Positive Aspects

• Skilled and Professional Installation Teams: Numerous customers praised the installers for their professionalism, punctuality, and craftsmanship, noting smooth and efficient installations even in complex scenarios.
• Thorough Communication: Several reviews highlighted clear, ongoing communication throughout the process, including detailed walk-throughs and system explanations post-installation.
• Clean Work Environment: Installers consistently cleaned up after themselves, leaving no mess behind.
• Attention to Detail and Problem Solving: Some teams identified and resolved unique installation challenges on-site, including troubleshooting underperforming components and adjusting systems in real time.
• Honesty and Value Recognition: In at least one case, the company identified a manufacturer recall that saved the homeowner significant costs, which reflects integrity and consumer advocacy.
• Responsive Follow-Up Support: Some customers experienced prompt warranty service and post-installation check-ups, even slightly beyond standard coverage.
• Customer Satisfaction with Craftsmanship: Many noted a high level of satisfaction with the quality of the finished systems and confidence in the longevity of the work.
• Positive Inspection Outcomes: Installations reportedly passed official inspections with favorable remarks from county officials.

Negative Aspects

• Scheduling and Dispatch Issues: Multiple reviews reported miscommunications about scheduled service dates, late arrivals, or no-shows, resulting in lost time or inconvenience.
• Unreliable Follow-Through on Commitments: One customer experienced significant delays on a promised system installation, despite prepayment, and noted difficulty obtaining a refund for unused funds.
• Poor Responsiveness During Emergencies: A customer reported delays and disorganization when requesting urgent A/C repairs during a heatwave, despite having an infant at home.
• Questionable Diagnosis and High Estimates: One reviewer felt the company recommended unnecessary and overpriced repairs, which were later contradicted by a second opinion.

Positive Aspects

• Professionalism and Courtesy: Technicians consistently demonstrated professionalism, respectfulness, and friendly communication during service visits and installations.
• Technical Expertise: Multiple reviews mention technicians being highly skilled, knowledgeable, and thorough in explaining system functions, maintenance needs, and installations.
• Clear and Transparent Communication: Customers appreciated being informed about arrival times, the work being performed, and future maintenance options.
• Efficient and Timely Service: Projects were completed in a timely manner with minimal disruption to households, including clean and organized worksites.
• Customer Education: Technicians took time to educate homeowners on equipment use, maintenance signs, and cost-saving programs.
• Smooth Process Management: Installation and maintenance processes were well-organized, from initial consultation and quoting to financing and post-install inspections.
• Positive Long-Term Experience: Customers who have worked with the company for years report consistent high-quality service and satisfaction.

Negative Aspects

• Scheduling Oversight: One customer noted that the installation date was scheduled without confirming availability, which caused minor inconvenience.
• Information Overload: A mention was made about receiving a large volume of information initially, although the company did a good job organizing it.
• No Major Technical Complaints: While overwhelmingly positive, no reviews pointed out system failures or technical issues, but absence of criticism doesn’t imply perfection—this could suggest a need to explore more critical sources for balance.

---

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Sunset Air is distinguished as a Market Leader. Their solid presence in 1 state underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Sunset Air stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

---