Sunshine City Solar review

The contractor's worker who was waiting there needed to use the restroom. I called him out after he had been in there for 30 minutes. The contractor said he had a rough evening the night before. The installation moved slowly since the contractor was either on the phone or joking about with his helper. Later in the day, when I questioned the contractor's thoroughness and the security of his work, he kindly told me he didn't care what I thought. The installation of the 30 panels and the 8kw inverter took around 2 days to complete. The installation by a separate company for my next-door neighbor took just around half a day. I lost $4,836 on the job. In the first year, I paid $1976.54 to the energy provider and received $147.86 back as a result of solar exports. I could have prepaid my power cost for two years with the $4,836, which is what I spent on Sunshine City Solar. Sunshine City Solar has mostly disregarded customer complaints. It sent a single technician to the scene, who reported inverter installation issues that he supposedly fixed. Almost no progress at all. I'm really saddened. - Peter T.

I went with Sunshine City Solar for my solar panel installation back in March. The installation crew drilled all the way through an inside wall and have taken more than four months to respond to my complaint about it. I have a hole in the wall, and despite repeated assurances that it would be repaired, nothing has been done. Nothing has been resolved, and nobody has apologized. I cannot think of a less professional business than this one. - Edwin C.

Although Sunshine City Solar provides daily updates on my electricity usage, I was told I would have to wait until I received a bill before they would listen to my concerns that the installers had damaged the gutters on my new home and that my system was not feeding back into the grid. - Rylan V.

I already had a solar system installed on my home, but it was outdated, so they suggested replacing it with a newer, more efficient one using a government refund. We spoke to them about our property and bills, and they offered us 10 kilowatts with the promise that we would never have to pay another utility bill again if we made the switch. It took us about a month to get things sorted out after we purchased it, installed it, and discovered it wasn't functioning. When I contacted to protest that we had gotten two bills for the same service, I was sent to different departments every day for a week. Finally, the installer arrived at my home. He was a kind guy who explained that the new solar panel was identical to the old one except for the model number. This system is rated at 6.6 kilowatts yet we were recently charged $10,600 for 10 kilowatts. They owe me a 6.5 but instead of giving it to me they want to make more money off of me by selling me something that is useless. - Jaxson M.

To start with, I had great phone service. I was already on a roll when they called me two days later to schedule the installation for the next week. The installer said he would come between 9 and 11 a.m.; it wasn't until 12:30 that I found out he couldn't make it. Two days later, the same story repeated itself. Further investigation revealed that the systems were of poor quality, which explained their price. After much bickering, I did get a refund from the company and received it; nevertheless, I cannot and do not recommend them. - Leo K.