kiloWatt Solar review

"The $1,700 reimbursement I was hoping to get was lost because KiloWatt installed the panels without permission. After months of trying to get compensation for their mistake, I still haven't heard anything from them. All I've heard was, "I don't know how this happened, it's not our normal operating procedure." And, "We will investigate." However, no action was taken. My project consultant practically disappeared. For the past two months, she has ignored all my requests for help. Because they cannot follow their own standard operating procedure, their staff has left me in the dark about my loan and how to make payments, how to continue filing for government refunds, and how to pursue compensation for lost money. The kiloWatt Solar customer support was a major disappointment to me. If I had the time, I would not buy their solar panels or power wall. Furthermore, the power wall does not work as a reliable backup power source. Absolutely not. I was promised a week of backup power for the entire house, but from what I saw, I would be lucky to last one day even with minimal use." - Cole N.

"I really should have read these poor reviews beforehand. They sent an inspector out after 4 months of incoherent, irritating email exchanges with no actual humans. After that, he showed me where I could put the equipment outdoors and assured me that there would be no issues. Then, my adviser sends an email saying they need to drill a hole in the wall behind the main power box and run conduit, which means I'll have to rip down the new custom cabinetry in part of my garage. I could see they didn't want to bother me when I asked for other solutions. This has been the single worst business encounter of my life. Obviously, I had to back out." - Dominic W.

"The panels have been on my roof for about a year now, but I still haven't hooked them up. Moreover, five weeks ago I dug a trench in the front lawn because the kiloWatt Solar power company said they were now ready to hook up my panels. Needless to say, I came up with many different names for this business, and NONE of them had anything to do with the word "complete." Once the panels were installed on my roof, the energy firm kiloWatt Solar went away like a dog setting its territory. I can only assume they did this to prevent me from working with a competitor. I would have contacted them, but they no longer return my messages or phone calls. Pick someone else, anyone else." - Alex V.

"Six months ago, I asked KiloWatt Solar to install solar panels on my roof. They estimated it would take 5 months to install. The initial step in getting a permit was filed 7 months ago, and they still haven't done it. I have spoken to several representatives of the project. They are all in the dark as to what is going on behind the scenes." "They're going to try to escalate, but no one knows the reason for the delay," everyone noted. This is a whole new level of incompetence. The site inspection is not yet complete. The new firm I work with has higher quality panels, so I terminated my contract with the old firm and switched to another. My neighbor also decided to give up his solar system. I really need my money back." - Cooper D.

"They have terrible communication lines; you either end up in meaningless meetings with ignorant people or exchanging endless texts. The people you interact with on a daily basis are not in constant contact with each other. The design was more problematic than the actual implementation. The firm is just awful. Invest in more normal companies, not LilloWatt Solar." - Ayden T.