Option One Solar review

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Option One Solar Review

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"We purchased our system from them a little under three years ago, and to this day I would never recommend them to anybody. After I paid them $30,000, they wanted to drill holes in my ceiling and floor to run a communication cable from my attic to my living room, and then put another wire down the wall of my child's bedroom. Instead of spending $150 on a wifi adaptor that the installer said me would be installed at no cost, I decided to look into other options. The wifi adaptor was first supplied for free, but the owner demanded payment when we made it clear that we did not want a wire drop through my floor. And then, to top it all off, when I told the owner what the installer had stated, he called my wife a liar and claimed it had never happened. Then, I did not do quality assurance, and a year later, I discovered a few broken roof tiles that the installers had left for me (who the hell goes up on their roof to inspect experts' work?). Our inverter's communication board just died (it is just 3 years old), and although the warranty covers the component, the firm wants to charge us a minimum of $350 to restore it since it is more than a year old (carefully check the tiny language of your contract with these crooks). Debbie, who works in customer service (or whatever she is called), is really arrogant and disrespectful. I informed the owner it was one of the worst decisions I have ever made and that I highly advise anybody looking for solar energy to seek elsewhere. After spending over $30,000 on unnecessary repairs due to a mistake made by the company's electricians and solar panel installers, I am hoping to decrease the amount of time I spend working with them." - Rocky

"None of the stars. Nobody cares about anybody else around here. Lacks business acumen and regard for others. Get out of here!" - Elena

"I reached out to them for a solar installation estimate. I made a reservation for 10 a.m. today using their website. I scheduled this appointment throughout the day yesterday, when I was too busy at work to pick up the phone or even look at my phone. Later that night, Ashton, a sales consultant there, phoned to assure me that my appointment had been received and that everything would go well. All it required was some specifics about my use habits to recommend the most suitable product for me. I missed his call last night, so he tried to confirm our 10 a.m. appointment again this morning. This time, he asked for my service account number. Back at the office, I told my wife I would be home at 10 to see the solar consultant and go through the process of getting solar panels. Her time was as precious as anybody else's, since she had a number of errands to do today. The representative emailed me at the same time as the phone contact, but he said he needed my account number or data about my yearly kilowatt-hour (kWh) use again. However, he said they will schedule a meeting after exchanging emails. I believed I had previously scheduled an appointment for 10 a.m. today on your website. Second, I have learned the hard way not to share my account information with anybody. I responded to his email by telling him that, according to the data I had retrieved from Edison's website the day before, my electricity use is seldom more than 5 kilowatt hours. A 5kw or 6kw would be fine, and I thought we had an appointment at 10 of the clock this morning, so I told him that. on an hour and a half after he was meant to meet at my house, he responds at 11:30 and says, "Yes, that is right, but we need information on your use in order to accurately evaluate you. To be of service, please contact me as soon as possible. And yet... I told my wife to meet me at the office at 10 of the clock since I believed we had an appointment today. After that, I clarified that I had just described my consumption and that I had taken the figures for the current year from Edison's website. However, I did confess that I had made a mistake in calling them, since he had failed to show up for the scheduled appointment and my wife had stayed at home in vain. From now on, I ask that you halt any plans. His short "no problem, I understand," was his response. No explanation, no apologies. Wow, it is a great beginning for a business! Sadly for them, I had planned to install solar panels within the following month. I called three additional businesses, but none of them came to me until I gave them my bank details. Do not hire this firm. Their lack of attention to their customers is alarming." - Robert

"I had a solar panel system installed by Option One Solar not too long ago, and I have mixed thoughts about the whole ordeal. Their support staff was helpful and kind, which was a plus. They were really helpful in answering my queries and directing me to the best system for my house. The experts were skilled and quick, and the installation went off without a hitch. However, I am skeptical about how well the solar panels will function. They do produce electricity, and my energy bills have gone down a little, but not as much as I had anticipated they would. Given the size of my initial expenditure, I had hoped for a more noticeable reduction in my monthly energy bills. Moreover, there are sporadic power outages due to technical faults with the system." - Scott

"My interactions with Option One Solar were quite upsetting and discouraging. Their lack of responsiveness and lack of professionalism in customer service was apparent from the start. My original inquiry was unanswered for several days despite my repeated attempts. The representatives were unresponsive even after I repeated my concerns several times.Getting it set up was a major hassle. The installation took significantly longer than expected because the technicians were late. They were not prepared and ended up trashing the place and breaking some stuff in the process. Option One Solar was unresponsive and unwilling to compensate me for the harm they created when I raised my concerns. The solar panel installation itself has been nothing but a source of frustration. It never lives up to expectations and produces significantly less electricity than forecast. My energy bills have not gone down much despite multiple service calls and attempts to remedy the issues. I feel as though I have wasted a lot of money on a system that does not work as advertised." - Jim

"The gold standard of home solar panels. After contacting maybe a dozen other installers and doing extensive research on the various system components, I finally settled on Option One as the only business I felt comfortable entrusting with such a substantial and consequential investment. The lines of contact were always open, and my sales rep, Tracy, was always more than eager to respond to my inquiries, whether he knew the answer himself or needed to consult with a superior. Option One continued to answer calls, messages, and emails long after its competitors had ceased doing so. They were completely reliable in every respect. The finance department's Esmeralda was the nicest person I have ever met; she clarified everything for me and set my mind at ease about the contract and financing. She was very responsive to my requests for minor adjustments and answered all my inquiries with grace. Respect to you, Es! And Natasha, the project coordinator, was excellent. She took care of every detail of the installation from the time I signed the contract until it was completed. She is great at what she does, from answering my concerns and keeping me up to speed to expertly managing the roofing work, permits, installation, and inspection. I am relieved that she is working on my assignment. And the exhibition itself was a fantastic adventure. During the (incredible) one-day installation, Brandon, Ian, and Andrew were speedy, efficient, respectful of the area, and responsive to my queries and concerns at all times. They were cool people to hang out with and had interesting conversations with. The electrical work that Steven and Victor performed for me (I had a major service panel update) is neat and tidy, and it gives the impression that they know what they are doing. Victor took great care to ensure that the new stucco looked good, even going so far as to choose paint in a hue that was an exact match. The installers went above and above to ensure the quality of the finished product (there are too many examples to name here, but suffice it to say that they worked on the house as if it were their permanent home).The completed product looks fantastic and has performed flawlessly thus far; if any issues arise in the future, I have full faith that Option One will be on it immediately. I have zero complaints about the business, its employees, or its procedures and output.Coming from someone who is skeptical and conducts much too much research, I am relieved that I opted with Choice One. Do not be hesitant to reach out to them; you can expect excellent service and results. Many thanks to everybody!" - Matthew

"Option One Solar is without a doubt the greatest company out there; they were there every step of the way to inform us, address our concerns, and keep us informed. Ashton was the first solar energy professional we spoke with, and he was fantastic. He was very informative about solar energy and its benefits, and he did not put any pressure on us to make a quick choice. We had a fantastic project coordinator in Brianna. From weekly updates to prompt responses to my inquiries through email and text message, you guys have been great. For a long time, I was on the fence about whether or not to hire a professional, but after hearing about Option One, I decided to give them a try. For any and all solar-related work, I wholeheartedly endorse them." - Marc

"Problems arose during the installation of my solar panels. Whatever could go wrong, did go wrong. It poured on installation day. It usually stays bright, but it poured that one day. The installers were skilled and tried their best, however they were unable to finish the task. There were problems with the inspections, which slowed down progress. Nonetheless, I had no problems communicating with the office workers. They overcame the challenges of the task to do a fantastic job in the end. Events occur. I can not give a bad review since they ultimately fixed the problem. That is the sign of a corporation that takes pride in its work and is willing to back it up. When things go well, it is simple to provide a glowing evaluation. I am giving this a perfect score even if nothing worked. In any case, they saw to it that the task was finished, and done so well. Nothing else would satisfy me. Honestly, I do not know. Absolutely. They can do anything if they can fix the problems I had with the project. Last but not least, top-notch communication and final product quality. In addition to a sunburn, I also have the sun's vitality to fuel me. Even though I still get them, I take pride in the fact that my lifestyle has become more sustainable and cost-effective." - Mark

"They performed a fantastic job installing, and they are quite pleasant to deal with. They worked quickly and efficiently, finishing the installation in only one day. Throughout the process, Brianna, the service adviser, was really helpful and informative. Option One Solar is who you should hire, in my opinion." - Jared

"For a long time, I did not give solar much thought since I was too nervous to speak to the salespeople at the large box retailers. My decision to explore into solar energy was swayed when I saw that a neighbor on my street had added panels to her 10-year-old system. Positive feedback was unanimous for Choice 1. When I reached out to them for a quotation, I was immediately struck by how genuine, polite, and professional they were. They were never aggressive or evasive, and I always felt like I could trust them. I obtained a few more offers for a comparable system size, and they were all around the same price, with far worse support. Option One is wonderful since they do not subcontract the installation out to anybody else. Many of these smaller solar firms are just intermediaries who increase the number of people involved in any given transaction. Having everything in one location really facilitated operations. For finance, they collaborate with two excellent sources. Ana was a terrific person to talk to at first since she was straightforward and honest in her explanations of the situation. My project manager, Amber, kept me apprised of progress once a week. The staff they brought out was pleasant to work with and did a thorough job of installing everything. Option One Solar comes highly recommended." - Kyle

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