Sunwise Energy review

Positive Aspects

• Outstanding Communication and Organization: Many customers commended the team’s communication, with examples of their prompt, proactive, and courteous communication. They updated clients on schedules, responded promptly to queries, and managed city inspector visits, making it a seamless experience.
• Excellent Craftsmanship: Craftsmanship is consistently described as “top-notch,” “professional,” and “clean.” Technicians were commended for their cleanliness, efficient installation, and for maintaining a clean job site throughout the project. As one reviewer stated about his brother, an electrician, he noticed how clean the wire and conduit installation was.
• Qualified and Professional Technicians: Electricians were praised for their expertise and patience in answering technical questions. They were further described as polite, courteous, and respectful at their best, while even going an extra step to suggest superior placement for equipment or notice a condition in one’s household.
• Problem-Solving and Follow-Through: An orientation towards problem-solving was evident in their prompt return to install a second ground rod, ensuring their customer’s installation would pass inspection. That responsiveness transformed what would otherwise have been a negative experience into a positive one.
• Reliable and Trustworthy: Many customers reported extremely high levels of trustworthiness, including one comment in which a customer stated they didn’t even have to be at their residence for installation because a technician worked “as if it were his own home.” Such reliability translated into repeat business and strong word-of-mouth recommendations.

Negative Aspects

• Initial Communications Delay for a Single Client: We had one client whose communications lapse involved not being able to reach the company for a few weeks after their first installation, when five or more calls were required to initiate an in-home service visit for a repair or inspection issue. Although it was ultimately resolved, this was a temporary communication lapse for this specific client.
• City Inspection and Follow-Up Issues: In one instance, a customer’s installation failed the initial city inspection, necessitating a follow-up visit. While State Electric resolved the problem, this highlights a potential for initial oversight or issues with local code requirements.

Positive Aspects

• Excellent Communications: Most customers commended the company for its consistent and effective communication throughout the project. Agents were noted to be reachable at any moment, available for clarifications over the telephone as well as texting, and provided a seamless and understandable process.
• Professional and Polite Staff: Remarks consistently commend professionalism and courtesy displayed by salespeople and installation teams. Staff were praised for their warmth in making clients feel at ease, as all were easy to speak with and eager to explain.
• Excellent Work and Efficiency: The installation teams were praised for their efficient work and for completing the job promptly. Overall, it was a seamless and perfectly executed process from start to finish.
• Savings and Satisfaction: Clients were thoroughly happy with the final product, with one claiming they love how much money they are saving on their electricity account.

Negative Aspects

• Poor Post-Installation Support: We were unable to reach a representative for one customer despite the system having been installed. He complained that he never received a response after several attempts to get his salesman regarding problems with his telephone numbers and issues with his gutters and roof after installation.
• Lack of Follow-Up: One review mentions a total lack of communication by the salesperson following an initial presentation. This had left the customer wondering about issues with proposed numbers without any means for recourse.

Positive Aspects

• Excellent Work Environment and Culture: The majority of workers describe the company culture as positive, optimistic, and cooperative. Workers feel cared for by their colleagues and administration, with a goal-oriented mentality shared by everyone. Founders are observed as hands-on with a genuine concern for their workers, caring for them as if they were their own family.
• Career Development and Learning Options: As a company consistently recognized for providing opportunities for both career and personal growth, its employees feel empowered with the skills necessary for success. Workers can learn at a decent pace and advance in rank.
• Effective Leadership and Management: Overwhelmingly, reviews commend the management team as brilliant, uplifting, and compassionate. Managers are described as superb leaders who are willing to teach and direct their employees in a harmonious setting, where everyone is just as likely to succeed.
• Wider Job Retention: Many reviewers, including residents and Spanish-speaking individuals, speak highly of the benefits and competitive wage rates, which, in their opinion, demonstrate respect for hardworking individuals.
• Flexibility and Work-Life Balance: We are recognized for our flexibility and consideration of individuals’ personal lives. This is evident in strong work-life balance scores in a wide range of jobs.

Negative Aspects

• Serious Organizational and Coordination Failure: In one such critical review by an employee, there is a complete failure in organizing and coordinating the entire company. According to them, no one appears to know anything about jobs, materials are inappropriately located, or are not purchased at all.

Positive Aspects

• Excellent Communication and Clarity: At all times, customers commended the company for its prompt, concise communication throughout. Reps were easy to contact, replied quickly, and kept clients informed throughout the entire experience, including installation and permit acquisition.
• Professional and Courteous Staff: From the customer service representatives to the installers, all were reported to be experienced, courteous, and a pleasure to work with. Installers were also praised for politeness, cleanliness, and respect for customers’ property.
• Excellent Workmanship and Careful Attention: Comments commonly praised the professionalism of the installation team and their work. They were commended for coming in as a “top-of-the-line” team who were careful about ensuring a clean, neat installation. One customer was even impressed when a wall was repainted at his request to match the other panels.
• Smooth and Efficient Process: The installation was consistently referred to as swift, seamless, and hassle-free. All details, including permission and certification from utility companies, were taken care of by the company, making it a breeze for customers.
• Successful Savings and Cost: Clients had a marked, favorable effect on their utility bills, with one even saving more than initially pledged by the company in response to increased utility costs.

Negative Aspects

• Organizational and Logistical Glitches: One customer noted “glitches” in the process, specifically mentioning missing items needed for the daily job completion. They classified this as an “organizational” issue, suggesting a need for better material management.
• Communication Problems with a Few Crew Members: According to a report, the project’s lead electrician and the project’s foreman didn’t speak English, which caused a communication issue.
• Extended Duration for Completion: One client noted a significant delay between the installation of their panels in September and the final “permission to operate” from their utility in late October. Although communication was acceptable in their estimation, the project itself took longer than expected.

Positive Aspects

• Excellent Support and Communication: Routinely praised for keeping its clients sufficiently up-to-date throughout the entire process, representatives were found to be amenable, informed, and helpful in responding promptly to queries, as well as taking the initiative in communicating information.
• Excellent Workmanship: Consumers were extremely satisfied with the efficient and competent work of the installation groups. Installers were praised for being efficient, knowledgeable, and for maintaining a clean and considerate work site that respected the property. They even went out of their way by shoveling snow to ensure the job was completed.
• Customer-Focused Troubleshooting: The company is prepared to resolve problems as they arise, whether minor technical issues or larger obstacles, such as financial challenges. They made an effort to come up with alternative solutions, such as an outdoor piping design, which allowed the project to proceed smoothly.
• Positive Environmental and Economic Impacts: Numerous clients were pleased with the results of their installations, which showed a substantial and immediate decrease in their electricity bills. They are also happy about playing their role in ensuring a greener tomorrow.

Negative Aspects

• I Extended Project Schedules: Several reviews indicate that the entire project duration took longer than initially expected at times, as permit applications and utility company approvals took longer than expected. Although the company frequently kept customers informed, external factors were a source of frustration.
• After-Installation Issues and Failure to Follow Up: One major complaint was raised by a consumer whose three panels were unable to operate for six months without any communication from the company. This consumer also had issues with their warranty and didn’t believe the financial returns were as assured, so their bills were higher.
• Site Cleanliness Issues: One customer noted that while the overall experience was positive, the crew left behind small plastic ties and metal shavings, and a team member smoked on the property without permission, indicating a minor lapse in professional conduct and site cleanliness.

Market Leader

With an overall third-party rating of 4+ and positive feedback across more than 10 reviews from different platforms, Sunwise Energy is distinguished as a Market Leader. Their solid presence in 4 states underscores a trusted relationship with homeowners in their service regions. If you’re looking for an experienced solar provider known for both quality and reliability, Sunwise Energy stands out as a premier choice in the solar installation industry.

Learn more: How We Classify Solar Installers: What Matters Most?

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