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"To install a new roof, I had to have my panels removed. The reinstallation was arranged without a hitch. I was there on the specified day, and at the day's conclusion, the workers informed me that they had not been able to complete the project due to a lack of personnel. It was irritating since I had to take time off from work (even though it was probably unnecessary, as they insist on it), but I understand that accidents happen. I contacted them a few days later to double-check and they asked me to choose a new day (when I would not be at home) for the installation, which they had not previously mentioned. About a week later, I checked my app and saw that it was no longer recording; evidently, someone would need to come out and troubleshoot the issue. 1) They should have known when they arrived that it was functional. My panels aren't functioning, and they haven't contacted me to tell me that they're sending someone out to fix it; this is terrible customer service." - George R.

"The staff that was installing the panels was really kind and polite while they worked with me. The electrician was helpful but a bit of a slob. He promised to clean up the mess, but he never did. He chopped above the panel, leaving insulation from the roof on the floor and drywall dust everywhere. After he drilled the hole in the wall for the feed to enter the home, he went outside and blasted away the concrete. They also abandoned the concrete fragments in my backyard." - Leonardo T.

"The setup process was fast, smooth, and effective. That happened in 2021 on June 6th. As of today, August 4th, I am still waiting to pass the inspection. Six times I've waited at home for appointments that ultimately didn't happen. I fear that the firm is so dispersed that no one is aware of what is happening and when it is happening. The local salesperson, scheduler, and inspector should take greater responsibility for ensuring the installation and inspections are completed on time. It would be an inconvenience, to be sure, but ultimately this business won't survive. I regret not researching more firms. I have looked everywhere on my HOME screen and cannot locate the KW." - Asher I.

"A team from 1 Stop Solar installed our solar panels a few years back. After spending $30,000., the whole system is operational. I had to contact 1 Stop Solar many times at the start of the month because the Envoy controller had ceased reporting. I have to spend $700 on repairs so it can start reporting again, they said. I have written confirmation of a 25-year warranty on this machine. I read every page of the materials they sent me, and the guarantee covers everything I bought from them. Now they won't repair it and insist I use my own internet connection, despite the fact that I pay them to maintain both their equipment and their service. NO. This is a paid service for me. You guys made the sale. You all did the installation. You, people, provided a written 25-year guarantee. FIX IT. After treating you this poorly, they want you to recommend them to others. Wow." - Jace L.

"How many of you had the option of "critter guard" included in the installation of your system? That wasn't a question that was put to us. We had issues with our circuit breakers after a time. They continued stumbling, so we questioned Blue Raven about the source of the problem. They just suggested a system reboot. Squirrels have been gnawing on the wiring and have already ruined numerous panels and caused damage estimated at several thousand dollars. It's a miracle that the home didn't go up in flames. Unfortunately, 1 Stop Solar cannot repair any damage caused by squirrels." - Malachi J.

"The service from 1 Stop Solar was lightning-fast. No one I've dealt with from them has been unpleasant. The solar panels were set up with little bother and in short order. The municipal inspector was quite complimentary of 1 Stop Solar and their equipment, which helped to further solidify our relationship with them. I'm looking forward to even more successful outcomes this spring and summer as we continue to enjoy viewing the production through the app." - Nicolas S.

"Getting our solar panels put up was a breeze thanks to 1 Stop Solar, who we enjoyed dealing with throughout the whole process. Our house is historic, so obtaining permits was trickier than usual, but the panels' quality is within acceptable viewing standards, so we were able to have them installed. During the installation procedure, they knocked off a piece of our chimney and subsequently damaged our roof. The chimney was not secure since the home is ancient, but they should have known better than to secure it with safety lines. 1 Stop Solar set things right and completed the repairs, although it took a very long time to do so after the installation had begun." - Elias T.

"Everyone on the crew behaved in a professional and polite manner. Clearly laid out the process and all its components. The first inspector is the only one I would have any reservations about. He completed the examination of my garage and then abruptly departed, leaving the door open. It took me nearly two hours to realize that my garage door was open and unattended. The second issue surfaced once the setup was complete. The cleaning operation looked impressive. On the other hand, we discovered two metal brackets on the garage floor. One just under one of my car's tires. I didn't even think to look, but I kicked one as I walked into the trash can, and then we performed a sweep and discovered the other piece of metal beneath the tire. As such, it would probably be a good idea for the team to do another walk-through as part of the cleaning process going ahead." - Tanner S.

"From the beginning these gentlemen were willing to help and clearly explained what was expected of them. Paul did a fantastic job explaining everything to my wife and I, answering all of our questions, and providing us with all of the details we asked for. They installed my panels in about 6 hours, leaving the area clean and organized. The electrician, kept me updated frequently on his status. The sales rep was helpful and the installation went off without a hitch. The atmosphere was very businesslike. What a fantastic time I had!" - Cristian K.

"Overall, 1 Stop Solar did a great job (I've been charging my phone nonstop for over 42 hours). Some of our concerns were voiced. Technicians often showed up hours before their specified appointment time, sometimes even before the necessary replacement item had been sent. In addition, the original installers did not do a very good job of clearing up their mess. After they were finished, we discovered nails and other construction detritus on the ground. Despite these caveats, we are optimistic about our progress so far and our future solar-generated power output." - Miles E.

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