Sol Luna Solar review

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Sol Luna Solar Review

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"The installation of our solar panels occurred throughout the summer. It has been 6 months since no effort has been made to connect it to the electrical grid. That means we aren't drawing from, adding to, or consuming any energy from the grid. Futile and expensive. The installation was completed successfully since Sol Luna Solar was paid in full and did not leave until they were. Representatives have just one line of response: "We DO NOT KNOW." That's the worst possible response." - Henry J.

"On December 9, 2020, I had my panels placed. Unfortunately for the inverter, they were put as the snow was falling. Since installing solar panels, I've been having issues. Multiple visits were made by the service provider. The method was only effective for a total of two months. Two separate postponements of my previous service call were made without informing me. Do NOT rely on Solluna Solar!" - Adam S.

"I can't even begin to describe how awful it has been dealing with Solluna Solar. Two separate Solluna Solar employees botched the installation of our solar panels, resulting in property damage, and now, eight months later, we are still paying for the panels but have yet to get them activated. I'm sure everything will be wonderful once the panels are installed, but this has been the most frustrating purchase I've ever made. It would be too nice of me to rate their service staff poorly because of the poor quality of their job." - Brody N.

"I made an early 2020 investment in a 12 kW solar power installation. More than four months have passed with the system still not working. I have sent many emails but have received no answer. After persistently trying for almost a month, we were rewarded with a reply. I can't believe you guys scheduled a service call a whole month in advance. A technician arrived and confirmed the inverter was faulty, but they weren't using a Solluna Solar inverter. I was promised a response within the week. Nearly a month later, they reached out to set up a return visit for the repairs. They added a further four weeks to the original plan. The service I received was the worst I've ever seen. Before signing with Solluna Solar, please carefully examine the following. It seems like a lot more responsive firm would be somewhere else. Make sure to negotiate a time frame for repairs and responses in any contract you sign with the company you choose. Meanwhile, I'm back to spending > $33k per year on power." - Tristan M.

"Solluna did a fantastic job of installing the solar panels and power walls but failed miserably in turning the system on. Due to Solluna's oversight, the system was not certified for net metering even though it was installed in July. The security system was paid for months ago. Solluna must now submit the payment to the electricity supplier. Since Solluna did nothing for three months, we had to take the initiative. No sooner had we completed our final check than we learned that the company owed the electricity supplier. In early November, Solluna sent a check and promised to deliver it within a week. The check has been in their possession for three weeks now, but the post office still hasn't picked it up. This is absurd. Failing to sell excess energy to the grid for $150-$250 a month. Disgusting service!!!" - Alex O.

"Sol Luna's quote for upgrading my older home's electrical system to 200 amps was the lowest and included all necessary work. No one else was interested in submitting a proposal for the electrical work. That seems like something that would be included in the installation process. According to Sol Luna. But Sol Luna also has fantastic customer service, and their installers were kind and considerate, so it's not only about the low price. They made everything, from sizing a system to financing to working with the energy provider to supplying papers for my tax credit, quite simple. A minimum of signatures was required. The documentation is taken care of by them. In comparison to other installers, they are the only ones I'd suggest. They can understand immediately." - Julian K.

"Sol Luna met our expectations in terms of timeliness and cost. The panel racks are sturdy and attractive. I know the precise daily output because of the garage's monitoring system. There are 14 solar panels on this home's rooftop. It produced 673 kWh in May of 2016, which was a wet month in Santa Fe. After accounting for all of last month's home consumption and charging my Leaf electric vehicle, the power provider still owes me $28." - Austin T.

"Our new system is 11 KWh in size. Sun Power and Affordable Solar were two of the five businesses from whom I received estimates. I conducted a lot of research comparing various firms and technology, and I was difficult to deal with since I am an Electrical Engineer. Mark (the CEO) was really helpful and patient, providing me with all the information I requested and more. He made extra efforts to win our company over. Their inverters are much better than the mini inverters utilized by the other firms I contacted for price estimates. It felt like the sales tactics of the other organizations I contacted were less than forthright, as they all gave me incredibly high first quotations before lowering them significantly in subsequent estimates. It's not like that with Solluna. A reasonable and honest estimate right from the bat, with very little room for further discount after extensive haggling. The price offered by Solluna Solar was 15% less than that of the competition. With the money I save, I could buy entirely new solar panels for my roof and still be ahead of the competition 25 years from now. If you're thinking about getting solar panels and happen to reside in the area where this firm operates, take my advice and give Solluna Solar a phone." - Jason D.

"Their team installed 30 solar panels on our roof in one day. The task was completed with precision and efficiency from day one. I received two bids for this job and both were $8k less than the next lowest bid. If I were in their shoes, I would have hired these people without even considering alternatives. Absolute experts!" - Luis C.

"Recently, I had solar panels placed on my roof by Sol Luna Solar. We compared many quotes for solar panel installation before selecting Sol Luna Solar. While both companies offered the same prices, Sol Luna Solar's presentation was more streamlined. Our landscaping surrounding the home was a major concern throughout the building process. We also had no idea how long the team would be here or how much of an inconvenience it would be when they set up a whole new system. It took about a day and a half. They didn't make a single noise or change anything. The system performed as intended. Sol Luna Solar put out a detailed and well-organized tax application for the state tax credit. I followed their application instructions, and the request was granted in a matter of days. The state's official website indicated a wait time of several weeks. They said the fast processing time was due to the application's thoroughness and proper presentation. Sol Luna Solar got it perfect from start to finish. They have my wholehearted recommendation. As daunting as this undertaking was, you've made it far less so." - Sebastian W.

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