Alternate Energy Inc review

Alternate Energy, Inc. was established in 1993 by the Ekimura Family. Over the course of more than 28 years, the company has grown quietly but gradually, emerging as a leader in the movement toward the use of renewable energy in Hawaii.

Alternate Energy Inc overview

Alternate Energy, Inc. was established in 1993 by the Ekimura Family. Over the course of more than 28 years, the company has grown quietly but gradually, emerging as a leader in the movement toward the use of renewable energy in Hawaii.

What Alternate Energy Inc has to say about itself

None of our installations are outside contractors but rather full-time AEI staff. Whether a project is big or little, AEI will assume full responsibility for it. We always go straight to the source to ensure the highest quality of products and systems. When we cut out the middlemen, we save money and can give it to the clients. Our company has been locally owned and run in Hawaii since its inception, making us one of the oldest home and commercial solar energy providers in the state. Our primary emphasis will be the design and installation of solar energy systems, including photovoltaic, HVAC, solar water, and solar attic fan configurations.Kama'aina-owned and operated AEI has been selected Hawaii's Best Solar Company for three consecutive years (2016-2018). In addition to maintaining an A+ rating with the Better Business Bureau, we have also been featured annually as one of Hawaii Business Magazine's Top 250 Companies.

Alternate Energy Inc Solar Review

Year Started1993
Company Websitealternateenergyhawaii.com
Service AreasHI, HAWAII
Service TypesSolar Energy Systems, Wind energy systems, Energy Efficiency Solutions, Charging stations for electric vehicles, Energy storage solutions, Energy management systems, Funding and incentive programs, Maintenance and Support
Types PanelsMonocrystalline Panels, Polycrystalline Panels, Thin Film Panels
Backup BatteryLead acid batteries, Li-ion batteries, flow batteries, Sodium sulfur batteries, Nickel-iron batteries
CertificationsBBB, SEIA

Alternate Energy Inc website review

The Alternate Energy Inc website is an attractive and educational resource for learning more about Hawaii's renewable energy options. The website features a clean and contemporary layout that makes it simple to discover what you are looking for. The site stands out among competitors because to its straightforward explanation of the company's offerings. Alternative energy sources including solar panels, batteries, and EV charging stations are outlined on the webpage. A short explanation of each service is provided so that site visitors may learn more about the merits of each option. Each service has its own page on the internet, where more details on the tools and methods used may be found. The information provided here is extensive, including everything from technical details to prospective financial savings. Investors in sustainable energy solutions will find this level of information very helpful. The website also has case studies and testimonials, which is a nice touch. These case studies showcase Alternate Energy Inc.'s expertise in putting renewable energy solutions into practice. They demonstrate the company's expertise and success, which instills confidence and trust in prospective clients. The website also has a blog so readers may learn more about different aspects of renewable energy. The papers are well-written and educational, providing helpful information to anyone researching renewable energy sources. This blog post helps make Alternate Energy Inc. an authority in the field by offering useful information. In sum, the website for Alternate Energy Inc is an organized and informative hub that does a good job of advertising the company's renewable energy products and services. Individuals and businesses in Hawaii who are interested in adopting sustainable energy practices will find this guide to be an invaluable resource due to its user-friendly layout, extensive service descriptions, and real-world examples.

Alternate Energy Inc price policy

PackagesNo packages specified
Payment optionsCredit or debit cards, PayPal, and cash or check.
Payment discountsNo payment discounts specified

Alternate Energy Inc online reputation

Consumers' reactions to Alternate Energy Inc. have been divided, as seen by the reviews. Others have complained about various aspects of their experience, despite the fact that several consumers have praised the company for its excellent service and competent staff.Employees like Cory and Radford are singled out for their professionalism, depth of industry knowledge, and excellent customer service in the reviews. Customers appreciate their professionalism, attention to detail, and problem-solving skills. Due to their positive experiences, customers have recommended Alternate Energy Inc. to their friends and family.Poor installation, a lack of customer service, and a sluggish reaction time to concerns are common themes in negative reviews. Customers have reported a wide range of problems with their solar panel installations, from incorrect installation to the erroneous positioning of equipment to the destruction of neighboring properties. The company has also been criticized for allegedly taking too long to react to customers' questions and concerns.Problems with paperwork processing, a lack of post-installation support, and inconsistent communication between office and field workers are all cited.While Alternate Energy Inc. has received mostly positive reviews of its services and some of its employees, the company is not perfect. The company's reputation in the market depends on its ability to respond to client concerns, improve lines of communication, and maintain high standards of quality in its installations and customer support.
"We have had two photovoltaic (PV) installations and two solar water heater (SWH) installations done by AE (Alternate Energy). Before we had them install our SWH in 5/2021, they had a good reputation. Our PV system was checked by AE after we contacted them about a significant increase in our power bill and found to be OK. It turned out that the SWH AE installed was not in the best spot on our roof, therefore our water heater ran constantly without getting hot enough to do its job. Because of this, our power bill soared to over $500 per month for over three. AE sent a technician to inspect our SWH panels, who discovered that they were installed sideways. AE arrived and moved the panels, but they have not apologized, admitted fault, or compensated me for the extra electricity bills I was forced to foot. There has been no response from anybody at AE despite my several emails (to Yuko Ahina) and phone calls. Another municipal permit for a SWH that was supposed to be placed in November 2017 but was never installed is also still active as of April 2020." - Everett
"We went through three "different" salesmen and three "different" bids from Alternate Energy companies before deciding on a 29-panel PV system for our brand new house seven years ago. Unfortunately, we did not get any instructions or customer assistance from Alternate Energy about the PV System after the builder was completed with the house, our Closing, and our move-in. The online Envoy performance reporting system was never downloaded and is now overwhelmed with data, making it broken and requiring us to replace it at our own expense after seven years. If Alternate Energy had taken the time to inspect the original setup and/or the System's actual performance, it would have discovered the issue "before" anything needed to be changed. With the exception of the Envoy issue, the PV System has been performing well. The Field and Technical teams are highly skilled and responsive. From what we have seen, however, the Owner, Sales team, Management, and Administration all lack significant amounts of customer empathy and/or any enthusiasm in maintaining service for existing customers." - Robert
"Almost two years ago, in January 2017, our neighbor hired Alternate Energy Inc. to install solar panels on his property. Our front yard was damaged, so they wanted to dig a 6-inch hole through it and promised to fix it. We had just grated the yard, done some landscaping, and planted sod. No grass has grown in the 2-by-30-foot trench line, and there are several tiny boulders and a large mound of soil adjacent to the plywood-covered hole that remain today. We have asked you to correct it, but instead you have lied to us about who is to blame and the current state of the project. The bottom line is that you have shown a complete lack of ethics in business." - Sam
"Buyers, both current and prospective, beware! They are quick to collect your money, but they will not even return your calls if there is an issue. There have been 5 calls made following the discovery of the inoperative panels. Zero return phone calls. Nice secretaries will readily acknowledge that they struggle to get a response from upper management. If you want PV and solar, go elsewhere and save yourself the trouble." - Byron
"The paperwork processing is fast yet shoddy. The plans are continuously changing since the office workers do not understand how the field workers conduct the task. The personnel in the field are competent, but they care solely about getting the work done and leaving. It will cost you to get help later on. There are a few standouts, but on the whole, the installation crew does not function as a unified one. Owner response 05/09 I have no problems collaborating with Trevor, and I am familiar with the ins and outs of the internet infrastructure. For transparency's sake, I will mention that we do not provide every possible service after installation. Trevor is one of the best techs I have ever worked with; he has been really useful, quick to respond, and educated." - Eric
"Two years in a row, Cory cleaned my air conditioning unit, and I have to add that you need more personnel like him in the industry. The last worker I had before him performed a poor job. He did not even bother to clean or examine my exterior unit. I appreciate the hard work you put in, Cory." - Charlie
"Recommendations for Cory! He has worked very hard for us and deserves particular recognition for repairing our air conditioners. Cory is a fantastic representative of Alternate Energy. He is polite, pleasant, and quite knowledgeable, and he helped us devise a strategy for controlling our HVAC units and other devices linked to your solar panels. Cory meticulously disassembled the devices, diagnosed the flaws, and implemented the necessary fixes. A few months ago, we were lucky enough to have Cory repair the first unit when it had a water leak. Because of his expertise, thoughtfulness, and friendliness, I begged Cory to return and assist us once again. On Friday, he effectively identified the faults with both of these machines. I would love it if you would consider him for internal promotions in the future since he is so kind, courteous, knowledgeable, and capable. When I think of your organization, its goods, and the personal care and professionalism of its services, Cory is the person who comes to mind." - Calvin
"We shopped extensively for PV for months until a trusted relative recommended Alternate Energy, and we have not looked back. When we needed to add battery backup capabilities to our existing system, we phoned and spoke with Roy Skaggs, who took care of us then and continues to do so now. We have always had prompt, polite, and clean service from the team that performed our installations. Our PV system has beyond our expectations, and we have no reservations in recommending Alternate Energy to our closest friends and family. I would return to them in a heartbeat to install a PV system on our daughter's Big Island home if they offered their services there." - Jan
"The cost of electricity is astronomical. Just like holy crap. Since we have two pets, we leave the air conditioning on all the time, leading to a bill of more than $400 in the summer. After five years as homeowners, we finally investigated the possibility of installing solar panels after hearing from a friend who had just done so. We did not do any comparison shopping, to be quite honest. I decided to send him a text since my buddy used Alternate Energy and spoke very highly of the person he dealt with there. In walks RADFORD. Energy Substitutes GODSEND. Let me explain... some folks really do what they are paid to do. Certain individuals even take the initiative to do so. He really does go above and above. Within an hour, I had a response to my SMS. Within a few days, I had recommendations in response to his straightforward inquiries (what is our bill like, do you have a copy?). I tend to be someone who has many inquiries. He was really accommodating and answered all of their questions. We scheduled a meeting for him to come over and go through the possibilities and pros and disadvantages of the two ideas (panels without a battery vs panels with a battery). I have to tell you, I am completely impressed by this man and his superb customer service. An appointment for a roof inspection was scheduled, and we were informed of our financing choices and any state and federal tax credits (which is why you receive PV too!). After the loan was settled, the rest of the plan came into place without a hitch. I will be honest and say that the procedure is a little tedious, but that is just because you have to wait for HECO to complete this and that, and our association requires documentation, too. Nevertheless, he and his staff handled everything for us. The crew who put up the panels was kind, competent, and quick. He dropped over to see how things were going with the installation and to field any more queries we may have. Because this is such a lengthy procedure, I truly enjoyed the many updates I got on its progress. A year and a half later, my husband realized that our PV box was not showcasing our panels properly. After my call, the office sent a technician to see what was wrong. My dad suggested I contact Radford through text or email, so I did; I received a call within the hour and helpful text messages to guide me through the process; in the end, the problem was covered under warranty, and a technician came out to replace it within the week. He was helpful throughout, and he even checked in with me afterward. Wow, talk about UNBREAKABLE DEDICATION TO CUSTOMER SATISFACTION! I would strongly suggest you contact Alternate Energy and specifically ask for Radford if you are interested in purchasing solar panels. My boss and a coworker who are CRNAs both bought solar panels from AE and suggested him to a friend who also got solar panels from AE, who in turn recommended him to us, therefore we got solar panels from AE and I also strongly recommend him. He is an addition to the organization since he is knowledgable, courteous, and, if you can not tell from my rating, he has excellent customer service abilities. Get PV and cut your HECO expense in half! Running the air conditioner around the clock in the summer resulted in a charge of little over $100. Radford, you rock, so thank you very much." - Darci
"Last year, we had Alternate Energy install a PV system and air conditioning in my home office. Their expertise and dedication to satisfying customers left an indelible impression. They helped us figure out how large of a system we needed and how to get our garage roof ready for the panels. In order to replace our roof this year, we had to relocate our cable. Before we could construct the new roof, we needed AE's permission to relocate our cable. When we contacted, we realized that we had forgotten to arrange their work, but they were able to come to our home within two days. That is how dedicated they were to helping others." - Lum

Alternate Energy Inc Social media

facebook.com
Cover photo depicts solar panels, and profile image has corporate logo; layout is professional and straightforward. The page receives a fair amount of interaction from its followers.Content: The page's primary focus is advocating for solar power and other clean energy sources. This material is an assemblage of blogs, articles, photographs, and videos on solar power, energy efficiency, and environmental responsibility. Typical topics include consumer praise, corporate updates, and information about the advantages of solar power. The entries on this page tend to generate a lot of interaction, with plenty of likes, comments, and shares. Subscribers have shown enthusiasm, curiosity, and engagement with the company's offerings via their questions, comments, and stories. Visitors to the website may provide feedback in the form of ratings and reviews. Customers vouch for the company's professionalism, quality of work, and support, and these aspects are consistently praised in online evaluations. Organizational activities such as event attendance, sponsorship, and partnership with other groups are highlighted on this page. As a result, the company's reputation improves and customers see that it cares about the environment beyond just making a profit. In overall, Alternate Energy Inc's Facebook page does a good job of advertising the company's renewable energy products, interacting with its audience, and showcasing its knowledge in the sector. Customers are more likely to feel safe doing business with a firm that values their input.
linkedin.com
The company's LinkedIn page provides extensive information on its offerings, values, and philosophies. The LinkedIn page is well-designed and provides useful information about the company and the services it offers. They provide solar panel installation, energy storage units, and electric vehicle charging stations, and they position themselves as industry leaders. The website also highlights the company's commitment to sustainability and its work to lessen its carbon impact. They underline that they wish to help both business and residential clients make the switch to renewable energy sources for a greener future. The website stands out because it features testimonials and case studies from happy customers. Proof of the firm's competence and dedication to the renewable energy sector. This might increase confidence in the company's abilities among potential clients. There is a jobs section on the website, so presumably the company is constantly on the lookout for talented new workers. If true, this would suggest that Alternate Energy, Inc. is growing and has opportunities for professional development.
YouTube Channel
171 Subscribers

Alternate Energy Inc average reviews

SourceVotesAvg. Score
energysage.comNo reviewsNo reviews
solarreviews.com13.08
solartribune.com1103.7
yelp.com1283.5
Google reviews263.8
AVG3.61

 

Alternate Energy Inc Pros & Cons

  • Savings
  • Job creation
  • Energy Independence
  • Initial investment
  • Discontinuity
  • Infrastructure Requirements

Alternate Energy Inc Final Conclusions

Consumers' reactions to Alternate Energy Inc. have been divided, as seen by the reviews. Others have complained about various aspects of their experience, despite the fact that several consumers have praised the company for its excellent service and competent staff.Employees like Cory and Radford are singled out for their professionalism, depth of industry knowledge, and excellent customer service in the reviews. Customers appreciate their professionalism, attention to detail, and problem-solving skills. Due to their positive experiences, customers have recommended Alternate Energy Inc. to their friends and family.Poor installation, a lack of customer service, and a sluggish reaction time to concerns are common themes in negative reviews. Customers have reported a wide range of problems with their solar panel installations, from incorrect installation to the erroneous positioning of equipment to the destruction of neighboring properties. The company has also been criticized for allegedly taking too long to react to customers' questions and concerns.Problems with paperwork processing, a lack of post-installation support, and inconsistent communication between office and field workers are all cited.While Alternate Energy Inc. has received mostly positive reviews of its services and some of its employees, the company is not perfect. The company's reputation in the market depends on its ability to respond to client concerns, improve lines of communication, and maintain high standards of quality in its installations and customer support.

Alternate Energy Inc locations

Main Address96-1276 Waihona Street. Suite #114 Pearl City, HI 96782
Phone Number8088425853

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James Savino
James Savino

As our Chief Writer & Data Scientist James combines his extensive knowledge of renewable energy with a talent for clear, engaging writing. He's instrumental in crafting content that educates and inspires our audience about solar energy.

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