West Bay Energy review

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"The squad was a bunch of rookies. I had to tell them to stop drilling through our floor because they were making too many holes in the wall trying to locate a stud. The wiring in our main panel wasn't properly secured, which contributed to a fire in our bathroom. Two more seasoned experts came out to troubleshoot and identify the original crew's faults after they called the fire department and West Bay Energy's emergency number. The final tally of the losses has not been tallied up yet." - Brayden K.

"Terrible support staff; I never felt like they cared about me as a client. After months of working on my solar panel project with no layout design changes despite repeated requests through email and phone, I was informed two weeks ago that a new design is in the works and that I should hold off on accepting the existing one for another two weeks. After waiting a while and calling again, they told me that the layout change had not been recorded or noted and that they could file a request to do so, but that it would take at least three more weeks before the redesign was implemented. Extremely dissatisfying and unpleasant." - Luke V.

"I really need a minus star option. This is perhaps the most dishonest, poorly run, and unhelpful business ever. How ridiculous. Think twice before committing to any commercial dealings with them. In addition, have your lawyer review any paperwork you'll be signing. The West Bay Energy employees we dealt with lied to us and gave us false information, and now we're caught in a 12-year contract and can't even obtain an estimate for the following year to purchase the panels. We were in a hurry to close on the purchase of a pre-existing home that already had panels installed. Two staff from West Bay Energy were very helpful in explaining our responsibilities to us. They were completely incorrect. The panels are now our obligation regardless of whether or not we ever sell the home. The Bay Area is loaded with fantastic alternatives. There's no use in dealing with a corporation that provides a subpar service or product." - Liam H.

"After the recent price drop, I decided to give West Bay Energy my solar business because I have West Bay Energy and I like it. Since my purchase in June, life has been hell. I've waited in limbo for almost five months and hardly any contact. I've sent numerous emails and made several phone calls. It is completely impossible to get an honest answer. I will never see that $100 again as it is non-refundable. Avoid their solar panels at all costs." - Carter A.

"Putting solar panels on my roof was perhaps the worst decision I've ever made. I can't count how many times West Bay Energy has called to tell me to reset the external box. I was going to sign paperwork to refinance my home when I received a call informing me that the loan had been canceled because West Bay Energy had placed a lien on my property. I give them a call to find out what's up, but after an hour and thirty minutes on the line, I give up and call it quits.No one picked up the phone to help. While I waited for West Bay Energy to respond, my loan agent was ready to go through with the application. I have reached a point of uncertainty. Doing your research before deciding to install West Bay Energy panels on your home, is recommended to anybody considering doing so. There's got to be a more convenient option somewhere." - Owen M.

"When it came time to build my new solar system, I knew I wanted to go with West Bay Energy. The Energy Consultant arrived on time for our demonstration session, clearly explained everything, and made herself accessible to answer any concerns we had thereafter. The installation crew worked quickly, was polite, and kept the property tidy during the process. The electrical contractor was punctual, professional, and present for the final inspection to guarantee the project was completed to code. My friends in the region who are into green living will surely hear about them from me. They provide excellent items and flexible payment plans. We appreciate everything that WBE has done to make a difference." - Justin R.

"Our West Bay Energy was expertly installed by a fantastic crew. Their level of professionalism was outstanding. They were punctual on both days of the installation, which took two. The hardware setup took place on Day 1. The group originally deliberated on the most effective route for the conduit and arrived at a highly visually beautiful design that made the conduit almost undetectable to the untrained eye. The job done was comprehensive and meticulous. The staff was professional and well-versed in the services they provided. Their faith in West Bay Energy and its offerings has inspired me to become a loyal client. I have nothing but praise for this product and the people behind it." - Connor B.

"Even though it's still early, I've been really satisfied with West Bay Energy's management of its solar program. West Bay Energy has done an excellent job of keeping me, the customer, apprised of the status of my order at every stage, from the signing of contracts to updates on permits and scheduling. Both the solar panel installation crews showed up on the scheduled day. Everything was installed expertly and finished in a single day. A week later, the city sent an inspector with a West Bay Energy representative for the inspection, and all that's left is for the utility provider to give its stamp of approval. The West Bay Energy app is great; it has a wealth of information. I completed my research before deciding on West Bay Energy, and I feel that I got good value for my money." - Aaron M.

"The installation took exactly 7 days, as predicted. The roofers that worked on our house were great to work with. Thanks to the efficient operation of the solar roof and power wall, we have significantly reduced our reliance on grid energy. When I signed up for the roof, West Bay Energy's pricing was lower than it is now, and they honored that lower price when they installed the roof nine months later. I had previously had an estimate for a new conventional roof with solar panels from another firm, and the West Bay Energy pricing was better, and it will be much cheaper after I receive the tax credit. Since the allocated sales agent is too swamped to respond to your calls, please use the general West Bay Energy energy support line instead." - Robert T.

"For us, West Bay Energy was a fantastic choice. Some competitors were as much as three times as expensive, and they didn't even include a battery. We have 12 kW of panels and a reasonably priced battery. Competitors warned us that West Bay Energy had terrible service for its customers. However, the contrary was true. They answered all of my questions quickly. They were able to complete everything by the due dates. They expedited the procedure and made it easy to understand. If you're one of West Bay Energy's detractors, I urge you to consider the merits and drawbacks of spending so much more on the same product by hearing from actual West Bay Energy buyers. There was no mystery about West Bay Energy's method. Strongly recommended." - Thomas P.

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