United Solar System LLC review

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What United Solar System LLC has to say about itself

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"Do not hire this firm. I had a terrible experience with them; in the end, I had to engage a lawyer to defend my right to retain my system and pay more for my electricity than I had before. Don't bother with them; after installing the solar array on your roof, they'll inform you that you didn't give your permission, at which point your nightmare will begin and you'll have to pay a lot of money to hire a lawyer. Sign up here if you want to see an increase in your monthly utility bill. The lowest rating I could give was one star, so that's what I gave them." - Peter V.

"We launched the system to the public in the autumn. The setup went well, however, it took more than two months to activate. After then, I've had two reporting/technical difficulties, the first of which took two support calls and weeks to address. The second has continued for almost a month. My many emails and voicemails to United Solar System's customer support have gone unanswered. It's possible I wouldn't hire them again..." - Rylan B.

"In May of 2022, United Solar System and I signed a lease for my roof to be used as part of a pilot solar energy project. After signing the contract, they failed to respond to repeated emails and phone calls from interested parties for more than 14 months. The firm contacted me in June of 2022 to let me know that I would be installing The due date was rapidly approaching, and they still hadn't paid the $5,300 annual rental amount they'd committed to when we signed the lease. After some back and forth, they agreed on the original contract pricing, but when I got the documentation and contract, they lowered the monthly rental prices from roughly $80 (or $1,000 annually) to $70 (or $300 annually). They wasted my time immensely and used deception to try to change the terms of the contract we had previously signed in May of 2022. Stay far away from them." - Manuel F.

"Product and installation have been OK, but customer service has been terrible. Our project manager was unresponsive and caused repeated delays by failing to take an effort to get things done. Several times, we were informed that a situation would have to wait because someone was out of the office on vacation. The project couldn't have progressed without the constant checking in and questioning of what came next. In every case, these procedures were not started until we phoned. Having this business set up our solar panels was a mistake." - Peter T.

"One of their representatives came to our house and gave us the solar pitch. The gentleman was kind enough, but there was nothing he told us that we didn't already know, so we could have gotten the same information through a phone call. He also provided us with graphs that illustrated the potential solar exposure of our home. These weren't genuine readings from our house; they were just samples. Since you already knew our address, you could have easily looked this up before we spoke. This would have either convinced us that installing solar panels on our roof was a good idea or made it clear that we wouldn't see any financial savings from doing so. As our talk came to a close, the United Solar System salesperson gave us his card and requested a copy of our electricity bill. We did! There was a silence for weeks. United Solar System finally began calling us two days ago. Seeing all the glowing testimonials makes me hope that my experience was an anomaly. In general, I was let down and underwhelmed by United Solar System. Ineffective interaction!" - Edwin L.

"I did a lot of research and contacted numerous companies that were interested in working with me. In the end, I settled on United Solar System because they are a local company with many local installations, their sales representative was great and had a better understanding of our local infrastructure, rebates, etc., and they handle all aspects of the installation and maintenance process themselves. After I made my decision, they assigned a project manager to oversee the installation, necessary inspections, and final "turn on" with the utility company. Their installers arrived the day before and completed the job quickly and competently, according to all of my specifications for pipe placement and other fixtures. So if you are considering solar panel installation, I highly recommend working with this firm." - Travis K.

"If you are thinking about getting a solar energy system, United Solar System is the company to go with. My first point of contact with United Solar System, was fantastic. From the most fundamental concepts to his own first-hand knowledge of the solar system, he meticulously laid out every aspect of his idea. His kind demeanor has convinced me that "this is reliable company." After speaking with him, I could immediately feel the teamwork among them. With their help, I was able to complete the procedure quickly and easily. Once again, I am certain that United Solar System is the ideal business partner for you." - Fernando D.

"My experience with United Solar System has been excellent. After researching the market, I found that they have the most competitively priced panels and inverters. The salesperson, was terrific; he was accommodating, pleasant, and well-versed in every aspect of the transaction, down to the most minute technical particulars. My great project manager Katerina was assigned to me by the firm, and she handled all the logistics of permits and installations. Finally, the installation personnel took the time to chat to me about certain installation issues before getting started, and they completed the job in a short amount of time while leaving no visible debris behind, with which I am extremely pleased. Overall, a job well done. The finest experience I've had with a contractor by far." - Alexis G.

"Before deciding on United Solar System, we spoke with various competitors and locals. Everything went well; we had all of our questions concerning panel production, installation, upkeep, and repairs answered in detail. Everything proceeded more quickly and smoothly than anticipated, from the first on-site engineer visit to the final connection to the National Grid. The installation team was professional in every way; they worked quickly and efficiently and knew what they were doing. Most of them had been with United Solar System for at least eight years. Installation began at 9 a.m. and concluded at 3:30 p.m.; we were connected by the company just before midnight on December 31. The fact that our home's roof faces south with no impediments means we may one day be able to live off the grid." - Braden J.

"We did extensive research and spoke with other firms before deciding on United Solar System, and they more than lived up to our expectations. During our appointment, the sales rep, was incredibly informative and answered all of our questions. The cost was competitive with similar businesses, although offering a superior technology. They were very efficient in their installation. The only hiccup in the process occurred during the "design" phase, but otherwise communication was smooth. Our project manager, took care of this right away, so there was no holdup in the installation process. We are eager to see a return on our investment, which was activated today." - Erick S.

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